August 2025 by Dom Alpha
This bank should be shut down immediately. Don't wast your time going through this bank take all your money an run
February 2025 by Alex Hill
Staff were very helpful and friendly when I visited! bank was empty so managed to get everything sorted quickly and easily
November 2024 by Sam Watkins
Came in to change my address to receive a new card. Spoke to the manager of this branch who supposedly did make the change. We where stood together on hold for 10mins until this manager said that he will make a note and call them in the morning for me and get it sent out. This clearly wasn't done as two weeks later I'm finding out my new cards been sent to my old address!!! Now I'm being told I have to make the 20mile journey to branch again to with proof of ID. Do these people just think I have nothing better to be doing than having to travel to the bank after they are the ones that made the mistake.
August 2024 by Carole Archer
In my experience some staff are unprofessional, less than accurate, sexist, hypocritical and pedantic
August 2024 by Courtney Mott-Gotobed
I went there not too long ago to do a name change and deposit and heard an employee talking with a colleague about some customers with names they gave such as "demented Dave" or crazy woman. I respect some people can be weird towards staff but please if you must have sordid conversations, don't do it where we can hear you.
August 2024 by Teresa Trenchard
So I live in alton and alton doesn't have a natwest any more and so I have to travel to Basingstoke just to get a mini statement and to just check my bank. And I also had to wait 40 minutes just to get served. 0 out of 5
June 2024 by CantaPeke
Can someone call me!!!! I can?t connect to anyone. £50 note was stuck in one of the machines and I was told that I was going to get it transferred on Monday 13th first thing (this happened on Saturday 11th). I don?t live in Basingstoke and I cannot drive 2h for this? transaction ID is D1971, you have my details if you follow the ID!!
Call me asap!!
May 2024 by John Scrivens
Sorry Nat West I Bank with you and would give you 5 Stars this review is about your telephone contacting system which takes frustrating stupidity to a whole new level as always a pre-recorded message gives choices but all I was asking was to speak to someone and every time I said why I got the reply sorry I didn't understand that try saying ??.... all you've got to do is programe your answer system to understand " I want to talk to someone" and connect them, do that and you go back to 5 Stars just don't ask me to phone you.
November 2023 by AC Business Services
Absolutely disgraceful bank. Worst customer service. I have been trying for over a year to get access to my accounts electronically and had zero success.
May 2023 by tee ade
Terrible and hostile Customer Service. Needed cash or transfer cash across counter for Son's birthday. Lady at reception was hostile.
October 2022 by Sandra Nowak-Martin
What a rubbish costumer service! just called three times, and after 1h disconnected each time!!! how can i contact NatWest??? anyone knows?
August 2022 by Mark Fowler
I actually like the bank ... Would have given 5 stars but dropped 2 because they virtue signal the pride flag ...
December 2021 by Dan Facey
Awful queue time makes me happy to wait lol
July 2021 by Ben I.
COVID beware...Not a reflection of staff friendliness, but no mask / shield on reception assistant / usher, whose direct contact brings customers in from the queue. 'Mask' exemptions don't include 'face shields' in the UK, why hasn't common sense kindly tasked the unprotected to duties out of prime customer contact or at least being a shield / screen? Surely it's all about care for each other, especially in public facing positions?
July 2021 by Vicky Nicholson
Very helpful and friendly staff and a really good bank but really do need to get an online app like other banks so people can pay cheques online without having to only go into town to use the machines to do so.
