September 2023 by Mick Crean
Fast efficient service by qualified staff.
August 2023 by David eagles
Brilliant service. New glasses were collected within 4 days. They managed to repair temporarily my old glasses as I had broken them. Specsavers Andover are highly recommended
August 2023 by Darren Hollebone
My eye test seemed very quick when compared to my previous test at the same shop,so I'm not sure.
August 2023 by Victoria Tabraham
Very disappointed with the help I was given when my daughter developed a bad eye. They would not see her even to check if she had anything in her eye. Not good enough.
July 2023 by Carole Dingwall
Very good service, everyone helpful and polite and never rush you
June 2023 by Lady A
Attended my first eye appointment in about 20 years. I was impressed with their customer service, from walking in to leaving.The optician was nice and professional. Took the time to explain how my medication can effect my eyes, and signs to look out for. He really put my mind at ease, and was great to explain.Turns out I need a small perscription (which I was expecting, I could notice a difference in my sight) and the young lady (Jaques, I believe her name was) was excellent at helping me find the right frames for me. She was brutally honest (in a nice and professional way) which I really appreciated, too big, too small, shape doesn't suit etc We found the right pair! She was very helpful, they all were.I personally had a great experience, and would recommend.
May 2023 by Swizley
First visit to Specsavers since moving to Andover and I highly recommend this branch. I was seen by optometrist Usmaan who was friendly and clear in talking me through my sight and lense check up. I then received helped from Sammy and Sarah when choosing my glasses. They went above and beyond in helping me chose the right style of frames and ensuring I received the best possible deal. Amazing customer service. Thank you team, looking forward to my next visit ?
May 2023 by jean marie noel-cephise
Great service everyone are so helpful and friendly nothing is too much choosing a new frame for your glasses is not an easy task without the help of the staff ?
May 2023 by Lia Foray
Really helpful, very busy but they were doing their best. Really great experience
May 2023 by Shirley Rees
Broke my glasses about a week ago ,went to andover store and spoke to two ladies called Carolina and Sammy, they were brilliant, they phoned my shop to get measurements etc for glasses then proceed to start again from scratch till they fittedCannot fault them or the shop
April 2023 by Ashley Jarvis
Had an appointment for 0850 which seemed like an odd time with the store opening at 0900.attempted to enter at 0850 but the door is a locked and most of the lights are off, can see all the staff at the back of the store.Proceed to wait on the bench in front of the store whilst waiting for it to open. I watched 2 other people attempt to get. They tried to enter couldn't cause it was locked and walked off.At 0900 they proceed to turn on the lights and open the door, only to tell me upon that I've missed my appointment and I will have to re arrange for months down the line because they are so busy/booked atm (which I am sure they are)My issue here is if your appointments at a time before the stores opened make it clear/actually inform the customers of this. I genuinely just assumed when no one was at the door and it was locked, the booking time was done like this to ensure everyone arrived ten mins before there appointment to minimise lateness or something. How is it possible that 3 people can approach the door and not one of us were greeted or no one came to the door for any of us. Again could see a load of staff all the way at the back of the store up at the top of the stairs/raised section, but didn't see anyone at the front when I arrived, and I guess they weren't there when the other 2 customers attempted either as they both walked off.To be told it was just unfortunate and one of those things, actually wound me up to be honest. It wasn't unfortunate, it's an awfully implemented and rubbish process that clearly fails if 3 people can approach the store front try the locked doors and all walk away.Will not be coming back to the store and will get my test/prescription and new lenses from vision express.
April 2023 by Sarah Jane Rider
Really good service and care taken with my children today in Andover store
I feel the optician went above and beyond to get her seen and tests done.
would highly recommend.
All staff were very helpful and friendly.
April 2023 by Audrey Watts
Have been visiting Andover branch for many years I have no problems with service or staff which are always very helpful.
April 2023 by Anthony Carrier
Very busy but the staff are friendly and helpful.
February 2023 by Joe Flatman
Bless them, the team here are universally friendly and enthusiastic but clearly under-trained. Getting my eyes checked and new glasses ordered took hours as they checked and re-checked my prescription; after the event they then phoned me to explain they had got my order wrong and that I owed more money than I initially paid due to someone putting my details wrong into their system. They were friendly but vague about how the error occurred. My glasses are lovely but honestly - it ought not to have been so complicated. So I won't be a return customer...
