July 2025 by Helen Osborne
The pharmacy and staff are very helpful prescriptions done on time delivery man very helpful
April 2025 by Lucas Kendrick
Better than Superdrug
March 2025 by David Ballantyne
My 10 year old daughter was left in tears today and left feeling like a common criminal and fraudster. When attempting to purchase some children?s makeup products from Boots on Fleet high street, with a Scottish £10 note that was gifted to her by her elderly great aunty. This transaction was refused on the suggestion it may be a fake note. This whole experience was totally unnecessary as a simple check to ensure the validity of the note was all that was required. If it is the Boots company policy to refuse or accept Sterling currency, I would expect better from a Great British high Street store and I feel bitterly dissatisfied. On these grounds, and for these reasons, I will not be using the services of any Boots stores or products going forwards.
January 2025 by Tommy Booth
Waited an hour & a half to be seen by the pharmacist despite originally being told 30 minutes, then it was pushed back & back & back repeatedly.
AVOID AT ALL COSTS
November 2024 by Dory Merriman
Was given wonderful service at the pharmacy. Thank you D Dooley for going above and beyond!
September 2024 by Miqdad Haider
Poor services, non availability of common medications. Extremely disappointed
July 2024 by John Nelson
Too low for a cripple in a wheelchair! I tried to get a prescription yesterday there is a give prescription area but I could not be seen in my wheelchair, I was ignored for 15 minutes & then asked to move by a young shop assistant, who should have asked if i needed help 10 minutes before. If Boots ever want my custom again they should put a wheelchair ramp between levels inside the shop & either put a bell for attention or cctv so that people in wheelchairs can be seen! LOWER THE SCREEN SO THAT I CAN BE SEEN.
January 2024 by Roland Cox
It's a chemist/pharmacy??
December 2023 by Jennifer Murray
Although very busy, plenty of stock and everything flowing very smoothly.
December 2023 by M S
The team is very helpful. Yes, it?s hard to get through on the phone (although not always) and is frustrating, but you understand this easily when you go into the store and it?s always busy. They try and help everyone and can?t just multiply themselves.They are knowledgeable and understanding of what is happening with stock issues and the frustrations that come as a patient, and have always been helpful to the extend of their capacity.Perhaps if everyone treated them kindly, there would be more staff available to help, unfortunately there?s a limit to what they can do and some of this should be filled by the GP surgeries, who are also understaffed?They?ve been swamped after the Lloyds pharmacy shut down which adds patients to their lists with no additional staff but seems to have settled a bit recently.A bit of understanding from both ends will go a long way.
November 2023 by Dagmara Stajkowska-Kahane
I had my flu shot there. I haven't felt a thing, for the first time in my life! Lovely staff ??
October 2023 by Yolanda Stutley
absolute nite mare, on multiple occasions they have had our sons life saving type 1 diabetic prescription for over 2wks, and even then they can't fulfill it, had to keep ringing for over an hr to get throu to them and then chose to ring the makeup department for them to pass me over to them, the pharmacy is always full of excuses, not enough staff, there busy etc, sorry not my problem when we need life saving medication. discusting service
October 2023 by Chris Carter
Like many others leaving feedback here - When you are in Store, the staff are lovely and helpful. However, it is clear Boots are not setting up their pharmacy team for success. The Pharmacy section of the store is a mess with prescriptions everywhere on the floor and overflowing on the shelves. The other thing, don't bother trying to phone them to find out where you prescription is as they never answer the phone.
October 2023 by Avelino Silva
Tried to contact the store by phone as I wanted to by sure my prescription was there and ready to pick up, select the Pharmacy team department (number 3) but the phone kept ringing until it returned to the main menu and then decided to wait to be answered by the general enquiries which was not helpful as well as they didn?t answer, and the call returned to the main menu again.Tried several times during several days to contact the store by phone but no luck!
October 2023 by stephen lofts
Suppose to have a weekly prescription from Friday to Friday......never ready, what does it take to put 7 tablets in a box.Ain't going to bother no more and most probably end up in hospital again .I will take this further...i have to work as well.Nice people but obviously don't know what they're doing.Chemist was on the phone to her husband ffs.
