March 2024 by Haydar Yaldiz
Probably the cleanest Hotel I been to in my life. High quality service. 10/10 will recommend and will return!
March 2024 by Esther Cole
Robert provided excellent customer service. For my birthday he ensured all my dietary requirements were catered to. The room was a really high spec. The beds were very comfortable. Please ensure you fill in your vehicle registration for Parkeye because you will receive a ticket if you don?t. I would definitely come back again.
March 2024 by Hillier Family
Friendly staff, lovley clean rooms, the breakfast is cooked very very well using good quality bacon and sausages.Food & drinks: Top breakfast!!.
February 2024 by Jan Hasan Kaya
The Hotel is incredibly nice and clean. All staffs are very welcoming and polite.
February 2024 by Matt Englefield
Nice room. Fairly priced and close to town.
February 2024 by Kees
Very clean and new hotel. Nice (rain)shower, many restaurants nearby. If you go to the nextdoor Ghurka restaurant (Nepalees) and you show your Holiday Inn card, you get a 15% discount. Breakfast is excellent, sufficient fruit as well. And above all very friendly and welcoming personell, no exception.Rooms: Televisie met heel veel kanalen, goede douche, vloerverwarming in de douche, verwarmde spiegel etc.Nearby activities: Er zijn 2 grote supermarkten, een goede bakker, veel verschillende restaurants, snackbar, fish and chips
February 2024 by Pascal
Very well located, room and bathroom at the topKind staff and great breakfastRooms: Big roomNearby activities: Harlington theater 1 minute walk. Positioned on a busy street
February 2024 by Richard Ogrady
Always good warm
February 2024 by Kerry Barnes
Clean, spacious and comfortable room. Staff very helpful and friendly.
February 2024 by Ju
Really nice hotel, the deputy manager was really helpful and nothing was a problem. We will be back again.
February 2024 by Ian Malthouse
Stayed here whilst visiting some friends ideally positioned in Fleet Town centre.Walkability: Bars and restaurants within a short walk from hotel.
January 2024 by Kazza Mega
Amazing hotel and staff. We arrived as a large group and were so looked after, staff even helped me print out work documents. The customer service was outstanding. The beds are very comfortable. Can?t wait to stay here again.Rooms: Great size and very comfortable beds
January 2024 by Shehnoor Tarique
Stayed for one night while visiting family friends.Entered car registration as been advised on checking in. When returned later at night after visiting friends, there was no space to park at the Holiday Inn Express , Fleet car park. We were advised by the receptionist at the hotel to park at the library car park over night that I did not find very secured but had no other option.We then brought car back to Holiday Inn Express car park in the morning when the space was available.To my utter surprise , I received a parking notice on return home. I discussed with Holiday Inn Express, Fleet receptionist who advised to appeal and I did . Again to my utter disappointment it was overruled.I again contacted the reception and they asked me to email them with parking ticket scanned copy and correspondence with parking eye-which I did on 28/11/23 and then chased it on 10/12/23 but no response at all.Hugely disappointed !
December 2023 by Miguel Ramos Artime (2030 Films)
Terrible practises from both IHG and Robert, the GM of this venue.I'm an IHG platinum member. Came in on 19/11 with a valid points booking. The night manager could not see my booking on his system and asked me to open a temporary booking, so he can give me access to the room, while he retrieves the booking. I agree to pass him my credit card with the condition not to charge anything, since I already have a booking.Next day, surprise surprise, I've been charged £75 without my permission nor having been informed of any intention to charge any particular amount in advance at check in.Go down to do the check out and GM Robert informs me that IHG has a global issue that's not allowing him to see my booking, hence why he decided to charge me whatever he decided to charge me, which I insist I was not told in advance.To calm me down, he asks me to put a complaint with IHG to get a full refund of my cash booking - which I did immediately.IHG says over the phone that Robert had made a mistake and that he should've contacted them to retrieve the booking instead of dishonouring a valid booking and charging my personal card. Nevertheless, this is now a corporate formal complaint, they say, and I must wait for a response from the hotel manager.Now IHG, after making me wait for 8 days for a response that was promised within 48h, says that the hotel manager, Robert, has decided to refund my points booking instead of the cash!What in the hell is this?! I felt completely misled by Robert, who turned my points booking into a cash one without my permission or even acknowledgement and so unprotected by IHG. What's the point of having a IHG account and investing in points to make a booking that then does not get honoured??!!I started the journey with 13,000 points to pay for a booking and ended up with the same amount of points minus £75. What's the purpose of booking through IHG, then?! I'm gonna request a chargeback via AMEX.Do not trust this venue and his manager Robert.Do not trust IHG.You've been warned.PS - In other news, the place is hyper clean and the lady that works during breakfast is outstanding. Also, the beds are extremely hard: bring your own mattress topper!Noteworthy details: Beds are super hard!
November 2023 by JANET SMITH
Freezing cold room. Had to call the ops manager twice to get the heating sorted out. Bedside phone not working. We were told that it was not possible to have a small jug of milk for tea as the kitchen was closed. Eventually, I received a cup of milk.Shower and bathroom okay. Bed comfortable.Young man on breakfast duty in the dining area was very polite and helpful.Definitely would not return. Nothing like the Holiday Inn we had stayed at a few nights before. That stay was great and the staff were wonderful.
