February 2024 by Kyra Sayer-Smith
Royal mail has become a terrible service! Parcel was sent using 48hr tracked on the 7th and its still not here on the 13th! Plus the hours they are open is ridiculous and not helpful for someone that works nights!
February 2024 by Mandy
Would never do a redelivery again on 2 occasions they failed to deliverCustomer services are a waste of time no help at all
February 2024 by Fiona Cummings
What a mess the Royal Mail has become. I feel really sorry for the competent, diligent and helpful people who are still somehow trying to do their jobs. Expected several parcels from Amazon via the Royal Mail today. Was told by Amazon they would delivered by 8pm. At 10pm I had a message that they would now be delivered by January 23rd or i could get a refund. Also today I was expecting a re-delivery of a parcel (unknown sender) from the New Year period, after I followed the instructions on the red card I was left. RM confirmed it would be delivered today. Nothing has arrived. When I went to view the tracking number, there is a photo of it being delivered to someone else on January 4th!!
February 2024 by Matthew De-La-Mare
This Delivery Office used to be great, what has happened over the past year?All items arrive way later than the delivery timeframe paid for, I often recieve large amounts of letters in one go every few weeks rather than every few days which is terrible if you require something urgently.Delivery options/requests often ignored and emails stating a date for delivery almost always incorrect making it impossible to know when to be home for a parcel.It's reached the stage I dread having to use Royal Mail as a delivery service, really sad that it's come to this...
February 2024 by donna hall
Royal mail needs to bark their ideas up it's not hard to read a address door number, parcels and letters are being delivered to the wrong address and people are getting sick and tired of it
January 2024 by Connor Clements
1st class more like rip you off still waiting for my package ? not HAPPY
January 2024 by Rob Clark
Have been ting to call to find out why postal deliveries to us are virtually non-existent. Correspondence mailed to us on Dec 5 from the Isle of Wight, first class, still not received so second set sent, needed for Christmas. Tried calling to ask was told waiting time to speak to someone is 60 minutes! Is this a joke? What has happened to what was once a great service. Had a similar problem before, complained then got a heap of mail within a day or so! No wonder other means are now used. Terrible service, sorry I have to say that. Rob Clark.
January 2024 by Lordlukman Khan
My item was sent by 48hr tracking service and it arrived at the depo 3 days ago and still not delivered, my house is only 2 minutes walking distance. Worst mail service in the world. Someone at the management level needs to look into their working habit, these people are not doing their job properly. ?
January 2024 by Kate Gerrie
Waiting for a standard postage parcel posted in the Uk to arrive, should take 2-3 days, 10 days later I'm still waiting.Instead of wasting money prosecuting people how about employing people so our mail service actually works and is delivered when it should be!!! Absolute disgrace!!Fed up from Gosport.
January 2024 by Sam Bird
Ordered an item that was sent special delivery. I waited all day and received a message at 15:30 claiming it could not be delivered due to accessibility issues entering the block of flats.At no point did the intercom ring and now it is being redelivered on a day when I am not home
January 2024 by Chilli Designs
"Absolutely atrocious service from Royal Mail! Paid for 24-tracked services, and it's been 3 days with no sign of my package. Customer service is utterly clueless told me it?s probably in a back of a van somewhere ? a total waste of time and money. Never using Royal Mail again!"
December 2023 by wendy ?Woowoo?
PO13 8EG. No post for days. I understand this is to due staff shortages but seriously waiting for an important letter. Utter disgrace why pay 1st class and still waiting for the letter 8 days . Shocking.
December 2023 by Paul Marsh
No parking
November 2023 by Adele Samuels
I have recently had 2 tracked items delivered to the wrong address and when I complained I was told that they had been delivered so they had done there job. This is an appalling response. 2 other items, that I know of, have gone missing between the middle to end of October; how many others I wonder!
November 2023 by David Harvey
Waiting for two tracked parcels. Was advised they would be delivered this past Saturday however on the tracking app it showed they were at Southampton. Checked the tracking app yesterday and they were still at Southampton. Checked this morning and the app advised they would be delivered today. Nothing. We have had no post for over a week. An elderly couple in the flat above are waiting for a hearing aid that was supposed to have been delivered last Wednesday. Still nothing. Postal service in Lee on Solent is absolutely shocking.
