March 2024 by Bethany P
Visited here for a spa break with my friend. We were told check in was at 2pm, but when we arrived were told it was 3pm, when we checked back in, they housekeeping were short staffed so we had to wait another 20 minutes, but were offered a free drink which was nice.I had tried to book a treatment at the spa and called the number about 14 times with no luck, i then tried front desk and also never got through, luckily I managed to get a treatment when I went to the spa, but that was luck!Rooms: Dated but do the job!Food & drinks: Food and drink was lovely, had it included in our booking but just had breakfast and enjoyed it
March 2024 by Gillian Scott
Dissappointing stay ??Rooms not true to images on booking sites & our room was dated and tired.If you want to use the swimming pool, sauna and steam room you have to pay £10 each on arrival (in the small print) but the pool was crammed with families so didn't get to use it till after 6.30pm as went for a relaxing experience.....Breakfast has to be reserved in advance but still had to queue, then service was poor, waiting ages for tea, coffee and to make our order and let's say the toast was rather floppy and barely saw the toaster...
March 2024 by Abi Beautyman
I am shocked that this is a 4 star hotel. I had awful service and I observed other guests having awful service throughout my whole stay. I was there for 5 nights so ate at the restaurant multiple times. 4 restaurant visits in a row, my food was brought wrong (including bringing me food I am intolerant to which I had made staff aware of multiple times). I observed 2 rooms complaining about having no hot water, 3 rooms complaining about having no heating, 1 couple who had booked a 4 course meal package in the restaurant that the staff had no idea even existed and 1 couple complaining about not getting early check in after booking it (who asked if they could at least get robes so they could use the spa while they waited - and were told no they couldn?t have a robe even though the check in mess up was the hotels fault - this summarised well how little the hotel staff were willing to listen and look after guests). And this was all from the odd 5 minutes here and there as I walked through reception. I made my concerns clear to reception about the restaurant and I wasn?t properly listened to at all, eventually they offered me a breakfast refund but it doesn?t cover the wasted time and frantic rush I had waiting on meals to be remade. And they didn?t note down any of my concerns or suggestions to actually make a change so I think the issues will continue. I only visited the spa once as it wasn?t relaxing, the days worth of glasses were piled round the loungers so it felt messy and unclean. The walls between bedrooms are so thin that I could hear the next room turning on and off their light switches. I wouldn?t waste your money on this place.
March 2024 by Fresh Approach Digital
Great food, excellent spa area and facilities with a calm and quiet atmosphere ideal for a meeting or working lunch.
March 2024 by Jason Smith
Great hotel for a business stay, great location and professionally run.
March 2024 by anna tsarvouli
Not great experience, the pool had so many issues and the food at the restaurant was mediocre. Sadly, I am not recommending this
February 2024 by Jamie Anderson
This was our second visit to Solent Hotel and Spa, and yet again we had a lovely stay - the hotel itself is comfy and the rooms are oretty generous, the staff are all really helpful and the facilities are excellent.We will almost certainly be back.
February 2024 by Paul Hughes
I stayed at the Solent Spa hotel last week, whilst on a training course nearby.A nice, comfortable, and spotlessly clean roomThe restaurant and bar were both very good, too but the best part of the hotel is their staff.Nothing appeared to be too much trouble and they were unfailingly helpful, friendly and polite. A real credit to the hotel.The swimming pool was an added bonus, and I was able to swim before breakfast each morning.
February 2024 by beth J
We came for the spa morning where you get access to the spa and a lunch. Before it got to 11 the pool had so many kids in so make sure you book the adult only times if you want to relax. The free coffee and tea was a nice touch, you're provided with slippers and a really cosy dressing gown/towel. Changing rooms are modern and nice. It got really busy about 12 and people turned up and there was nowhere to sit, they had to sit outside (it's February bear in mind). I felt like they crammed too many people in, all of the deckchairs were pushed into the corner and you had to stay at your chair the whole time if not someone else would take it. I think they need to look at limiting numbers as it felt quite awkward Food was nice and the servers were lovely.
February 2024 by Chris S
Spa hotel. Pleasant well furnished rooms, but rated 4 stars as no plugs near the bed at all, in this day and age people want to charge their electronics at night not over the otherwise of the room.Location is good and handy for local business park.Staff pleasant and helpful.
February 2024 by Michael Lawson
Lovely warm and cosy hotel good value and was a hone from home.Nearby activities: Within minutes of shops , restaurants and leisure facilities.
February 2024 by Sunshine Sue Too confusing
This was our fourth spa break here and it never fails to amaze us of the great service, food, spa, treatments and our room. We come away feeling so relaxed and happy.
February 2024 by Mark Jefferies
Maintenance very poor, decoration very tired. Shame this used to be beautiful.Rooms: Not clean, poorly maintained. Unfortunately looking very neglected.
February 2024 by Amy Thompson
Had a spa treatment by Jo today and it was lovely!! Jo was very welcoming, happy and made me feel at ease. Her advice and knowledge after the massage was also great. Will definitely try and book a massage in with Jo again :)
February 2024 by Brett Stone
Couldn't believe such nice place was so close had food this time and was so
