December 2023 by Philip Mcloughlin
I went in today to order 43m2 of loft flooring along with 43m2 of loft insulation for one of my clients & I asked the girl if I could have it put on a pallet as it worked out at 37 packs with 7 rolls of insulation and load it on to the truck & she was like no, we will take it to the truck and load the truck? & I was like, they will go everywhere & get damaged, she wasn't having it so i left & got everything palleted, & loaded on to my truck by b&q.
October 2023 by John Wilkinson
I am having renovations done in my house and the builder has an account that has 10% off which he sent me.Upon spending nearly an hour collecting all the products, I got to the till where the overzealous checkout assistant wouldn't accept the barcode presented as it was an 'image', apparently I needed the email address as well, which I didn't have at that time and couldn't get hold of the builder. I did initially shrug it off and was slightly annoyed as spent nearly £100 more than anticipated.However, i then find out from various people that the barcode was perfectly legit and could have just scanned regardless of the email address, which then of course annoyed me as I needlessly spent a lot more money than i/builder should have.
May 2023 by Amanda Bradley
Very rude person on the tills today. No need for it, has put me off shopping here again.Learn some customer service skills.
April 2023 by Barry Davis
Good general builder s merchant, most hardware in stock
April 2023 by David Eaton
Poor customer service & didn?t have the product I needed
February 2023 by Paul Wilkins
Had what I wanted and a good price too
December 2022 by Mr Turner
Staff not to happy small store but plenty parking
October 2022 by John Masters
An excellent place to visit and staff very helpful they didn't have the item I wanted so they looked it up on their website and told me that amazon had it, so Monday it will be delivered so thank you, from John
October 2022 by Janet Andrews
Went in to see design of kitchen by Chris very happy brilliant design and person
August 2022 by Malvern 2016
Poor customer service with staff lacking basic knowledge of returns policy and Consumer Rights Act. The store itself is ok, hence the extra star.
August 2022 by Peter Fox
Didn't have exactly what we wanted this time but usually have stuff you want to look at .
May 2022 by Graham
Plenty of parking, friendly helpful staff, even willing to help you lift it onto the roof rack.what more could you ask for.
May 2022 by Kathryn Nineham
Had new bathroom & called service centre twice but no reaction to correct faultsNow been in personally and still no result !
March 2022 by Anthony Britt
Absolutely appalling, service was non existent, people were about but walked the other way if it looked like a customer was approaching, I think they had what we wanted but no idea how to find out. Will not go back they obviously don't want the business.
March 2022 by esteban lanza gomez
Always find what I am looking for,good values for money aswell.Nice staff
