December 2023 by Sapphire Anders
My appointment was awfully handled and when I complained about this I was told I was lying and am being dramatic.Got given glasses with wrong prescription which have now cause further eye strain.Wouldn?t bother going here. Vicky also was very rude on the phone when I tried to complain about what happened.Disgraceful opticians.
December 2023 by Tracey McCarthy
Great customer service throughout my whole experience. Thank you.
November 2023 by phil callaway
Excellent help and service from start to finish.
November 2023 by Tony Wise
Due to an unexpected road closure, countless other roadworks around Cove & Farnborough and gridlocked roads, my 1.8 mile journey to Specsavers for my long awaited eye test took 40 minutes instead of the usual 8 minutes.Despite this I did manage to arrive, albeit 10 minutes late. However, despite phoning earlier to explain I may be late and being told that they should still be able to see me providing I arrive within 10 minutes of my appointment time, the two staff members I spoke to refused to budge and told me I would need to book another appointment.I can't begin to tell you how stressful my journey was getting there, only to be told I wouldn't be seen.When I read other reviews regarding the long waits other customers have experienced it is very frustrating that Specsavers couldn't have shown a little compassion and flexibility.Needless to say I declined the offer to book another appointment.
November 2023 by Lady Anorak
Honestly love these people. I've only had one pair of glasses which weren't brilliant, and they're so convenient and kind. Very helpful, great range of glasses.
October 2023 by Sophie Gowing
Went in today after being sent from aldershot as it was the closest place to get my son some emergency glasses he needed for his driving test .. they couldn't of been any kinder from the lady that greeted us to the man who did the glasses [in record time I'm sure] the ladies at the till were lovely too to my son when we came back to collect thanks you so much . Really appreciate your time and kindness xxx
October 2023 by stewart townsend
I went for an eye test as I needed new glasses.Walked in 1 stand was empty.Waited to check in staff were sitting on pc's or with customer.Got told to go into the eye test area waited past my eye test booking time then done the pre test thing after my time slot.The optition I had was finished a good 15 min before I had my pre test, so not sure qhy the wait was so long then after the pre test i was told to wait even longer they are slow or just dont care.the before the test while i was in the room a member of staff come to speak to him! I did feel the test was rushed and some things where missed. I have had glasses all my life and it was the quickest rushed eye test ever.One out no staff for ages I was left waiting and waiting, once I was greated there was a huge lime of people waiting the lady helping didn't seem bothered so I left and went to ASDA the service was amazing and much cheaper. I really wish I went there first. I had a negative experience in fleet last year and farnbrough has made me feel like I need to shop with another company. I would never go back. Also the range has been the same for years
October 2023 by Claude Amoruso
Very good service, punctuality and equipment provided for my eyesight exams. Excellent care from all staff members. Very expert optometrist.Top !
September 2023 by Fernanda Butti
I visited Specsavers today for a contact lens trial, and it started off well enough. The staff member was friendly, but things didn't quite go as expected.Now, keep in mind, I've never worn lenses before, so I needed some guidance. However, this staff member kept insisting I should "calm down," even though I was perfectly composed and paying attention.When I finally asked him to be a bit more patient, he mentioned he had other appointments and couldn't spend more time with me. It left me feeling a bit undervalued.Providing good customer service is important, even for complimentary services. Unfortunately, this experience has left me with some doubts about returning to Specsavers.
August 2023 by Kath hurrell
Visited recently for the first time for an eye test and the service was excellent. Very friendly and helpful staff, was not kept waiting and the whole process was very good from start to finish
August 2023 by Fabe Pro
Highly recommended..got referred to hospital thanks to them to emergency eye clinic department and failing certain eye tests...had a CT scan which showed i had a stroke..and not a.really bad migraine which I thought I had.Thank you Specsavers!
July 2023 by Pat D'Arcy
Always a busy shop , but staff acknowledge you and serve you as quickly as they can.
July 2023 by Donna Parsons
Very friendly professional team at Specsavers Farnborough. Very good at explaining my prescription changes, eye health and the next step.Fantastic when helping me choose my new glasses only tired on 2 pairs!!!! Brilliant at explaining the benefits I can get being part of the contact lense programme.The 3 members of staff I met with could not bave been more helpful.
June 2023 by Amanda Botterill
Friendly staff who were really helpful. Eye test was explained to me all the way through.
June 2023 by Marilyn Mackintosh
I forgot the date fir collected my glassesThe young lady was very helpfulAnd got them and fitted them10-10 excellent service
