March 2024 by Roberto Putzolu
I wouldn't really ever bother to review a petrol station but I hope this message will help the owners to take corrective action.I placed an order via deliveroo after 12am. The order was pending processing for ages so I decided to call them up to make sure the order was received correctly and was being processed according.The was apparently correctly received but apparently they don't process any orders after 12am. Still open for business on uber eats receiving order and not approving them so basically customers hoping to get a late expensive delivery, get absolutely nothing cause the clock runs out and nothing.When I requested why they are still open accepting orders then I was told to watch my language - I only challenged the fact that they should close online delivery business. Then the oldish indian/Pakistani man hang up on me in anger.Wow I now been left with no delivery and no other option to order from anywhere else cause its too late.I cannot immagine how many people have experienced the same treatment.Never mind the defensive attitude and bad manners but I hope next time you go dine out , the waiter takes the order from you and after ages waiting you get told the chef left for the day.Same concept - not nice especially late at night
October 2023 by Naveed Shahzad
Very disappointed ?around £100 fuel we put in over car after that ,My son want to use toilet and staff sayd toilet is out off order and the lady on the till was in very angry mood
October 2022 by John Roberts
Good service station
August 2022 by Niraj Gurung
hot food was fresh and tasty, guy on till was friendly. can't complain.
July 2022 by Google user
Horrible experience. I called him around midnight from Newbury asked if they sell lpg. He told me yes. I said, are ypu sure as I am 40 min far. He said yes, come, we are open. I arrived there 1:20am, but no lpg pump available. He was on his own, I asked him from the window of the night till, I was the one who called you before, where is the pump with the lpg? He said ?Lpg? We don?t sell here Lpg??. Unfortunately this is annoying? Better if they don?t let such people work in the gas stations or customer service. Better do something else. My worst experience ever..!!!!!!!!!!!!! Im very nervous?. I lost my time and my sleep.
May 2022 by Lonely Rider
Horrible experience. I called him around midnight from Newbury asked if they sell lpg. He told me yes. I said, are ypu sure as I am 40 min far. He said yes, come, we are open. I arrived there 1:20am, but no lpg pump available. He was on his own, I asked him from the window of the night till, I was the one who called you before, where is the pump with the lpg? He said ?Lpg? We don?t sell here Lpg??. Unfortunately this is annoying? Better if they don?t let such people work in the gas stations or customer service. Better do something else. My worst experience ever..!!!!!!!!!!!!! Im very nervous?. I lost my time and my sleep.
September 2021 by Sam Johnson
As a regular here I have noticed standards can be quite poor. I've seen rats running around outside, overfilled bins, dirty toilet and rude staff. I have been made to feel it is my fault for issues with trying to redeem rewards too, is this how you reward loyalty? Staff have said to me "well phone customer services and complain if you are not happy". Hardly what you call a pleasant experience. I won't be rushing back here.
September 2021 by Enquiries UK
Staff are friendly. Service is swift. Fuel available.
January 2021 by Cole armitage
Grest garage even has a toilet ?
September 2020 by Ciara Schooling
Went there after work to buy a packet of cigarettes, left, got to the roundabout only to realise the packet was open and 8 were missing. Went back for the woman to have told me, I should have checked before I left, even though I was on the phone to my mother who I hadn?t spoken to in a while, yes I should have paid more attention but she works there, she should have checked. I work in a restaurant, where food can be to take away and if she had came there and ordered a burger to take away and I decided to eat half of it and she didn?t check before she left, she would have definitely rang up to complain or come back. I showed her my empty box which I had from my last cigarette I had at work and emptied my bag and she still tried to tell me she gave me a full box. Not happy with my experience there and definitely won?t be going back and definitely don?t recommend, absolutely fuming
January 2019 by Trev5
Jan 2019: One Questions Shell's management standards in this Basingstoke Petrol Station...?Though this Shell Garage may look all yellow & glitzy, sell good driving food, LPG and the fancy V-Power petrol. But the on-site jet wash brush head looked a bit "end of life" in November, but now two months later is absolutely bristle less - See enclosed picture...!!
January 2019 by Qmark78
Pay at the pump constantly out of order, and by constantly I mean every single visit, call me a cynic, but I think it's a ploy to get you in the shop to buy overpriced goods.
September 2018 by Mark Morrissey
Pay at the pump constantly out of order, and by constantly I mean every single visit, call me a cynic, but I think it's a ploy to get you in the shop to buy overpriced goods.
June 2018 by Chic_by_design
Fab job. Well done on service.
February 2018 by Coinneach Hurford
Good service always from the staff. The quality of the hot food is amazing. The deals are pretty decent. Prices are slightly high however it is a Garage so thatâ??s expected.
