December 2024 by Dianne Mimu
Visited the shop in festival place,was served by Thierry,he was so respectful,kind and professional.Even though I kept trying different shoes, he was so polite the entire time until I found the kicks I wanted.
Highly recommend the shop and Thierry,thank you kid??
August 2024 by Demiana Mary
Big thanks and appreciation to Josh from JD Festival Place, Basingstoke! He went above and beyond being helpful while also giving the best vibes. Thanks Josh!
May 2024 by lokesh aldi
I visited the store last week. Awful experience. I asked a sales boy to get the other pair of shoes. He asked me if I want to pay by cash or card rudely before I even decide to buy the shoes. He suspected if I can afford it or not. It?s because I?m Asian origin ? His behaviour was purely racist. Not going to that store again. He is after all a sales boy working for minimum wages and his arrogance was as if he owns JD company.
December 2023 by Prafful Nagrare
Very poor customer service.
October 2023 by Edward Denham
Staff were really friendly and helpful
September 2023 by Ethan S
Went in to get a new set of Jordans, customer service from JJ was outstanding, top seller and was a really good experience overall ??
August 2023 by Hollie Toplass
Said it closes at 8pm on a Friday but when I went and really needed something it was shut at 19:00!!
July 2023 by Tuncay Comert
Fantastic price now ?
June 2023 by Neil Giles
Good store for clothes and shoes, big but well organized and quality products at reasonable prices !
May 2023 by Nancy M
Not enough staff to serve. Wanted to try a pair of shoes on. Kept looking around for someone but staff didn't seem to want to make eye contact. Ended up approaching someone directly (sorting through clothes right next to us) and they said that someone would be out. Waited around 10 minutes, got fed up... Not great organisation/management over staff taking interest in customers.
April 2023 by L Roberts
I phoned and had a pair of trainers put aside. They kept them for me. When phoning to enquire about products each person was very helpful. Namely, Peter, Joelle and Ben.The trainers were waiting for me to collect and great customer service in store too.
February 2023 by Rudi Lawless
Customer service was really good. I was not expecting that
September 2022 by Tom Scott
Need to work on the accuracy of their inventory. Different sizes on the tongues, labels and boxes of all the trainers I was looking to get today meaning they couldn't find the sizes I needed
July 2022 by Lauren Borthwick
I came in and was helped by Grace! she was super lovely and patient all staff were friendly xx
April 2022 by Lauren Borthdick
I came in and was helped by Grace! she was super lovely and patient all staff were friendly xx
