December 2023 by Neil Talmage
Brilliant advice and assistance
December 2023 by Claire Woodland
Took my son into dreams today to find a new mattress. When we first got there we were left to look around for a bit then a lovely young lady came over to offer help. She asked if we what we were looking for & offered for my son to try the bed machine. He declined this offer (because he?s autistic & didn?t want to) but continued trying all the beds colour coded to what our price range & mattress type. We left that day with 2 different mattress in mind but my son wanted to try the mattresses once more with his body pillow (how he sleeps at home). We went back in the next day with a 5ft long body pillow for him to try again 20mins later he had decided & we brought it. The staff at dream in Havant, Hampshire were so friendly & helpful they didn?t look at us strangely because we brought our own home comforts in & we were not followed around like you get in other stores which puts me off shopping. They explained about there extra cover policy but wasn?t pushy on me taking it out & helped me pick a day suitable for me for delivery & if my circumstances change as long as I give enough notice I can change my delivery date as well. Also with dreams you get a 100 day guarantee so if you don?t get along with your mattress you can change it for another one in store. I was so stressed about getting my son a new bed but it has honestly been such a pleasant experience
November 2023 by Louisa Clark
Had a huge amount of help from Harry and Gemma. Even when returning and changing my mind nothing was too much trouble despite being nearly closing on a Saturday. Very professional.
August 2023 by andrew daish
Harry was out sales advisor he gave us a Wonderful service, very helpful, very friendly, good advice, and a good deal on the products that we purchased. Very happy people
August 2023 by Ela Rajbhandari
Worst customer service ever..
July 2023 by Howard Pollard
Excellent attentive advice. Good product knowledge and an insistence we took the swatch home to confirm the colour. Good job we did as the one choose. In the shop was totally wrong! Love the idea of a split firmness in the same mattress
July 2023 by Steve James
Not a big fan of leaving reviews but the service was so good, it exceeded my expectations, the sales person was friendly without being false and helpful without being pushy. She left me alone once I had been shown the options to make my decision and had great knowledge of all the products shown. What a refreshing shopping experience, shame the beds last so long as won't be back for a while!!
June 2023 by Kim Moyce
I?ve been into the store several times over the past couple of weeks as I wish to purchase a mattress for my mum?s adjustable bed. The two lady assistants I spoke to last week were really helpful and advised me that ideally Mum needed to come into the store to be ?matched? for a mattress. We managed to get Mum in on Monday but unfortunately we were met with complete indifference by the sales assistant who had no interest in helping or advising so we came away without her being matched or ordering a mattress. Prepared to give Dreams another chance I popped into the store this afternoon and stood in front of the sales assistant?s desk for 3 or 4 minutes while she scrolled through messages and photos on her mobile phone?she didn?t even realise I was stood there! Thank goodness for Liam. He was on his lunch break but took the time to show me the mattresses and explain them to me in great detail. An absolute star?in fact he deserves 5 stars!!
December 2022 by Darren Edwards
A relaxed and supportive environment. Julie was awesome with helping us find what we needed. Loads of variety and free to test everything as much as you need
September 2022 by Pam Butler
Two really nice women here when I visited twice. Gemma was extremely helpful in assisting us to find the right mattress and the best deal without any pushy sales techniques. We were offered coffee on both visits, the second by her colleague. Looking forward to the mattress delivery and I?m sure the quality is going to be excellent.
April 2022 by Gordon Edmondson
Try running a customer service course for your staff, or is yelling at customers across the store your approved after sales technique?
July 2021 by Edward Norman
I visited your Havant store today and was met at the door by a lovely member of your staff named Julie. She was polite and extremely helpful and refreshing cheerful. Nothing was too much trouble for her even though I am a fussy sole. I knew what bed I wanted before I arrived and after being shown and tried several mattresses, I chose the Holman D mattress which had an exceptionally good discount on it. I was pleased Julie got me a delivery date that was perfect for me. I totally recommend this store and staff to anyone. Great and helpful service. Once again, a big thank you to Julie for her advice and pleasant nature.Eddie
July 2021 by David Love
Very pleased with assistance provided by Richard at Havant, who helped us understand the different beds and mattresses and which was best for us. We had plenty of time to look around the store then come back several times to ask questions and didn't feel under any pressure to buy.
July 2021 by Coral Jones
When we visited, we were served by Niamh at the Havant store and was very knowledgeable about the mattresses, was very friendly and excellent customer service.My partner and I have different health conditions and our old mattress was horrendous and we would wake up in pain every morning. We tried couple mattresses in store and found the perfect mattress for both of our needs with Niamh.The only downside was the price, the price was very high for us. Niamh managed to get some discount on which we were greatful for.
July 2021 by Laura Wheeler
Gemma was very friendly and informative and made our experience very pleasant on purchasing our new mattress.
