August 2025 by Swan
Did an order for gravel, sand and cement. £4 delivery for 15 bags, by a realy friendly chap who wheelbarrowed it all to the back of the house. Superb!
August 2025 by William G
It's a Wickes but without the free sheets cutting service. So it's just a normal DIY shop really.
August 2025 by B. A.M
Great customer service. Unfortunately the item was not in stock in the store but they ordered it to be delivered shame about the delivery cost though.
July 2025 by Marius U.
Wickes yes yes yes
June 2025 by Dan Scanlon
Wicked
June 2025 by Grace Bedford
Avoid at all costs. I?ve never experienced such incompetence in my life.
We bought a new bathroom from Wickes at the start of the year.
The install was stressful, the installer that was assigned to us was useless. The customer service team at Wickes, as well as the team in store have no interest in helping you. They don?t answer the phone, they ignore emails. You have to chase and chase and chase them and they?ll give you a generic answer like ?we?ll look into it?. Once they?ve got your money, they don?t care.
Parts of our delivery didn?t come in time, parts of our delivery came late. The customer service team don?t call you back when they say they will.
The installer installed the toilet incorrectly resulting in water pouring down our living room walls (directly below the bathroom).
He couldn?t install the shower and told us it was a manufacturing fault so we had to call Mira (the manufacturer) for an engineer to come out. This was all on us to arrange, no one at Wickes wanted anything to do with it. The engineer came out and immediately said it had been installed incorrectly. We were without a shower for 3 weeks.
The finishing on the bathroom is bad. He installed skirting board with a gap so big between it and the wall that I could fit my finger in it. I had to ask him to reseal the bath with silicone 3 times, and still there was a gap so I ended up fixing it myself. The list of things goes on. They evidently don?t vet their installers at all.
Since the bathroom has been completed, the cistern has come off the wall (that?s the second time) and the sink has started leaking. Despite the bathroom having a ?2 Year Workmanship Guarantee?, Wickes really show no interest in honouring it. We?ve had to fight to get someone to help us, and it?s still ongoing.
Appalling.
May 2025 by Tunaru anghel
Great place
May 2025 by TheBroadwayjoe
Unfortunately, we have been appalled at every stage of the process and I deeply regret going with Wickes. In short, the design team concentrated on new clients rather than fix issues with their original design leading to weeks of delays. The designer included items on the quote, such as a tap, despite being told we would source our own due to the price. When asked to remove the item, we were told that would not happen because they needed to ensure the installer would install a tap with the bathroom and that we would have to wait til the tap arrived and return it to the store for a refund. When I later returned the tap, the same designer said they would not normally refund the item but after complaining this was done.
The financial agreement was not explained fully before paying the deposit. After paying the deposit, Wickes would not assign an installer until I signed up to a financial agreement ? this made me feel uncomfortable.
An installer agrees to take on the project and turned up to discuss the job. The installer turns up with little idea of the design and without any paperwork. Subsequently, they ask to come back the next day to sign some documents and failed to turn up. This happened twice more and left me waiting around with no apology.
I booked delivery on a specific date. Instead, I am woken up the day before to one part of three deliveries over the course of three days. This felt unprofessional and disorganised.
The installation was due on the Tuesday after the bank holiday weekend but on the Saturday, I receive a text message from the installer saying he can now no longer install the bathroom on the agreed date and promises to call me but never does. I suggest a new date and get no confirmation.
Ultimately I have cancelled the installation by raising a complaint with the customer advisor but since doing so they have ignored three emails asking for an update on my complaint.
April 2025 by Bee Bee
Nice store tidy organised and helpful staff.
Good range available.
April 2025 by Steph Crystal
Lovely staff and helpful.
March 2025 by Geoff Brogden
Didn't stock the hinges that I wanted.
March 2025 by GORDON CHAPMAN
Seem to have less and less to offer.
March 2025 by Mick Crean
Got what I needed
March 2025 by Maria Turner
Very helpful staff ?
February 2025 by Alan Ballard
Needdd new ear defenders but wickes don't sell any?????
Yes really thet dont sell any. Did you hear that THEY DONT SELL ANY
