August 2023 by Patsy Harper
Just been to Pets at Home to pick up a litter tray and spotted some deodorizer spray labelled 3 for 2 so picked them up. Went to the till and it did not show 3 for 2 so mentioned this to the assistant and she said they would check. Long story short the sprays were in the wrong place so she spoke to the manager and we got the sprays 3 for 2. The assistant said it was their fault it was in the wrong place which I accept but she was so good to do this as we would of just said we would take the one spray. So thank you to the assistant who I believe was called Ella B. I apologize if I have this wrong
August 2023 by Hayley H
The vstaff are friendly. Extortionate priced for eye drops for my dog when they could have given me kore than half a bottle. Googled the ingredients and bought more off amazon
July 2023 by Charlie Mitchell
What?s the point in pets at home having fish honestly Dead fish dead plants and then they have the cheek to question if you?re going to look after a fish properly i?ve been looking after fish now for about five years I have two Oranda goldfish and today I witnessed one in the smallest tank you have ever seen it looked so depressed I have also witnessed dead fish being eaten by other fish this place seriously needs to have trained professionals working with the animals not teenagers looking for a part-time job
July 2023 by Jacob James
Don?t buy fish from pets at home Hedge End we brought some new fish from them yesterday and today all the tanks stock is dead the water is slimy and fish look poisoned. They sell you the perfect fish script like they know what they are on about but they don?t have a clue.
July 2023 by Alice Moneypenny
Paris was so helpful choosing the right food for my dog :)
July 2023 by Trini Daglish
Had my dogs groom here many of times. I thought I would give them a chance after 4 attempts I won't be going back, this time I asked for them to cut my pickles fur alot shorter then last time as it's so hot and to cut her hair under her ears really short as they keep getting matted nope didn't do any of that, they cut the top of her ears and made her look stupid and the hair underneath is still long and mattered within less then 12 hours. Won't be going back.
June 2023 by April
I can never go in here without buying something for my two girls!! Great range of products and helpful staff, but I wish they stocked more leads, collars, and harnesses.
June 2023 by karl watts
Would be 5?? if the shop was larger, its very popular and has a good selection of food, treats and accessories for all sorts of pets. Its just a shame the shop is not as big as, say, the segensworth store, as they carry more stock and bigger selection of each type, apart from that helpful friendly staff, plenty of parking and a groomers on site, i founf the groomers in the groom room to be very helpful and caring of the dogs would recommend there services to anyone needing a groomer. Especially if you have a dog with extra needs like scared of other dogs, not fan of being groomed etc...
May 2023 by Tasmin Heyes
Fantastic service at pets at home Hedge end this afternoon around 17:15. I was served by a man with glasses (so sorry didn't catch name), and he was great and patient, he also helped me sign up to the app with no rushing at all. Got some amazing deals and managed to save £20 for my new cat bits, so thankyou so much! Pets at home Hedge end, your staff deserve a raise!!
May 2023 by Mark Hamilton-Peach
My dog has pancreatitis. Hills have a dietary meal that can help. Fortunately, Pets at Home have a purchase online and collect in-store arrangement. It's so easy and quick. The price is competitive too.
May 2023 by Rachel Thomson
Went in to buy bugs for Nigel. So caring and informative
April 2023 by Janet Siney
It would help if staff were a little helpful. Couldn't find what I was looking for ,young lady on the till just kept saying there over there .stlii didn't find it and just walked out the shop. Think they nead staf training .
April 2023 by Ciara Wortley
Just popped in to get some flea and worm treatment for my fur babies and I was stood looking at the vast selection on offer, had no idea what I needed?I already had a few things Id picked up when Lewis, the manager, asked me if I wanted any help. He was incredibly knowledgeable and a massive help and I definitely wouldn?t have bought the right stuff without him.
Whilst I was at the till chatting to him about various animals I mentioned my nearly 5 year old neurodivergent son, who was with me, loved snails? on hearing this Lewis asked my son if he would like to see the snails ? for sale there?. My son nearly exploded with excitement and we went over to see them? my son got to feed the fish, see the snails and was given a balloon. ?
I have to say that was absolutely first class customer service from Lewis, not just for me as a clueless customer buying flea treatment, but as a mum of a neurodivergent little boy who can sometimes be overlooked or misunderstood?.. I now have one very happy little boy ?.. thank you so much Lewis, you are a star?. you made his week! See you soon when we come back to buy some snails ???
April 2023 by Mandie-Jane Ashton-Emslie
Popped here as needed some bits while staying at daughters an extra few daysMuch bigger than our localLovely clean store nice polite staffWhat more do you need
March 2023 by ALISON GOVER
Came in today they didn?t have what I wanted on shelves so asked a member of staff who was busy putting out stock she went out back and sourced what I required very friendly and polite staff today
