November 2023 by Martin Le Huquet
Great service from Suzanne today - will be back ?
October 2023 by John Bothwell
Went in with my Fiance new ring as was damaged on our cruise and a lovely lady named Adrianne ask me if she can help and I explained about the ring being damaged she's goes inside her office saying she'll try her hardest to fix it and she could see I was devastated and 5 mins later Andrenna came back with a near 100% fixed ringand I filled up with relief emotion.Please if you have any damaged jewlery please use these fantastic freindly professional people.So so happy now.A very big thanks from me and Terina for your fix and help.100% professional staff.Regards John and Terina
August 2023 by george cheetham
Recently took my Tag Heuer watch to the Eastleigh branch as it had stopped ticking. Not too sure what was wrong with the watch, we sent it off for a service which I was told would cost me £250. Ouch. The bit that holds the watch together had also come loose and was flapping about when I moved my watch. A few days pass and i get a call to tell me that a liquid within the watch had leaked all over the mechanism forcing the watch to completely stop ticking and it needed fully fixing plus the bit which is flapping about which would cost me £800 as the watch was done for and would need a whole new flappy bit ordered in. I initially agreed but then called to tell them not to worry and instead collected the watch and took it to another jewellers in Eastleigh where I told them I wasn?t too sure what was wrong with it and they sent it off to be looked at. Couple days pass and they tell me it?s ready to collect and was just that the battery had stopped ticking. The flappy bit and the battery together cost me £60 to fix. Whereas Ernest Jones told me that it would cost me £800 so someone blatantly lied to me. Won?t be returning having used them quite a bit in the past as I have lost that trust now.
June 2023 by Ryan Porter (proodst03)
Lovely informative staff
September 2022 by john stemp
On Recent visits I have been dealing with the lovely Haley who has surpass my expectations. Great customer service and beyond helpful.Probably wouldn't quite so enthusiastic on returning if it was for the experience she gives.
August 2021 by Christine Diddams
Called in for repair and to purchase gold chain and bangle lovely friendly welcome from sales lady hayley. She got my repair and checked it over and showed me it for my inspection which was perfect .she was helpful when choosing my chain and gave advice.she also showed me bracelet which I tried on. As always the bueatiful jewelry is so well made and worth the money paid was very happy with my purchases and sales lady .i was made to feel as though I was very important will always use this shop
August 2021 by LilliSnaog
Went today to buy a new watch. I was greeted and assisted by Tom, who was very helpful and friendly. We walked out happy!
July 2021 by Marion Bradley
Adrianne and Lucy were amazing, they are professional, friendly and very helpful.
July 2021 by Uthred Ragnarson
Very helpful and knowledgeable staff (lynn) got exactly what I wanted, very happy.
July 2021 by michael hampton
Nice jewellery. Good prices. Great selection of watches etc. Nice polite staff
November 2020 by Andrew Denton
Nice selection of jewellery and the sale prices are pretty good. They were more than happy to resize the ring I bought free of charge.
May 2019 by Andy j Dale
Great range of jewellery at good prices
April 2019 by Rodger Cruz
Nice and kind staff..
March 2019 by Ann Meredith
Didn't feel the staff were knowledgeable about the products and a long wait to be served. Had wonderful service in an independent jewellers in Romsey instead. Lots of choice in Ernest Jones if you are after regular high street jewellery and staff were friendly.
January 2019 by Paul Tinkler
Attentive staff and professional also went out of their way to serve us when we paid deposit for our rings.
