June 2025 by Adam C
Excellent service from Monika!
Helped me massively with advice on my accounts the other day .
First class service indeed .
February 2025 by June Shutt
They make dealing with LPA customers very easily. Great service
December 2024 by j R
Branch open hours R Very Short
Only paid Parking ?? Available Across the Road
Popped in 2 get some cash, Asked clearly 4 £50 notes, counter person (male) typed in2 computer £5 notes, they popped out, he realised his error, entered £50 notes request, they eventually popped out, whole process took ages, created a queue & no Apology 4 delay @ Any Stage. Counter person (male) seemed Naturally & Very Comfortably Arogant.
Perhaps there is No Customer Care training, just Company procedure Regardless of the Customers needs or wants ?
Easier 2 just use Any ole post ? office 4 cash withdrawals if u need specific notes
Rather shocking when u consider Santander R making money from your deposited cash & in Return couldn't give a damn (Gone with the Wind ?)
March 2024 by JACKIE Knight
Farnborough Hampshire David was amazing helpful .went out of his way to get the information we needed. As the innet was down David Scott was his name
February 2024 by Marcus W
Good customer service. A good branch to choose for getting through banking questions that the helpline can't.
February 2024 by David Saul
First time visiting this branch to finalise opening an account I had applied for online. I received a warm welcome and the staff member knew exactly what to do based on what I had be told by telephone banking staff. I was done in less than a couple of minutes, very efficient.
February 2024 by Gordon Price
I have banked with Santander for a long time with no problems whatsoever. Staff are always polite, helpful and cheerful. Excellent service.
July 2023 by Deri Reyes
An elderly client of mine suspected that she may have gotten a call from a scammer and wanted to double check that everything was in check with her bank and we spoke to a lovely woman called Jay. She was so patient and helpful and was able to reassure my client that everything was well. What a star!
November 2022 by Tania Nichols
Rude unhelpful staff had my mum in tears today! The customers in the branch were more helpful and empathetic then the actual staff.
June 2022 by alex giddings
Always helpful, never had an issue there
April 2022 by Steven Besenyei
I went to deposit cash on a Tuesday afternoon and a lovely Asian girl behind the desk was super nice and helpful. Shame I missed her name! :)
February 2022 by Andrew Tanner
07-02-2022 Fantastic service from a very helpful Advisor, I had managed to lock my on line banking, he spent some time with me sorting out my account, could not fault the service.
October 2021 by Peter Hubbard
useless avoid
April 2021 by Russell Greatbatch
Unfortunately as bad as the Fleet branch. Was told by Santander telephone banking that I could carry out a service in branch and they called Farnborough to make sure I didnt have any trouble when I arrived. On arrival a receptionist at the front of the branch informed me that it could not be done and she knew for certain as had been with them for over 15 years. Asked to speak to the manager who then confirmed she had taken the call and that it could be. Santander have totally lost sight of the point to their branches and their jobs to serve their customers. Wouldnt surprise me if Santander will eventually ditch their high street presence all together.
October 2020 by TRUMP WON BY A LOT
Had to settle a £60,500 mortgage three years in to a deal. Was astonished to find Santander charge 5% ERC for ending a mortgage anytime during a deal. Nationwide on the otherhand have a sliding scale 5% for first year, 4% second year, 3% third year, 2% fourth year etc. Santander charged me £3025 + Management Fee. Would have cost me £1,210 with Nationwide. Really check the details before signing up to a mortgage as a chane of circumstances could really cost you. Thank God I didnt have a £300,000 mortgage otherwise it would have cost me £15,000
