December 2023 by Skipper HINTON
Once I explained what I needed the service was friendly, fast and knowledgeable. Best phone shop visit for a long time. Thanks.
November 2023 by Paul Loftus
ABSOLUTELY BRILLIANT CANNOT RECOMMEND THEM HIGHLY ENOUGH VERY KNOWLEDGEABLE AND FRIENDLY STAFF GREAT BUSINESS
October 2023 by Dickie West
Excellent service. Thanks.
August 2023 by MURUGAN S MES
I recently visited this EE store to discuss canceling my contract due to poor coverage in my area. Unfortunately, my visit did not go as smoothly as I had hoped. Despite the contract stating that cancellations within 14 days can be made at any EE store, I was told otherwise by the staff. Additionally, there seemed to be confusion about the cancellation process, and I was given conflicting information about the required paperwork.The situation was further complicated when it turned out that the person I thought was the manager was, in fact, the only staff member I interacted with. It would have been helpful if this information was clarified from the start. This experience left my heavily pregnant wife and I feeling frustrated and helpless.I believe that there's room for improvement in terms of staff training and communication at this store. Long-term customers like us deserve better assistance and accurate information. It's unfortunate that this experience has left us with a negative perception of the brand. I hope that future customers will have a smoother experience with more knowledgeable and transparent store employees.
August 2023 by jasmine prasanth
Went along with my daughter who is 6 months pregnant and her husband to cancel a contract because of no EE network coverage in our area on the 3rd day after renewing the contract. It was hard to see her come out of the store in tears after waiting for several hours. It was traumatizing since I have never seen her look so helpless.
August 2023 by candice ayling
The manager man with glasses was really helpful even though he was really busy and had new staff. Everyone was friendly I am really happy with my upgrade would highly recommend.
August 2023 by Chris Blake
I had to renew a few contracts to sort and Lena in the Fareham branch was absolutely amazing. Really informative and noting was too much.
August 2023 by Cheryl Garrett-Jenkins
Nice staff and good service. Glad shop is still staffed and not all online.
August 2023 by Steve Holmes
Great people. Knowledge of e-sims could be better.
August 2023 by Stuart Tennent
"They" want you to support local shops and not use the internet but when the customer service in this EE outlet is so slow and there're no prices to be seen on display it gives you time to "browse" and check out the competition discovering that buying nextdoor or on line is cheaper.Lost this customer to Tesco.
August 2023 by Ann Marshall
Had good seervice & friendly staff unfortunatly they couldn't solve my issie woth my phone !
June 2023 by Tegan Upton
Terrible service for a Friday lunchtime. Asked to wait 20 minutes which wasn't a problem... until it became clear that the staff were far more interested in talking about bubble baths, trying to upsell and training staff during a busy lunchtime, than actually helping other customers who were waiting. Wasted 40 minutes for something that could have taken 5 minutes had they asked me. Walked out in the end.
June 2023 by Paul Wing
Staff are friendly and helpful, it's not their fault the firm is rubbish.imo
April 2023 by Nathan Morris
I was helped today by a blonde lady but I didn't get her name.Super transparent and gave really helpful advice.She addressed my concern and took a look at the problem I was experiencing with my device.She gave fantastic advice and was really pleasant to chat with.
February 2023 by Sally Pantridge
Called briefly & most mobile phones are contract only & cannot be bought outright.
