September 2026 by Stuart Thom
CIA advised me they would not renew my policy that was due on 1 Oct 2026.
I had 2 policies with them so i decided i would cancel the other policy as well to keep all my insurance with the new insurer.
I have mailed five times requesting the other policy to be cancelled WEF from 1 Oct 2026 and have not had any reply.
Terrible client service I shudder to think what would happen if I had had a claim with this lot.
Would suggest prospective customers be careful.
September 2026 by HF Bridge
I had a really bad experience with CIA insurance . Definitely avoid!!!
August 2026 by H GH
Great thanks
July 2026 by Chey Dearing
Customer for 10 years then a letter saying we won't insure you anymore. I followed up to ask why and the reply was just a repeat of the letter with no explanation. A company that dosent value it's customers and has poor communication.
July 2026 by Priya Kathy
CIA cancelled my landlord insurance, I called them to take out a new policy and the customer advisor was accusatory and wanted to argue with me about why it was cancelled. That was not the point of my phone call, I was calling to take out a new policy with them since the old one was cancelles but why did I bother, they clearly didn't want my business.
The staff should be trained in customer service, you always hear about staff being spoken to aggressively well the staff here need training on how not to treat customers badly. I did not provoke him or speak in a rude manner but he was very defensive and just didn't like me, despite me being a paying customer.
They cancelled the policy blaming me for not giving correct information, well I did at the time. The renewals team don't ask the right questions. Don't renew with them, they just find excuses to not provide cover.
July 2026 by Samm Baldwin
Very frustrating experience, to get your sale they reply almost immediately but to make any changes to your policy is very slow, 4 times I called this morning and was cut off every time from the customer service department after being put on hold and of course they also won't call you back to resolve the issue
June 2026 by lee Redican
AVOID’ AVOID, complete waste of money insuring with this company, make a claim and they delay, invoke specialists, anything not to pay. Use another firm like direct line
April 2026 by Jodie Work
I have spoken twice to an Advisor called Andy over the past few days who was absolutely brilliant. I have never bought insurance before, and had to get something sorted last minute. He was so friendly and explained everything so clearly! I really felt that he took the time to listen and answer all my questions!
April 2026 by Werduz
They sent me 5 letters, all the same. 4 with the same date. All saying they will not insure me again, no reason given. Just a huge waste of paper. Hopeless and unprofessional.
March 2026 by Jayne Haden
I spoke to Ryan McCann earlier on today 30/3/26 and he was excellent, i am deaf and he was very polite, courteous and kind.
March 2026 by Wendy Goodman
I spoke with Ellie-Mae Redgrave at CIA Landlord Insurance yesterday as I was concerned about my policy in these changing times. She was wonderful and a pleasure to deal with. My mind is now at rest . I love CIA. The phone gets answered and your problems solved. Thank you Ellie and thank you CIA! 👏
March 2026 by A Benson
It is rare these days to speak with a real human that shows care and compassion, not just money grabbing robots.
Lauren was friendly and patient whilst answering my questions whilst securing me a good value package.
I do hope all future transactions with CIA Landlords are just as straightforward and easy.
March 2026 by Gareth Wood
Great service from Andy was able to answer all of my questions
March 2026 by Lynne Head
Very good Customer Services help, advice and follow ups. Very patience and easy to get through on the phone. Both Tristan and Lauren were equally professional and helpful.
Really competitive Landlords Insurance compared to others and the information given/provided was very thorough.
What I liked was the fact that I could get through on the phone straight away and get an email confirming prices etc.
immediately.
Easy payments options as well.
March 2026 by Lisa Wright
Excellent customer service.
Staff very patient and able to answer any questions.
Competitive pricing.
I can't comment on claiming as I haven't needed to.
