July 2023 by Google user
Avoid. Tried selling a xbox, and all they did was try to not offer you money for it. First time knocked £40 off for a controller that had drift, but didn't. Taken back again and despite the only person who's touched the xbox was them, now it's mysteriously broken.\\n\\nWaste of time speaking to customer services who insist that though both testers who say fundamentally different thinks, that both of them are right. Such a fraudulent company and practice.
April 2023 by Chloe Mae
Honestly the worst CEX I have ever been to. The reason I use this store is due to it being my local however I have had so many issues that I no longer want to go there!!The attitude of the employees is beyond poor, from serving me and watching them handle others property. My partner has been refused to trade In multiple items and yet I have returned the next day with the same item and they have taken it with no issues. Multiple members of staff have been rude to both me and my partner while in the store. I have also noticed very rude communication to other customers. Ontop of all this they falsly advertised a phone sold to my partner and refused to sort the issue. This happened moments before I saw the same employee drop a phone from should height who then still tried to sell it as if nothing happened and then made a rude comment about the customers response.
March 2023 by D Dixon
Over priced and a lot of times I found their prices actually higher then it cost to buy the item new..You would be a wise person to sell privately rather then sell to this franchise..They openly offer you less then half the value, but then sell it for the full value. This is taking advantage of people.
February 2023 by Daniel Steward
Took a brand new Fitbit versa 4 unopened to the Fareham store to trade in and was agreed to receive a payment of £87. It's now been 10 days since I handed in this watch and haven't received any payment at all! I've spoken to their head office and all I've had back is that they are happy to give me a £65 in-store credit which was not agreed or what I signed for! I'm far from happy with the service I've received from this store and will not be going there again.
October 2022 by Ralph Purves
Poor service when my Xbox developed a fault during they?re warranty period. Refused to exchange and were very unhelpful. In the end was sorted by the Gosport branch but unbelievably they would not exchange at the value paid, only what they now sell it for meaning I had to pay more for the same item as a faulty exchange ! The Xbox is not the only used hardware I have bought at CeX which rapidly developed a fault. This is a CeX policy which is very anti consumer. Will not buy any used hardware with CeX again or recommend them.
October 2022 by Sian Wood
I love this place. I always look there first if I'm buying technology. I recently started paddle boarding and couldn't bear the idea of a £500 Go Pro dropping in the drink so I bought a cheaper Campark for £130. Rubbish. Sent back for refund and bought a Go Pro 5 for £150 which is so much better. Came with kit as shown and a 2 year guarantee.
July 2022 by Mike Little
Disappointing, rude staff, little or no training, very unprofessional to say the least
June 2022 by Connor Harcourt
The staff are absolutely amazing and they are so funny yet professional
May 2022 by Stephen Goddard
Checked online price and drop for my IPhone 11, took to Fareham Branch I would say it was in excellent condition 96% Battery no marks or scratches . They had it for two days to test it!! Phoned me to say it was a C grade had marks etc ??Do not use the price they quote you are never going to get, avoid at all costs very poor indeed.Response as I would expect you contact me as a customer that is the least you can do!!You have not answered any of my queries.
May 2022 by Amanda Bonnick
Would give them a minus stars if I could. Rob you with substandard goods and refuse to take any liability. Manager is sadly lacking any customer service skills . But happy to Rob a teenage boy that's autistic of £135 ...... DO NOT BUY from this shop . Avoid avoid avoid.
February 2022 by Paul Flambom
Two year warranties, friendly staff, and a constantly changing stock of whats in.It's all second hand, and has different grades of cosmetics, really good because you can see what you get and the warranty let's you return it if its not right
December 2021 by lisa sales
This place used to be so helpful. New staff I think who are not as tech savvy and not much customer service. Sold me a tablet(without a box as 2nd hand) and put it in a brown paper bag! I had to explain why they would need to put some bubble wrap or something round it. So they reluctantly did, then handed it me back minus the bag. I asked for a bag and you'd think of asked for their right arm.
December 2021 by Ashley Bishop
Alot of choice when it comes to 2nd hand goods. Clean, staff were polite and friendly. Some of the pricing was completely off but for the most part fair.
August 2021 by Ben Journiee
Very expensive for second hand goods and what they pay you for your goods . And then they have the nerve to put prises up for stock they had in storage all through lockdown . For instance You can buy a xbox one controller brand new in box for the same price cex wants for a second hand controller . Come on cex this is getting silly .
August 2021 by Jack L
Some pretty crazy prices on items but usually good value for money on their games. I'd stay away from the consoles and buy online from marketplaces or somewhere else that doesn't charge double what you just sold it to them for.
