February 2023 by Gloria Weston-Webb
Be very careful, hotel stay in Egypt was good, but ship changed on Nile cruise some weeks before departure. Five star MS Semiramis 111, no it wasn't given the old tale in Egypt it is, on Expedia website its 3.5 star. Shabby, food tepid never hot all the old speel when you complain, get out clause at every turn, your documents say Ultra All Inclusive, well that's not quite right as other people have written. Was not a cheap holiday at £3500.00 could have done it cheaper with the same outcome. Please learn by our mistakes, we booked through Egypt Escapes which is this company, believe me you won't escape.
November 2022 by James Ufland
Really poor experience - booked and paid in full for hotel advertised as available on website. Only discovered wrong hotel had been booked and paid for when read a PDF attachment sent to me the next day (which I could have easily missed). Turned out requested hotel was not available at advertised price and was on website due to an error. Disappointing level of customer service when dealing with the issue as well.
November 2022 by Georgia Atkins
Worst experience ever. paid for a holiday and they ended up booking us a completely different hotel on the other side of the country because the one the website let us pay for was fully booked but they failed to inform us of the change. falsely advertises which is very wrong
November 2022 by James P
Really good company. Sorted out our trip to Portugal for a great price.
November 2022 by Keith Clinton
Booked a great Ikos All Inclusive holiday with this company. All went well.
November 2022 by alex chavo
website fully not working spoken to them they just dont care !
November 2021 by Paul Mitchell
I cancelled because I developed Encephilitis and they still tool £95 per person on my booking to cancel which is disgusting I should have been fully reimbursed.Not very good customer care
November 2021 by sandra payne
Make sure you have insurance with this company as they will not give you a refund for medical reasons if you cannot fly ,also they do not price match if you find it cheaper awful company
November 2019 by Tony D
We have booked a number of holidays with this firm and had great service. This time we booked online and paid in full believing we had booked a holiday, a short while later we got a call saying no suitable flights available.That's life and they tried, bit we now have to wait several days for funds to be returned so we can try and book elsewhere which is very poor, why take funds if you don't have the holiday to offer?!?!Never again .
November 2019 by AMICA Centre
I booked a 2 week stay & Nile cruise holiday for March 2019. The hotel was great but the cabin on the boat unacceptable due to being about the size of broom cupboard. This wouldn't have been so bad if the Meeting Pount reps had been authorised to resolve matters (they kept telling me they weren't authorised to make decisions) and when I rang the office as instructed in the documents sent when I booked the man there said that I was in Luxor and he was in Hurghada so what did I expect him to do! I managed to get an upgrade to a decent cabin only because apparently there was a no show so a decent cabin became available. When I complained on my return about the lack of help from tour staff all I got was a repitition of the events which I had sent to the office with my complaint but which didn't address my complaint that there was no support for travellers once out of Hurghada. I wrote and asked for this to be explained and have not had the courtesy of even an acknowledgment. Beware if booking on the MS Emilio as a single traveller - the cabins are barely big enoigh to take a single bed and have no decent window, the info onth ewebsite is misleading and the size of ht ecabin not explained when booking.
November 2019 by Julie Yates
Booked a holiday with these guys and then we changed our minds as to the hotel we had chosen. Gemma at 2bookaholiday was fantastic - we were a right pain - asking for different prices and details of loads of hotels. She was very patient with us and was able to come up with a great deal at a hotel we had picked - even managed to go up a Star rating !! great customer service - Many thanks
November 2019 by Caroline Millard
I booked a nile river cruise last year, it was lovely, a very good company to book with, they sorted everything out for me frof day one, it was a fabulous holiday,
November 2018 by Deb
Absolutely fantastic company - they couldn't have been more helpful. We got our hotel in Mexico much cheaper than if we had booked directly with the hotel, and much cheaper than elsewhere on the internet. Jo, our agent, really listened to what we wanted and came up with the perfect place. Wouldn't hesitate to recommend
November 2018 by Steve Atkins
Booked my holidays/flights/tranfers with this company a few times now, and always come back to them whether it is for a complete 'package', or just a simple transfer.I have to say they are very, very professional, and very, very competitive.I would have no hesitation in recommending this company to any of my friends or family, or even people I don't know!!
November 2018 by Matthew Smith
Booked a holiday online with this company to Tenerife. They had by far the best price I could find online, everything went smoothly with an ATOL certificate emailed to me within 1 minute of booking. Will use again and recommend.
