January 2024 by Michael Siggery
A nice large shop, with plenty of products to choose from.
December 2023 by Paul Varndell
Ordered an ebike and and a week later, i was advised it was ready to pick up. Went to the store only to be told that my bike was not there. Had to reorder the bike, which turned up a couple of weeks later. Tried the bike out, and it was very obvious that the rear wheel was distorted. I was sent a checklist which stated that the wheels were all good. I emailed the store and was told to bring the bike back any day in the week, and it will be repaired. Took it in on Monday and was informed that there were no technicians available until the weekend. After a bit of a discussion with a manager, I was asked to leave the bike, and it would be repaired the following day. This was done, and I now hope I do not have to return to the store any time soon. Terrible customer service.
December 2023 by Carly Bateman
Avoid at all coast very very rude staff and don't expect cash not only they discriminate against the elderly and laugh in your face too do not go inPut a complaint into head office who just said sorry we will have a word not it will be investigated or we are sorry will have the store manager contact you nothing totally disgusting
November 2023 by craig hallett
I will not be coming back to this decathlon as I have also just received a fine from horizon. I think it's disgusting to charge people and not have proper signage. This will be my last visit and I am very sure others feel the same way
October 2023 by penelope poirier
worst customer service... I wanted to exchange a defective item for a new one and I had the receipt. an employee named Hector contradicted me by saying there was no problem. I had to explain to him several times that it was when I was running long distance that the problem was there... he didn't offer me any solution to my problem knowing that I bought all my equipment at Decathlon... I was finally able to prove it to him the problem and he told me that I disrespected him when in the end he didn't do his simple job of offering me solutions to my problems?
October 2023 by Lucia Bilikova
I have been to your Farnborough store and you have one of the most helpful guys in there. He's name is Peter and he didn't hesitate to help me with all of my enquiries. Please give him a raise. Thank you
October 2023 by Richard Woodhouse
Big shop with almost no stock. Surely going bankrupt soon. Bought off of Amazon instead
August 2023 by D T
Scott was amazing in helping me with my sports needs. He was great at explaining different types of shoes and the support each shoe would offer, ultimately giving me the best choice.Thanks Scott ?
August 2023 by Margo Bain
We like Decathlon and usually find everything we need. There is a lot of sports equipment that kids can test, e.g. pool table, archery, ping pong table etc. Prices are good too.
August 2023 by Pankaj Kadian
Great customer services given by Nishant . I came here regarding cycling . He gave me best explanation about the cycle. I am happy that customer service.
August 2023 by Aarav Katarya
Nishant was great, we were deciding between 2 bikes, 1 from Halfords and 1 from Decathlon and Nishant sold us on the spot and helped us out majorly
August 2023 by Siby George
Decathlon has good variety of all sports items . The staff's are very cooperative and able to explain about the products
August 2023 by David Sterne
When buying a tent , Worker Sophie was very helpful, friendly and enthusiastic when helping us and explained well how to take a tent up and down even writing down the steps which was fantastic. Excellent worker
July 2023 by jonathan withall
Nice shop, fair prices and helpful staff. I do normally like to be served when buying something but the self checkout was so easy.
July 2023 by Gemma Griggs
Went to Decathlon in Farnborough and was served by Grace who was brilliant. I wanted some shorts and a t-shirt that were not in my size in the store. She ordered the shorts for me as a click and collect and arranged for the t-shirt to be sent from another store. Not only was she so helpful but she was friendly and a pleasure to deal with. Young Saturday staff often get a bad rep but Grace was in another league! Ben was also brilliant with the dartboard challenge to win a gift card. A fantastic customer experience, thank you!