May 2023 by Emma Darch
We?ve spent nearly £20k on two holidays this year which are supposed to be once in a lifetime trips. We?ve spent the last two weeks trying to get them to sort out a catalog of errors. DOBs wrong, name wrong, I?m apparently sharing a room with my step son whilst my partner shares with his Daughter, our boarding time is different to our kids meaning they?re left on the dockside, cancelled drinks packages due to Hays error which means we?ve now lost money as it was booked on a special offer. Their service is shocking. The manager is a coward and hides with other customers selling holidays leaving a new starter to deal with all these issues. It?s been weeks and still not sorted. Completely spoiling what was supposed to be a magical trip we?ve been saving for for years. Spend your money with TUi or Jet2holidays. Don?t waste your time with this firm. They couldn?t care less.
May 2023 by Ian Rob
Friendly enough but the agent had little or no experience and couldn't even ask for help from within the office. A waste of time
February 2023 by Kirsty Saunders
Informative, friendly and very officiant
November 2022 by Suzanne Millward
Amazing and friendly staff, will be back to book the next holiday very soon!!!
November 2022 by Robert Mann
Fantastic service. Nothing too much trouble. Easily contactable.
November 2022 by Ashley Bessant
Best travel agent in Basingstoke!Staff are friendly & knowledgeable.
November 2021 by Jacqui Allstrum
Very poor communication and very hard to get hold off anyone to talk to
November 2021 by Barry Silver
Never went there only passed by.####
November 2021 by Stephen KEMSLEY
Very good
