August 2025 by robin watson
Went in this morning to the Fareham branch and never in my life have I seen such a lazy young lady where do they get their staff from? Stayed sat in her chair whilst talking to me over her shoulder, couldn?t be bothered to get up and help customers. I asked her if she was stuck to the chair.
August 2025 by Alex
Rude and unhelpful staff.
August 2025 by Sarah Bowman
This is a horrible EE phone shop. I'd booked an appointment for a 'Repair', there is a massive flaw with EE in that it lets you book a repair appointment with stores that cannot carry out repairs. I was immediately told that I would have to wait 5 days to get my phone back and I should go to a Portsmouth instead (which had no appointments for the next 6 days the last time I checked.) The store WiFi didn't work to allow us to check the appointment times with Portsmouth and the staff member said she couldn't check for us (this seems like something EE stores should be able to do for customers if signal/WiFi is non-existent). I was told to go to the Fone Works next door and pay for my battery replacement (which is supposed to be free with EE for current Pixel 6a). The girl serving us, who was short with blond hair, heavy lipstick and glasses was just extremely unhelpful and seemed like she didn't want to work at all. Very disappointed because EE is usually a fairly pleasant brand to use in terms of customer service.
June 2025 by Nick Kelly
Bought a phone from EE last week and all was great until it started opening a google review page for what I thought was no good reason. Assumed i had checked or unchecked a box by mistake. Took the phone back in today and within 10 minutes they had uncovered my error. We had a good laugh about but they certainly saved my sanity today. Good work chaps.
May 2025 by Omotola Raheem
Customer service is top notch here and the manager, Mark, is fantastic.
January 2025 by Mark Elliott
Awful customer service today - the young lad in there today basically offered no recommendation, had no interest in our custom- he didn?t care if we took out a contract or not
January 2025 by Nick Wilkinson
I'm a customer of EE, but needed something a little different on this visit. Wanted to find out about World Wide roaming... Excellent product knowledge, great information, lovely service!!
January 2025 by Ian James
Good service and helpful staff
December 2024 by Annie Bunker
Disgusting behaviour- sat outside on the benches looking in EE to see 3 guys that work there ?helping? a guy with extra needs- aka they sat there and kept on laughing at him, dont know what they think is funny, but thats disgusting behaviour
November 2024 by Charlotte Kemp
Me and my mum came into the Fareham shop today and was greeted by Jordan. He was so friendly and was great with resolving our situation. The customer service that Jordan gave us was brilliant. Would like to say thankyou for putting are minds at ease. Will definitely be returning.
October 2024 by Tom Smith
Zero stars would be more appropriate. Faulty WiFi 5g hub returned having given up within a week of purchase. After plenty of resistance from staff a refund was finally agreed. We?ve since been charged 2 months of rental with no WiFi, multiple visits to the shop, plenty of false promises for phone calls and refunds?still no phone call, still no refund?. Impossible to cancel via customer service as they will only verify the account by sending a code to the sim card from the router (which was returned to store over a month ago) perfect! Manager mark and his sidekick Jordan would be better suited signing on and staying home. Terrible service all round!
August 2024 by Mol R
The store is very well laid out, but the customer service of the young lady working there was terrible. My mum had seen a deal online this morning and wanted to discuss it with someone in the store, she said the deal isn't active anymore even though we had it up on her phone.
She was bringing up deals with chrome books included even though my mum wanted the earbuds. My mum just needed some guidance but was told just to 'go get it online then'
She was very unhelpful and we felt as if we was bothering her.
July 2024 by Anthony Knight
great service and uprated to new phone
May 2024 by Taylor ward
Terrible customer service. Lazy manager who just want to direct his staff to continue what they where doing rather than assisting with waiting customers. EE family customer?s who will not use this store again.
December 2023 by Skipper HINTON
Once I explained what I needed the service was friendly, fast and knowledgeable. Best phone shop visit for a long time. Thanks.
