December 2023 by Richard M
Great hot chocolate. Relaxed atmosphere despite being busy in the run up to Christmas.
December 2023 by Rachbb J
Nice coffee shopBusy on the day I visited with not many tables! As someone who goes in on there own i can't reserve like when your with someone so little frustrating.Like Nero coffeeIt was Saturday afternoon and not many cakes left but plenty of other choices sandwichs or wrap.
December 2023 by Daniel Haynes-De Vita
The male server and a server called Izzie were very friendly. Great service. Really nice white hot
December 2023 by Andrew ?Bear? Jones
Never went and wouldn't unless I really had the urge to pay alot of money for a cup of coffee.
December 2023 by Dave
Efficient staff. Great drinks. Please continue ?
October 2023 by Mae
As I catch up on reviews, I find myself reminiscing about my frequent visits to Caffè Nero in Eastleigh, a place my sister and I used to visit religiously?many times a week for months.Sadly, some time ago, we noticed a decline in drink quality, particularly with the coffee. It seemed to be burnt more often than not, resulting in an overwhelming bitterness. While coffee naturally carries a hint of bitterness, there's a stark difference between the norm and the unfortunate taste of burnt coffee. Given the price of a coffee at a café compared to what you can make at home, one would expect a higher standard of quality, not a drink that needs to be masked with sweet syrups just to be palatable.The tipping point came when, on a fateful day, I ordered my usual drink only to find that, in addition to the recurrent burnt taste, the member of staff had evidently added less syrup than usual. This alteration further diminished the taste I had grown accustomed to. When I pointed out the difference, I was informed that I would need to pay extra for "more syrup". It was a simple request?to have the same amount I always had, for the same price I'd always paid. This encounter left me disheartened, feeling that the customer service did not match the standards I once valued.That day, I made the decision that I couldn't continue in this pattern?dealing with poor coffee standards, prices that didn't align with the quality, and on top of it, customer service that demanded more money for maintaining the same standard. I opted for a coffee pod machine and my preferred syrup, allowing me to indulge in good, reasonably priced coffee at my convenience. While I miss the social aspect of the café, the consistent quality and cost-effectiveness of homemade coffee have won me over.
August 2023 by Joe Cooper
Always friendly staff, great coffee. Can get busy but always able to find a table.
August 2023 by Brian Tate
Sometimes brilliant coffee but today very poor quality bitter and poorly presented
August 2023 by David Duran
Visited around 1pm on a Tuesday...very quiet, immediate and speedy service with a smile. Thank
June 2023 by Alfred Green
Always enjoy cafe Nero, quality coffee comfortable surroundings pleasant staff.
June 2023 by Matthew Brierley
Nice coffee in a nice environment.Sadly some of the chair cushions have seen better days.
May 2023 by David Giles
My first visit to a Caffè Nero. Very pleasant staff, good service and excellent coffee. Returned later in the day and had coffee and cake. This again was excellent in all respects. This time it was more busy and I noticed that a lot of the customers were regulars. Which was very pleasing to see I will visit again.
May 2023 by Richard Webber
My local branch of Nero is fine, but any chance of creating a non-smoking outside area?
April 2023 by Carol Mckerr
Yummy cinnamon swirls and great coffee
April 2023 by Judith Sales
Felt sorry as one member of staff doing everything, she was nice though. Coffee not hot but didn't want to say. Tables not cleaned, mess everywhere, didn't enjoy.
