August 2023 by Vitolds Soms
We went to shop to order router for home broadband, been promised we will have to wait nearly 3 weeks with which we agreed, now is the date ( 3weeks later)when we should have internet available but router haven't been delivered yet, contacted vadafone via chat you will not believe 3h on chat and still didn't get answer what's happening, they blamed all on BT! But I didn't sign contract with BT I signed with vadafone, asked for any updates they said is not available, asked for complain form as I just fed up with lies they was telling me all 3h complain form is not available also works out, till now heard about vadafone how good they are, canceling my contract now which even haven't started yet, so poor customer service I haven't seen yet, I'm sorry
August 2023 by Trevor Sleath
Very helpful staff when I was looking for a pay as you go phone
July 2023 by jamie sumner
Natalie was horrendously rude, tutting and rolling her eyes at us and all we wanted is some help. Will be cancelling all contracts with Vodafone and going to O2 lads in there where so helpful
May 2023 by Billy Oxley
I visited the Vodafone store in Andover and was served by Matt, he was extremely helpful, great character and solved my issue promptly. Fantastic service. The other staff in the store were also very friendly and helpful. Thanks very much!
February 2023 by Gary Crean
Vodafone franchise. Very friendly staff and willing to help. Shame that couldn't be said for Vodafone themselves.
January 2023 by Bella Ryder Morris
Very helpful and knowledgeable. My partner and I came in to talk about wifi deals and quickly greeted and seated with matt and had a lovely relaxed conversation without feeling pressured to sign up for anything. He was very knowledgeable and kind. Great service, Manager should be very proud of their team!
December 2022 by BH
Helpful staff, nice and simple store.
August 2022 by Chaz Clark
The staff are very helpful and quite knowledgeable. It can be a bit busy at times but they try to be as quick as they can with the customers being dealt. Good honest service
April 2022 by Adam Oliver
Drew was great at sorting out a phone swap for me within half an hour and offered sound advice.
February 2022 by Rosemary Martinez
They did the best they could to make my change over fr BT.
January 2022 by jocelyn sheppard
Brilliant.Popped into the phone shop to buy a phone.When finished walked out with a phone that I purchased.Nice.
December 2021 by Karen Carter
I usually see Terry the Assistant Manager who is AMAZING. But she had just left for the day. Most of the other staff too super helpful. Couldnt help more but clearly this time and 'off' day for who served us. Just so happened she was wearing Asst Mangr badge but NOT Terry.
October 2021 by Kim B-W
Excellent customer service in store today with Drew. Incredibly polite, friendly and helpful! He resolved my issues and explained everything to me really well. Drew is a credit to the store, the company and himself!
July 2021 by Richard Noon
Very impressed. A young man at the door filtered customers, selecting a member of staff best able to deal with their requirements. Drew was allocated to help me. I was supplied with a phone upgrade and a contract that suited me. I was treated with respect in a friendly, efficient, confident and professional manner. I'll be back!
January 2021 by Dean Hale
Great bunch of people and very helpful! would highly recommend them for any advice. scott definitely knows what he's talking about
