February 2024 by Ella Kendall
I can?t comment on their service, however I can comment on their customer service. I am writing a review on behalf of a friend who had a bad experience here. It seems staff don?t like giving updates to their customers, in fact, getting stroppy down the phone when asked for an update on their new tyres. Seems like staff could be a bit kinder to customers.
December 2023 by Janette Pelham
Efficient, friendly service ?????
December 2023 by john millard
What a busy day the staff were hammering and tongs people coming in so many this is a bit popular so it must be the place for tyres batteries exhaust and mots a must or have I got it wrong so many cannot be that bad good luck.
December 2023 by peter
A Must if you need prompt and brilliant service from Barry and his team so helpful with all your cars needsPeter Bushnell
November 2023 by James Bell
I recently used Merityre via BlackCircles for x4 new tyres for my commuter car. Staff were friendly and fitted me in, despite the booking not transferring across from the BlackCircles website. Turn-around was within the hour with tyres professionally. Will use this garage again and go direct next time.
November 2023 by russell jones
Work was good but they didn't start till 45 mins after my appointment time so 2 new tyres took over an hour to fit. No apology from staff seemed like their expected service level
October 2023 by Juris Barlots
I recently took my car to this bustling garage for its MOT, and I must say, the overall experience was quite positive. The place was buzzing with activity, a sure sign that they're in demand, but they managed to maintain a welcoming atmosphere.The waiting room, oh, it was a gem! Comfortable seating, a variety of reading materials, and the cherry on top?free Wi-Fi. It's like they understand the modern driver's needs for staying connected while their four-wheeled companion undergoes inspection.Now, my car didn't sail through the MOT on the first attempt, but the team at the garage was quick to address the issues. What could have been a major inconvenience turned out to be a same-day resolution. The efficiency displayed by the guys there was commendable. They didn't just fix the problem; they did it with a smile, which makes all the difference in such situations.So, while the initial hiccup might have caused a bit of concern, the quick turnaround and the friendly service more than made up for it. I'd gladly recommend this garage to fellow car owners. After all, finding a place that combines technical expertise with a warm and customer-friendly environment is a real win in the world of auto maintenance.
September 2023 by Phill Quantrell
The manager Barry has to be one of the most professional people I have met in the tyre Industry. Extremely fast and efficient service from the entire team in here at Hook. These guys deserve recognition for the great service they provide. Thank you.
August 2023 by Marena Hyatt
Excellent service today, it wasn?t surprising to see why they were so very busy. I had a puncture occur 2 miles from the shop and managed to make it to them and despite them being fully booked up - they squeezed me in: The guys gave excellent advice and they were super efficient: I am hugely grateful. While I was there they were flat out. Would definitely recommend and return ??????????
July 2023 by Viv Grand-Scrutton
Always very very good service. Helpful and knowledgeable staff
July 2023 by Sarah Underwood
Rude and unwelcoming staff. Manager booked to get a new tyre done on my car but booked wrong time and I got the blame for it and got the computer shoved in my face with staff telling me I was late even though I wasn?t not coming back
July 2023 by Jem
Amazing, fixed my tyre during my lunch break at work. Highly recommended
June 2023 by Paul Varcoe
Always good service here, but on a busy day take a good book!
June 2023 by Kerrie Clarke
Absolutely amazing service from the guys This morning friendly helpful thank you again for sorting my tyre out amazing service
April 2023 by Jack Baird
Absolutely terrible. Bought 1 new tyre through Black Circles and booked fitting here for PM slot - arrived at 1230. Could barely get in the car park because they were still backed up with work from the morning. Employee on reception was rude and unhelpful, spent ages complaining to the customer in front of me that he was going to walk out with stress, then told me that the wait would be several hours. I asked if I should come back later and was told 1630 would be better, only to return as advised and be told it would still be at least an hour wait. Other staff sat around doing nothing both times. Tried to give me the keys to someone else's car because they weren't listening to me when I gave my details. I eventually refused the fitting and have contacted Black Circles to arrange a different fitter. Would NOT recommend.
