November 2023 by Lee Anderson
This pharmacy has a very poor service.they are so slow and there all ways a que to the door if not further.plus they put the phone down on you alot I would never recommend them to anyone.
October 2023 by Francesca Byrne
Excellent service today whilst visiting Rowlands at Portchester for my Covid and flu vaccinations. Friendly, efficient and helpful staff. I would recommend
October 2023 by Elly Pepper
Very, very slow service, not the most pleasant staff , don't bother using this pharmacy!
September 2023 by Lewis Holmes
Every single time I come into this pharmacy the line is to the door. Not only this, but there is always an issue with my prescription: ?It?s been cancelled?, ?We don?t have it?. I find much more luck at the Tesco North Harbour. The staff look completely unbothered by the large queues and customers waiting. Thankfully, I have not encountered any rude staff, but I have seen many people complain about this. Save your time and go to any other pharmacy?.
August 2023 by Wendy Carter
After Doctors forgot to put prescription in, got an urgent one sent to Rowlands, rung them, spoke to a lovely helpful polite man, to check they had received it, said he would have it dispensed in 10 mins to collect xxx
July 2023 by Mayna C
Terrible service. Use this for a service user who we look after. Medication & other supplies never arrive on time. When we phone to query where is the Medication etc, we always get told the gp never signed it off. Now this is an ongoing for life prescription & never had this problem when using another chemist. We call the gp to ask & they say was signed off along time ago. Also when your medication is due to run out the next day & you call & ask is the pilpouch getting delivered today, her answer is no they will tomorrow. Explained the gentleman is due his meds 1st thing in morning so he cannot wait until they come & surely they should be delivered before there due to take & that should be normal practice. Her reply was i will pass your comment onto the manager. Medication did get delivered with a very important tablet missing & they said the gentleman has some already sothe gp wont give you anymore. How can the gentleman have more when they come in a pilpouch ?? Called gp & they said pharmacy didn't even request them ?? Have waited weeks for dressings etc to be delivered even though the gp has signed them off few wks prior. They don't like it when you question them in a calm manner as well. Every month we have to call them to constantly chase items up(when they decide to answer)Terrible service & customer service skills zero. Have took our custom elsewhere.
July 2023 by Lia
Waited an hour to pick up my prescription, only had half of the amount i needed. Told i would be contacted in a couple of days to collect the remainder. After 5 days, my medication ran out before they had more in stock. I called up at 9am Monday to be told the pharmacist isn't in until 3pm so receptionist can't help me at all
July 2023 by John Elkington
Without doubt the possibly the worst shop and definitely the worst pharmacy I?ve ever used and getting worse , had enough and going to postal service. Latest script I got an email to say ready to collect, wife does so only to find 1 item not included !no note or marking on the bag , I return next day to shop to find locked out at 12.30 ,speak to assistant as another client leaves and told ?we close at 1 o/c so stop people joining queue?! 35mins. later get second bag with item ,no apology and it might have just come in , final straw was two customers before me wanted a product for sick mum, queued for 35min only to be told till cashed up so no change for£20 note! So no sale! Post service here I come and let?s hope they get taken over by a c/r facing co.
July 2023 by Brian Daye
Good pharmacy and slow paced service. Could do with upgrading and a few extra seats for customers, especially senior citizens.
April 2023 by Diane Johnstone
Queued for half an hour to pick up prescription which was sent over from doctors, when I got halfway through the queue a member of staff came out to put a notice on the door to say urgent prescriptions only and they would be closing half an hour earlier at 12.30. The only member of staff who had any customer service skills was the poor girl behind the counter, who had the hard job of telling customers their medicines weren't ready. Out of the 10 people in front of me I think only 3 left with no issues. After half an hour of queuing mine wasn't, in stock so have taken my prescription away with me to take to another chemist. I will never use this chemist again.
April 2023 by Gary Kerslake
How long does it take to get my prescription. Obvioulsy 2 weeks is not enough. Rude staff!. Terrible pharmacy!!!!!. Stay clear
April 2023 by Gina Martin
This pharmacy is a hazard to its patients - staff are extremely rude and disrespectful to customers. Don?t answer the phones, don?t deliver prescriptions on time leaving vulnerable patients without their medication. Should be closed down. Never had these issues when it was Tremletts!
April 2023 by Cookson Family
This is the slowest pharmacy in the entire planet, they never answer the phone, the staff don?t ever smile and you stand in a que for atleast 20 minutes everytime you need something.
April 2023 by Thomas B
If you like spending an hour of your life standing in a shop waiting to collect a bag of medicine while you are feeling at your worst surrounded by 20 other poor souls that are also at their lowest sharing their illness whit each other, Then this is the place for you. In all seriousness it takes days to sort out prescriptions that most other places do in half a day. Useless! Stay clear.
March 2023 by Megan Anscomb
Absolutely useless denied my medicine and said i ordered it to quick I didnt I order the same time every time and I ran out and got worse then went there and they tried telling new that I didn't order it then it was oh u did but u picked it up a week ago then finally they had it but didn't think to check did the same w family member
