October 2024 by Lewis Langford
Honestly wouldn't bother. Even if you're with Santander probably look for a better bank.
I see why people switch away from high Street banks when they've closed most of the branches and the ones that are open just seem to have no time for you.
Booked an appointment to talk about finances and got a 2 week wait. Fine, they're busy I get that, because they've closed half their branches so of course they're going to be busier.
Couldn't do anything in that appointment because their system wouldn't let them do what we needed, not ideal. Rebooked for 2 weeks after.
Arrive to be told the appointment time I was told wasn't the one that was booked, so I've missed my appointment and I should have got a call to confirm the appointment and time. (Of course I didn't)
Now they want to rebook for 4 weeks time.
So 8 weeks+ waiting and I'm not even confident they'll do anything anyway.
September 2024 by Luca Gasparro
I wanted to change my name on my bank and the lady who served me was very rude about it, I had my driver's license for ID which I may say is valid however she insisted I needed a deed poll in a rude tone. It is okay to say no however, there was no need to be judgemental!
Don't come here if you're changing your name for whatever reason and want good reception. Not very friendly.
September 2024 by Adrian Kelly
They're very good and helpful.
March 2024 by anne oiakden
Very helpful and was able to do what I asked for
July 2023 by Ryan (proodst03)
Lovely people, very helpful
July 2023 by Yousif Sami
As someone says before, Very rude, unhelpful and arrogant; needs a course in customer service basics, obviously not received one, couldn?t even manage a good Morning, Awful attitude.
June 2023 by Ryan Porter (proodst03)
Lovely people, very helpful
June 2023 by Del The ultimate male
Extremely slow service ?
May 2023 by Del Pallot
Extremely slow service ?
March 2023 by David Henstock
When in today to transfer our isas because they offer a better rate, stood right by the counter where an employee could see us and was completely ignored for about 4 minutes. So walked away. Absolutely appalling.
October 2022 by Tim Gulliver
closed before 3pm when I came in today, and neither of the ATMs outside could read a cheque. Woman who worked there said she'd "take a look at the ATM" and then locked the doors and never came back. Waste of time and parking.
August 2022 by Victoria Anderson
This quaint branch is in Shaftesbury.Like a Hobbit bank.. the the cash machine in the wall is about a foot of the sidewalk, best little bank ever.
February 2022 by Emma Barrett
Very rude cashier, unhelpful and arrogant; needs a course in customer service basics, obviously not received one, couldn?t even manage a good Morning, let alone successfully deal with my banking. Awful attitude
February 2022 by Gurvinder Singh
Best service from a guy I think his name was Mike. Took the time and effort to process what I wanted. Recently this kind of service is more and more rare. Thank you
August 2021 by Dominique Michael
Rude staff, say one thing on the phone and another when you go in
