February 2024 by Barbara Bourne
I have been use Cowplain Pharmacy for good few years . All your staff is very professional and nice. The last few month I have a pleasure to be serve by Neelam .... such a anice service she is kind , professional , nothing is too much for her and always serve with the smile. Neelam is very good addition to the tea.
January 2024 by Julie Fuge
Please don?t say you?re open 24 hours a day when you?re not! Driven from Lee?on-Solent to get a prescription at 11pm feeling very ill
December 2023 by Dan Smith
Ive been using Cowplain Pharmacy for years, the staff are always friendly especially Neelam shes fantastic, nothing is ever a problem. Thanks Neelam
December 2023 by Jonathan Spencer
Having used the pharmacy more than usual due to illness, Neelam has been a breath of fresh air , exceptionally helpful always with a lovely smile, keep up the great work :)
December 2023 by Leanne Wells
Turned up at 10pm in need of anti-biotics after a day in A & E. all the lights off and buzzer doesn?t work! Should have read the reviews first as deffo not a 24hr pharmacy!
December 2023 by Ramesh Nayak
Great service especially from Neelam. She provides helpful information regarding non prescription products. Always smiling
October 2023 by Megan Barker
Edit: If you are sent here by 111, please request another midnight pharmacy to ensure you can get your medication. Ended up in A&E at 3am as my symptoms progressed further. Would not have happened if I could have got my antibiotics at 10pm.Not a 24 hour pharmacy. Was sent here by NHS 111 for urgent antibiotics, listed as 24 hours online and on their system. Turned up and lights off, no one there. Now stuck waiting until morning with the possibility of going to A&E if symptoms continue to get worse as all other pharmacys are closed. If they had correctly listed their hours I could have gone to another midnight pharmacy instead of putting extra pressure on the NHS.
October 2023 by Lynne Higgins
Wrong medication given to my mother, the label was right but wrong medication. When I took it back to cowplain pharmacy it was quickly amended, but having worked in pharmacy for twenty odd years I know mistakes are made but there are practices in place when this happens. The item must be recorded and kept , an incident report is filled out noting the dispenser and the pharmacist that dispensed the item. Today the gentleman in charge just took the label off and put it on the right box , so now they have no evidence to show the pharmacist or dispenser or the information to right it up . When I inquired about the dispenser qualifications the manager seemed to have no idea and no idea how to deal with mistakes . I am not sure it is wise to have a manager in branch with less than a year of pharmacy training even if he is the owners cousin
October 2023 by Charley Jane
Lovely lady really helped me when i was in a very urgent situation with a prescription. Highly recommend ! :)
October 2023 by Tracey Cole
They are advertising a service they are not offering. They are not open the times that is clearly stated on their door and search engines on the internet. Went down on a Wednesday, around 8.30pm and they were closed.
August 2023 by Diane Rawding
Website and notice on door claim to be open 24 hours Tuesday & Wednesday. However they are CLOSED
August 2023 by HITESH PATEL
This is not a 24 hours pharmacy as claimed on the website. It was found closed on Tuesday 8th August. We were unable to get emergency prescription sent to this pharmacy by 111 and paramedic services. An 85 year old, very frail patient with dementia has to suffer agonisingly until the pharmacy is open for business We hope they correct the information on their website as soon as possible.
July 2023 by jackie villamor
Have stopped sending text to say repeat prescriptionTelling people don't have item suggesting alternative and then they don't have itTelling you that you have already picked up prescription wh
July 2023 by Sonia Rigby
Good service. New staff getting used to process. Always pleasant
June 2023 by Chris Lee
I have had two experiences of cowplain pharmacy. One with a lady pharmacist who was hugely helpful and I would rate 5 stars. I have just had an experience where I was overcharged for a private prescription by 100% but I had no choice because I needed the drugs. I wont use the surgery again for private prescriptions.
