October 2023 by Gilly Ambrose
(23/9/23)Two lovely ladies in the shop today. Very cheerful, helpful, and throughly pleasant. Definitely make you want to go back for more, thank you.
February 2023 by lokesh kothapalle
Went to store to return online bought airfryer.airfryer is too small for me that's why I thought to return but the manager who served me is simply arguing with me that he can't process my return because it's already used. I am telling him that I just tested it to see size but he didn't listen .I came all the way from reading to basingstoke .I am totallyDisappointed with the service
October 2022 by Sean C.
I came in to purchase a kettle, but needed some help. I noticed everyone was busy with other customers, so decided to open the box. As I was opening the box I was rudely shouted at by a scruffy staff member (bald and tattoos) "dont open the box" I decided to leave the shop after that. Went elsewhere with better customer service.
May 2022 by Bahman Herati
It looks like aladdin's cave,you can find almost everything you want or a advice from their helpful team
November 2021 by Mel Butcher
Purchased a garden gnome . Staff were excellent and knowledgeable. Manager was very attentive to my needs .
November 2021 by fred
Friendly and helpful staff.
October 2021 by Rosemary Stanton
I was able to get the item I needed. The Staff were helpful and obliging.
August 2021 by Nick Wallis
Great shop sells brilliant products...Problem with floor space my wife had a lot of difficulty getting her mobility scooter around the shop.Stacks all over the place leaving little room for maneuvering. People with push chairs or prams would have the same problem.
July 2021 by Prudence Nxumalo
Great service from staff, I bought a moisture absorber it?s ? infective with the small bedroom it?s made such a huge difference. I highly recommend it.Thank you
July 2021 by N C
Thank you Stephen and your colleague for delivering exemplary customer service so helpful and very pleasant thanks
May 2021 by Nicola Savastano
The staff were very attentive and came over to ask if I needed any help - which I did. They then helped find what I needed and were very helpful.
May 2021 by Joe Weston
The staff member was very helpful and pleasant and took me straight to the item's l needed today the store was clean and covid safe and well stocked.
May 2021 by Melanie Butcher
Purchased a garden gnome . Staff were excellent and knowledgeable. Manager was very attentive to my needs .
April 2021 by Jess Clark
I went in to get an electric blanket which as it is starting to warm up was not out on the shlves. As i was looking around a lady approached me and asked if i was ok. I explained what i was looking for and she straight away started to help me. She looked on the till which said they didnt have one. I was gutted. But she offered to go upstairs and have a look! And luckily they had one! The lady in question has reddish hair and glasses.Honestly, something so simple has made my day and saved me the hassle of ordering one online.I just want to give a shout out to the staff in the bstoke store as they were all so lovrly and helpful and most people obly do reviews when they are moaning. So thank you for making my day and ensuring my bed is going to be warm and toasty tonight!!
August 2019 by Peter Moore
I regularly buy stuff from Robert Dyas at, Basingstoke including ke, toasters, water filter & cartridges, bin liners, Wok, lightbulbs & batteries etc. Recently made a couple of purchases including a cordless screwdrivers. Unfortunately it wasn't suitable as it wasn't powerful enough, so I returned it saying it "wasn't fit for purpose". The member of staff serving me turned to her colleague & sarcastically said "we get that one a lot". Although she reluctantly refunded my money, her comment left a bitter taste in my mouth. Clearly there is a need for customer service training. It won't stop me going there as I think they are good value for money, but another comment like that might convince me to take my business elsewhere.
