January 2024 by Eloise Considine
Really bad customer service, left very upset and wanting to switch from o2 completely.
January 2024 by Rahel Moreaux
Went for a phone contract and Zara a young woman who originally works at the Winchester branch was working the farnborough town branch and helped us through the process of setting up a phone contract by giving us the best options for the phones, its specs different phone plans best suitable for what we were looking for etc. She also helped with queries like how to keep the same number as we were previously with Vodafone. She was friendly, kind and funny and made the process seem quick and easy. I would recommend her to everyone and she definitely deserves some kind of incentives for how hard she works at making the process effortless for customers. Thank you again Zara! :)
December 2023 by Haris M
Recent change of store management. Previously felt as customers were intruding visiting the store. Could be 15% more engaging and welcoming. There's a fine line between laid back and couldn't care.
November 2023 by Alan Broadley
Young woman was so helpful and professional plus solved my cell phone issue. Excellent
November 2023 by richard johnson
Good product knowledge. Very helpfull
September 2023 by Daniel nicholson
Staff are extremely rude and don't care about customer service they say they will call u back and don't then u just get okay anwser and no info atall. I ordered an Xbox due on 1st and it was due to collect from store on 3rd and still nothing on there system and not nothing to even look or find out what's going on I'm an O2 customer and would expect to be treated better than this after thos experience and there singal aswell which is terrible I'm looking to leave O2 customer service and service has gone down hill massively now they have got so big don't seem to care about anything other than getting there payments that just keep going up through the roof
September 2023 by Juliette Cannon
9am open ? Nope wasn't open at 9.20am when I arrived .The person I saw was rude and told me to go home and ring customer service.
August 2023 by Helen Williams
Lady assistant very helpful I was on holiday from Norfolk, she helped me with my new upgrade
July 2023 by Mark Constable
Great people, all the gizmos
April 2023 by Keith Thomas
Very friendly staff help how mobile get better so nice ?
February 2023 by Mike Brown
I had a problem with my new SIM so went to the Farnborough shop. Spoke to Adam who went through the issue with me. I would like to say how much I was impressed with Adam's professionalism, technical knowledge and patience.I wish all interactions with company representatives were as good as this!Well done Adam.
February 2023 by Steve Robinson
Really knowledgeable, friendly and helpful. I think the chap that helped us was Adam. Outstanding.
August 2022 by Gareth Thomas
They sorted out my phone problem straight away, I feel so worried when I go in there because I have done something to the phone but they have a lot of patience putting up with me, keep up the good work guys
June 2022 by Russell Greatbatch
Adam (aka the oracle) is excellent and knows everything there is to know about the O2 products on sale.If only everyone working on the front line in retail were as well trained/experienced as he is!!Great service by all that I met here ?
May 2022 by Jackie Gough
This morning I lost my mobile whilst walking my dogs. I went to O2 to see if they could help find my mobile as I have no house phone at home. I spoke to the manager Sam very friendly with a big smile, he called my mobile and I managed to retrieve my mobile. Thank you Sam x I have everything on my phone, I would be lost without it.
