November 2023 by AC Business Services
Absolutely disgraceful bank. Worst customer service. I have been trying for over a year to get access to my accounts electronically and had zero success.
May 2023 by tee ade
Terrible and hostile Customer Service. Needed cash or transfer cash across counter for Son's birthday. Lady at reception was hostile.
October 2022 by Sandra Nowak-Martin
What a rubbish costumer service! just called three times, and after 1h disconnected each time!!! how can i contact NatWest??? anyone knows?
August 2022 by Mark Fowler
I actually like the bank ... Would have given 5 stars but dropped 2 because they virtue signal the pride flag ...
December 2021 by Dan Facey
Awful queue time makes me happy to wait lol
July 2021 by Ben I.
COVID beware...Not a reflection of staff friendliness, but no mask / shield on reception assistant / usher, whose direct contact brings customers in from the queue. 'Mask' exemptions don't include 'face shields' in the UK, why hasn't common sense kindly tasked the unprotected to duties out of prime customer contact or at least being a shield / screen? Surely it's all about care for each other, especially in public facing positions?
July 2021 by Vicky Nicholson
Very helpful and friendly staff and a really good bank but really do need to get an online app like other banks so people can pay cheques online without having to only go into town to use the machines to do so.
July 2021 by Paul kerr-greenfield
Im a business customer yet Im unable to pay money or cheques in on a Saturday because they only open mon-fri till 3, like most people i work past 3pm so can't make during the weekMetro bank can have my business they manage to stay open 7 days a week.
July 2020 by Jonathan J Ratcliff
Always very helpful staff. Effecient and effective.
July 2020 by David G
Queuing needs to be sorted.
April 2019 by Richard Gaunt
Nat west branches shut too early! They should stay open at least one night until 6pm.
July 2018 by mahmoud abubakr
It's really nice bank and good services and today I been there Gemma Taylor was really helpful and provide excellent service. Thanks for all
July 2018 by Lily Oyibo
Always queuing gets a bit tedious. However once served its usually pleasant and quick.
June 2018 by Mandy Williams
Always queuing gets a bit tedious. However once served its usually pleasant and quick.
September 2017 by Alexander Lacey
Useless bank that's opening hours don't help anyone who actually works for a living! When all the other banks in town are open till at least 3 on a Saturday, NatWest close at half 12!! And their atms outside the building don't have any paying in facility! What is the point! I have to take time off work just to pay in a cheque! I often wonder why I still bother putting up with such a useless bank!
