March 2024 by Vera Read
Nicely set out, Good service.plenty of parking.
March 2024 by Rebecca Moss
My mums drawer underneath her wardrobe that she had from you for years has now broken. They should last alot longer longer 4plus years . Handles are not fit to standard. Ikea has some lovely furniture ? go there instead . Avoid this company at all cost!!!!!
February 2024 by Paul cheater
Rude and very ignorant staff take your money and don?t care .purchased a new bed and arranged for collection of the new bed .i was told it would be ready to collect in wharehouse. I arrived to collect my new bed on the day arranged I was greeted straightaway by three shop assistants I advised that I had com to collect my bed and was told it was upstairs I explained that I was told it would be in the Wharehouse ready for me and asked the sales man if he could help me down with it he quickly said no I can?t I asked him are you joking or what he said no I?m not helping. After a bit if time the sales lady walked upstairs to where the bed was I asked her why can?t you help me she said there not insured to move stuff up and down . What a joke I said I?m not insured either I decided to move it down to our van with my driver as we did this the staff were laughing at us .I found this rude and unprofessional I will never use this shop again rude arrogant stall who need a lesson in customer service .i wish I used a small independent like Bradbears like I have in in the past they looked after me
February 2024 by Marie Holdaway
Great store, but went to purchase a sideboard and nest of tables which was absolutely fine but have a 15 week wait for delivery. But I guess if you want it you have to wait.
February 2024 by Stephen Jones
We recently bought some dining room furniture. The staff in store were professional and informative and we are pleased with our choice. However, one of the items delivered was damaged. We phoned the head office to arrange to have it returned and replaced. Oh dear!!! We were informed we would have to pay for collection and they were only replacing item as a gesture of good will as they couldn't prove where and when the damage was caused. The shipping company then sent photos of the replacement item and the packaging was wet and clearly damaged again. We again informed the customer services who told us we could not have it and they would replace it again but it would be the last time as they would not keep replacing damaged items. We went back and forth many many times with both Oak Furniture Land and the shipping company with none taking responsibility and blaming each other. We spoke to a manager who then informed us we have to pay shipping costs as it is in the small print which we should have read and because we used a third party shipping company (which they recommended as we live on the Isle of Wight) At one point I became so frustrated and upset I almost cancelled the whole order to which the manger said "OK" (valued at over £3000.00) We were also told we should have travelled over to Southampton and inspected the goods ourselves when they came from their distributor before they were shipped by the other distributors.(all at out our cost) At no point was he rude but to say he was completely unhelpful is an understatement. Clearly speaking from a script. Considering none of this was our fault (of which they agreed) I am absolutely appalled at the service and attitude of customer services and I will never use this company again or recommend them, simply due to the shocking attitude towards customers.
December 2023 by Al
We have purchased the majority of our furniture from Oak Furniture land. The guys in the store are great to deal with. The after sales team over the phone have been amazing at sorting out any small issues. Great quality and service from the company.
November 2023 by Elliott Coe
Failed at the first hurdle, took delivery today, but told that the table wasn't on the van, so we have a dining full of chairs, but no table and no explanation as to why this has happened. Spoke to customer service and they told me to call back at 10:15 due to "stock allocation", how is that my problem? Just send me the table I paid £600 for as soon as possible.
October 2023 by Christine Russo
Happy with my dining furniture, I went for painted oak. Shame they don?t sell touch up paint pots of the exact colour ?
October 2023 by Mindaugas Tutlys
Great service in store, shop assistant Grant I believe his name was gave us a lot of information, we completely purchased online without the help we would probably buy somewhere else without knowing these great offers.
October 2023 by Kevin Spencer
Wasn't in oak furniture land evonthouht it's very good . Was in DFS which is very good also nice staff and very helpful.
September 2023 by Natalie King
Great service in store. Delivery drivers don?t turn up in time slot time and no one seems to know what?s going on in customer services. Awful customer service
July 2023 by Sharon Green
Bought oak furniture for our lounge from Portsmouth branch a couple of years ago, so hoped to purchase new sofas. Sadly, did not have what we were looking for.
June 2023 by Sandie Montgomery
Darren was very helpful, unfortunately item we liked was not in the showroom but he found one similiar. We then ordered the one we like.
February 2023 by Lukasz Jastrzebski
Do Not buy anything there...!!!!!! Placed order on 12th of December, its 09th of February now my order hasn't been completed yet. They keep giving you different delivery dates and when they actually deliver its either broken or some chairs are missing absolute waste of time shopping with them. Ive been given a delivery time slot between 11-14 someone rung me up at 10:30am to say sorry my item isn't on the van we will try again in 2 weeks time..... Disgusting behaviour.. AVOID LIKE FIRE...!!!!!!!
January 2023 by Madeleine Hills
We didn?t end up buying a sofa from here but the service we received from Leon when looking was extremely helpful. He ensured to show us lots of options and was overall very friendly :)Made us likely to come back in the future when looking again!
