March 2024 by james bailey
Went into TUI Andover over the weekend to booked holidays. Owen was fantastic, took his time finding the ideal holiday for us, checking hotels for access due to disabilities. Spent nearly 2 hours in the store which went so quickly. Owen had great knowledge of the areas and hotels will be booking again with TUI.
March 2024 by CAROLINE SAUNDERS
I?ve had a bit of a nightmare (first world problem) with TUI over a trip to the Maldives. All I can say is that Cloe, in the Andover store has been an absolute star. She has kept me informed all along the way. She listened to my concerns and didn?t give up until a successful conclusion for all parties was reached. Well done excellent customer service and support. Caroline and Dave
February 2024 by Marie Hepburn
Frankie provided an amazing professional and swift service on providing me a holiday in Spain for myself and two teenagers over the Easter break for less than £1,000!! Thank you again Frankie, I will be back soon to get the summer holiday booked it.
February 2024 by Mandy R
Ruby was very helpful in helping us to book our trip to Egypt
February 2024 by Mark Standen
Frankie was very helpful, simplified things and left us feeling very content with our booking.
February 2024 by Jackie Atkinson
Amazing customer experience ,l wasn?t sure where l wanted to go but after l spoke to Owen ,he booked me and my husband an amazing holiday ,l will definitely be booking again with Owen as nothing was to much trouble for him.
February 2024 by Loren Gavins
I booked our Dream holiday to Mauritius with Owen and was so so happy with the service. He did his best to get us the right deal and made the whole experience really enjoyable. All my questions were answered thoroughly and promptly. Everything about the holiday was perfect and we will definitely be booking our next holiday with him this year! Thank you Owen!
February 2024 by Richard Smith
Hello,Firstly let me say how happy myself and partner were dealing with Ruby.Upon entering the store we were met with the most happy and smiling greeting from Ruby who was very professional in her approach, took time to explain everything in great detail and gave us confidence to rebook with Tui.She is very much a credit to Tui and the Andover branch, such a polite and nice young lady.We do hope you keep her as she a reinstalled our faith in booking with Tui once again and we will be back later on this year to book another holiday.Congratulations Ruby and keep up your very good work.regards Richard and Alison.
January 2024 by Anne Blake
Excellent service from Frankie, very knowledgeable and efficient.
January 2024 by HILARY BROCKLEHURST
First rate experience ...Frankie has obviously been trained in handling indecisive old folk! Polite, personable and with pleasant humour ...he emptied my pockets without me even noticing ?.
January 2024 by M B
Owen was fab! Thank you
January 2024 by Meghan Kelsey-Andrew
Booked in with Frankie and he could not have been more helpful. I have never booked my own holiday before and he just made it a breeze. Not only did he help with the booking but he also broke down step by step what I needed to do and where I would be going. He was very knowledgeable and very understanding. I would recommend this store and this gentleman a thousand times over.
January 2024 by Hope Elliott
What a great experience , I normally book online but decided to pop in to store on my way past and so glad I did! I will definitely book instore again! Thank you.
September 2023 by Katie X
Have emailed 5 times with no response regarding a complaint
September 2023 by Janice Tovell
Excellent efficient service