September 2023 by Josephine Phillips
Short haired girl with glasses working tnt was so rude litrally started bagging Mt goods then through bag at me to do the rest . Litrally so rude clearly taking it out on the customers because she hates being there.
September 2023 by Harvey Cocks
A lovely little one stop shop that supply's all sorts of goodies, staff are friendly and its really helpful that they have a post office!
January 2023 by Victoria Williams
Just called in to get a coffee.Staff are extremely rude and thier customer service is zero.There was a lovely lady called Lisa who worked the morning shift but she has has gone onto better things I hear.The guy in there this morning is a wet blanket with not any idea how to serve a paying customer.If they were my staff I would give them training on how to treat the customer then if that failed they would be looking for another job.Awful service.
October 2022 by AKK
I haven't been to many One-Stops but I've been to this one quite a few times (more to go to the post office than anything else) and it's disappointing on several fronts, for instance it's very expensive, the product range is very limited and basic and the staff at the checkout don't even ask if you'd like a receipt - it's almost as if they don't want to give you one so that you can't return the rubbish product they've just sold you. Fortunately there are 2 other shops nearby so I always tend to go there instead.
January 2022 by Tera Bytes
i use one stop on a regular basis, all the staff have always been friendly, not so often i have to pop in after 7 pm and the staff member called "Gwyneth" is so miserable. there's no welcome she just stands there, i witnessed a guy buying a scratch card one evening and he asked for a particular card, the lady handed over the wrong one and then argued that it was the one he asked for, rude, embarrassing , humiliating, derogatory unhelpful staff member ever, don't go when this lady is on ....if i had her as an employee and witnessed her style of work i would fire her....
July 2021 by Anim 56
First time using this store and it will certainly be my last time to. Absolutely disgusting the way I was treated! The staff seemed to acknowledge everyone else in the store apart from me, don?t know if it?s because I have a few facial piercings and face tattoos. I?m used to people looking out of curiosity but the way the staff at this place looked at me was appalling. I went to the shop during the evening and was served by a lady in her 50s/60s with blonde shoulder length hair. As soon as I walked in she looked at me with contempt I said hello, I was ignored. However someone else entered not long after and she promptly smiled and made conversation. Upon paying she again did not acknowledge me, scanned my food, I asked if I can pay by card, no reply, she continued to speak to her co worker, I paid by card, did not ask if I wanted a bag when clearly I needed one, I smiled and said thank you, the entire time she ignored me. Will never be using this place again. Never felt so uncomfortable.
June 2021 by NinaA-50
First time using this store and it will certainly be my last time to. Absolutely disgusting the way I was treated! The staff seemed to acknowledge everyone else in the store apart from me, don?t know if it?s because I have a few facial piercings and face tattoos. I?m used to people looking out of curiosity but the way the staff at this place looked at me was appalling. I went to the shop during the evening and was served by a lady in her 50s/60s with blonde shoulder length hair. As soon as I walked she looked at me with contempt I said hello, I was ignored. However someone else entered not long after and she promptly smiled and made conversation. Upon paying she again did not acknowledge me, scanned my food, I asked if I can pay by card, no reply, she continued to speak to her co worker, I paid by card, did not ask if I wanted a bag when clearly I needed one, I smiled and said thank you, the entire time she ignored me. Will never be using this place again. Never felt so uncomfortable.
June 2021 by Dan Dare
Since finding the local one stop I have become somewhat of a frequent shopper. Staff are always friendly and helpful, and they stock a variety of good quality produce.My first visit brought me to the store in search of the post office for to send something through the royal mail on behalf of a friend.On this same occasion, I found one stop's very reasonably priced lunch meal deal, and simply couldn't resist.I have since returned a number of times, and found the store to be kept very clean and very well stocked.This truly does offer a one stop shopping experience for most any small run, from snacks, to ready meals to ingredients to cook from scratch.Well worth a visit if you're in Fair Oak visiting.
June 2021 by Tera Byte
i use one stop on a regular basis, all the staff have always been friendly, not so often i have to pop in after 7 pm and the staff member called "Gwyneth" is so miserable. there's no welcome she just stands there, i witnessed a guy buying a scratch card one evening and he asked for a particular card, the lady handed over the wrong one and then argued that it was the one he asked for, rude, embarrassing , humiliating, derogatory unhelpful staff member ever, don't go when this lady is on ....if i had her as an employee and witnessed her style of work i would fire her....
December 2020 by B G C
Brilliant local store with a good range of choice. Welcoming & friendly staff. Open fairly late so good for any last minute items. Reasonable prices.
December 2020 by Alan Lowdell
Checked post office opening hours before leaving the house, post office.co.uk, confirmed post office open until 10 pm. (With a list of activities you can complete) Arrived 4.15 pm , another customer ahead of me being served, staff member tells me closed at 4pm but continues to serve her friend / acquaintance , as they were having a personal conversation. Other customer then says ok and offered not to be served, staff says no it?s ok I will take that. Serves the other customer, tells me the post office is closed and as per website, so I am also called a liar indirectly, (I still have the screen shot!) , walks away. No service. Disgraceful, and if I could have seen a name badge I would have no hesitation in naming. Very poor service. Won?t be going back.
December 2020 by Chris S
Rude and overly officious staff, won?t be returning to shop here. Very disappointed with the attitude of the staff.
November 2020 by JoanneT-2103
Lovely friendly staff, post office ladies are always welcoming and very efficient even though they are extremely busy.
September 2020 by Josh Wrigglesworth
Don't trust them to use the post office at the times they advertise. They don't always have "trained" people on and won't be remotely friendly about it. Really disappointing!
June 2019 by Amy Wright
Glynie is the rudest most miserable member of staff I have ever met. A course on people skills wouldn't go a miss!
