December 2023 by Kelly Louise marshall
Had to have my ring sent away to be made bigger I got itBack a week earlier than scheduled pick up I?d like tothank all the Staff at Basingstoke warren James for theExcellent customer service you gave us thankyou
November 2023 by Big ears Cheers
Very helpful store assistant. I was buying for my teenage granddaughter ,I asked the store manager if I could return the jewellery if she didn't like it and was promptly told I could only exchange and keep the receipt! I didn't like the fact that I would have to pay £3.50 for a box and small bag !!??Not the best experience.
September 2023 by Ju Rob311
Brought two rings in February now but stripping off the gold COLOUR, took them back today only to be told that what general happened to the rings. The ring was on sale and wasn't displayed has gold plated. Very rude sale representative just said take it up with customer's service if I have a problem. WASTE OF MY MONEY STAY CLEAR FROM THIS STORE RIP OFF!
August 2023 by Anuradha Nalluri
Not even ready to give atleast one star but no option. They will not do refund or not ready to take item back. Worst customer service. They were shouting on customers. We never used the item and it's just one day but she told there are scratches on ring, we will not take it back. Not even used as it's just one day. Never recommend and never go to this worst jewelry shop.
February 2023 by Google user
I visited this shop recently I was looking for some earrings. The two women behind the counter were talking to each other non stop. They did not acknowledge me at all I may as well have been invisible. I wasn't asked if I needed help with anything. I felt very uncomfortable and left. I was going to purchase some earrings from this shop. I decided to leave instead. I will not come to this shop again. Very disappointed.
January 2023 by Lisa Farrant
I visited this shop recently I was looking for some earrings. The two women behind the counter were talking to each other non stop. They did not acknowledge me at all I may as well have been invisible. I wasn't asked if I needed help with anything. I felt very uncomfortable and left. I was going to purchase some earrings from this shop. I decided to leave instead. I will not come to this shop again. Very disappointed.
November 2022 by Lily Oyibo
Clean and inviting. Staff seem nice and attentive.
November 2022 by Nigel Gainford
Got some nice bits at fair price
October 2022 by unchangeable alex
Ridiculous returns policy.\\nI tried to return a necklace, untouched still in box, original receipt etc.\\nThey do not do refunds, only credit note.\\nYou cannot use the credit note in any other store.\\nYou cannot use the credit note on line.\\nYou cannot use it to order in things from other stores.\\nEventually I found something I wanted to exchange. The assistant said it would take up to 6 weeks to get it in my correct ring size.
March 2022 by dean wilson
Very friendly staff! Very helpful!!
February 2022 by Sophie Rosier
Went in to see if they could fix a bracelet and they said they don?t normally fix jewellery and my Nan had bought me it for my 18th birthday so I really was worried I wouldn?t get it fixed. Instead they gave me a new one which was so lovely. The staff are always amazing !! :)
January 2022 by Joel Jay Peros
I was at the store with my wife to buy a necklace, and my daughter was happily playing with the displayed ballon with the sign that que starts here. When suddenly one of the rude staff came and grab the string of the balloon saying to leave the balloon alone!?I found it very rude, so we just walk out. My daughter is just a kid who loves ballon she could have told us nicely instead of grabbing it.
July 2020 by Katsam Sanders
I absolutely LOVE Warren James jewellery! This shop in Basingstoke is 10 out of 10 for customer service. Highly recommended ??
April 2020 by Helen Bates
Good value but if you buy a ring make sure it fits as after sales care is not good. They charge for alterations and take two months, where other stores do this free if you bought from them. I paid my local store and they did it in one week..