January 2024 by Pat Randall
Marks & Spencers, Hedge End. Coffee and cake used to be a naughty treat. Coffee is still good, but don?t waste your time or money, or indeed the calories on the cake! Commercially made, no taste and dry. Not pleasant. Don?t bother with the sandwiches either, £5.95 for the same sandwich that you can buy off the shelf in M&S for £3.90. Stick to the coffee
January 2024 by Gerry Graham
Visited M&S at Hedge End today. With a busy New Year sale going on Aimee in ladies fashion on the tills was very helpful and patient with myself & my daughter. She efficiently helped with Christmas present exchanges and new purchases effortlessly. I would like to commend her for her great customer service as she is a great staff member & asset to your team. Thank you Aimee we appreciated your kindness and friendly service. Mrs Graham
December 2023 by Paul Turner
Huge store with a vast range of stock / products.Especially enjoy the food from m&s that?s typically more affordable than most people realise
December 2023 by Stephen Robinson
Called in just to go to the cafe. I had the smoked bacon Chiabata. It was Wonderful. Along with a part of tea perfect.. The food is always good in the cafe.
November 2023 by Tony Payne
Lots of great ideas for Christmas at the moment and as always some lovely food items.
November 2023 by Robert Blakemore
Super foodhall and good to see the autumn clothing in up to date styles
November 2023 by terry bryant
Just been tomthe café, yes food was very nice but staff so very slow and seemingly not bothered. 8fnyour not enjoying your job at least put on a false smile.
October 2023 by Angie Keen
Large store, spaced out well. Quality food. We got sushi and a sourdough pizza from the food to go area. They did not disappoint, reasonably priced too. Free parking. We will definately be returning.
October 2023 by Paul Adams
We like Marks food but have found a fair percentage of their food has closer sell by dates. The likes of Waitrose, whose food often has longevity past the date shown whilst Marks often won't run on. I note dates are there with reason, but food's well expensive & we never like to waste. We use the dates as a guide but noticed limited longevity on a number occasions & just worth a comment.
September 2023 by Tatiana M
Hedge End M&S store is spacious and well stocked. The food hall is nice. So is the clothing section. However, they have a massive problem with cleanliness.The cafe downstairs was filthy. I couldn't find a clean table. Rubbish on the floor, dirty dishes left to sit on the tables. Tables themselves were dirty and sticky. The cutlery looked old and covered in tea stains.The toilets weren't clean either. You could tell where the toilets are by the smell. It absolutely stank inside womens'(next to the furniture section).The mens fitting rooms looked like they had never been cleaned. With lots and lots of dust. Does the staff ever check in there? Do they have a cleaner?It's absolutely embarrassing for a brand which positions themselves as top quality.
September 2023 by Paula T
Poor staffing levels, probably over the busiest period of the day.Poor layout ingress and egress, and low quality food and premium prices. Surely not what is expected of M&S
August 2023 by helenbW340UF
It was crowded, with the all the staff working flat out, and tables being cleared as quickly as possible, so could not complain. One member of staff Jacqui, was calm and polite and smiling when bringing out the food... asked if we needed anything else.... I watched her chat to children while still busily delivering the meals.... a real asset.... don't lose her!
August 2023 by Julie Walther
Cafe service and food has gone drastically down hill in the last year. Today we had a bacon roll as usual, it was half the size and so hard I had to brake bits off with my fingers as couldn?t cut or bite it. The staff are indifferent at the tills not even stopping private conversations during serving customers. Not even worth the one star given,you can?t complain unless you tick a star. Not worth the £15 paid. ?
August 2023 by Troy Doyle
The cafe is incredibly noisy. All hard surfaces, with sound just bouncing around to such a level that it was uncomfortable. There is space outside for some picnic benches or seats and tables for an eating area but instead there is a 'play' area consisting of a number of what appear to be concrete rhinos and elephants. An unpleasant experience sadly.
August 2023 by Emily Loveridge
Went with my mum and daughter today. Really didn?t enjoy the cafe. They explained there was a wait which was fine. Cutlery very dirty and ordered cheesy chips which were covered in mayo. I didn?t order Mayo just cheesy chips so sent back. Was told they come like this. Surely extra dip is optional. The chips were over fried and brown. Had to ask for new cutlery. Ran out of frappe. Just not what I expected for m and s.
