December 2023 by Google user
Visited their Basingstoke store today. Claire?s expertise in guiding me through the selection of painting supplies was impressive. Her knowledge, patience, and kindness made the process enjoyable, ensuring I found the best and most affordable options. Highly recommended!
October 2023 by MackemLad
Shopped in store last week, greeted by two friendly ladies. All items were in stock, shop was busy but queue cleared quickly.Great quality products and reasonable prices.
October 2023 by Cousin Benson
Terrible, ignorant and incompetent worker behind the counter today. He didn't know his product range, took 5 minutes browsing the catalogue to finally sell me the incorrect product and didn't care to listen to my instructions. Wasted time, money and enery in this shop.
October 2023 by Adrian Suciu
I have placed an order in store on Monday for a next day collection and paid £179. Next day I went to collect the item and they told me is out of stock and they have to give me a refund. The person who served me told me to introduce the card to get my refund of £179. Thursday, I have checked my account and seen that £179 was taken out of my account (instead of refunding me the money, I paid again for a product that I never received). I went to the store and the manager in charge said ?I can only apologise? after staying another 20 minutes to get my money back. Now I need to wait 3-5 working days to get money back. Luckily I had checked my account if not they would have gotten away with £358 from my account. Disgusting service, will not visit again.
October 2023 by Alan 331
This is a great shop to get your Goods ,David is very knowledgeable and experienced in finding parts of you if you cant get them they'll direct you to somebody who can Paul is a very nice was kind enough to remind me of a regulation.Fantastic service lovely place to shop very polite staff great service.Alan
October 2023 by Roman Read
Excellent service, great product knowledge and very friendly. Some good offers on power tools. Competitive prices
October 2023 by Steve Cunningham
Generally good priced items. Have had issues with online order and collection. Website search is very poor!
October 2023 by David Statham
First -class service, friendly and helpful staff, always ready to sort out any delivery problems from the warehouse or suppliers. Can't fault them!
August 2023 by Ohhaveaword
Great choice of products, reasonable prices. Good customer service & great product knowledge
August 2023 by Oddjobberjoe
Fuss free service, paper catalogues, plenty of parking. Was helped by a friendly lady, when we discovered my. Item wasn't in stock for collection or delivery she then ran through a few local branches that had my item, even offered to phone a branch to reserve it. Although I didn't leave with what I went in for I left with a great multi charging lead(didn't know I needed it but hey ho) picked up my product later that day from one of the branches I was told.Such good service
July 2023 by Damien Tancock
Always a pleasure with very helpful staff and a very quick turnaround
July 2023 by gemma rawlings
Had an excellent experience today, had no idea about which size screws and wall plugs needed to be used and drill bits etc. Along with garden nails for tarpaulin. Brandon, Nathan and Greg from Basingstoke Toolstation are an extremely professional, knowledgeable, and friendly bunch! A credit to Toolstation. Thank you for all your help today. No doubt I will be back for more advice and information in the future!
June 2023 by Chris91062001
Claire is great! Fantastic service as always, I even stole a haribo! ??
June 2023 by Vineet Abraham
They have everything, and on top of that, the staff are knowledgable and helpful
June 2023 by Si Smith
Friendly helpful staff,great product knowledge
