October 2023 by Teresa Hawkins
Alway friendly. Items are always available
August 2023 by Daniel Viorel
Every time I come back to Millets with pleasure.
July 2023 by Ken Mcintyre
Over priced and mainly a clothes shop and a very small shop
June 2023 by Hefin Richards
Handy camping shop you can find every thing you need.
February 2023 by Nicholas Brook
Please note this is for an online purchase, not this physical store.This has been a very poor experience purchasing from Millets online (owned by JD Sports). Customer Care have refused to take responsibility for a warehouse error, delivering the wrong goods. They want them returned for a refund, I then have to re-order the correct goods. Avoid at all costs
December 2022 by Rob
Went down the shop afterwork yesterday (21/11/22) at 4:30 to find the store closed, although Internet listed open until 6 and said on door open until 5:30, was not happy with this at all, complete waste of time and money so will order online off one of your competitors instead
October 2022 by Tricia Palmer
Staff we're friendly. Helped me find what I was looking for. A great place for all you need for the outdoors
August 2022 by Gary Heard
Very good customer care
February 2022 by Dave Allen
Another sale & surprisingly the items I checked were exactly the same price as last month & the month before.come on Milliets stop taking your customers for fools.
January 2022 by Louise Denny
Great store with very helpful friendly staff. We travel here as we lost our millets some years ago. Always good place to find a great deal
January 2022 by Bev Adcock
Friendly staff. Good range of products
September 2021 by Richard Dunlop
Purchase a pair of walking boots from the Andover store. Staff were very helpful in assisting me in deciding what pair would suit my needs. Staff member 2/3 (Charlie) recommended the Merrell MOAB 2 LTR MID GTX for my requirements. The boots were a perfect fit and were still comfortable after a long hike especially over rough ground. I'm very pleased with my purchase and the politeness, knowledge and the service provided by the Andover staff. I will recommend Millets and will continue to visit the Andover store.
August 2021 by Steve W
Team in Andover are always really approachable and keen to help. Recently I had an issue with an order and Charlie in-store was extremely patient and helpful in getting the problem resolved for me. Super grateful. Would recommend
July 2021 by Ken Ross
What absolutely appalling customer service. I ordered Berghaus boots and matching coat for my wife. The boots arrived, no sign of the coat. Clicked on the "track my order" on the website, nothing. I got through to customer service web chat and they (eventually) said "oh yes, we didn't have any stock so we cancelled the order. Your refund will be with you in 5 days". As they hadn't bothered to tell me this earlier and I have already waited a week, I find this approach disgraceful.
July 2021 by Stefan Slatter
Appalling customer service: DO NOT USE MILLETS!!!I placed an order on the 4th of August. After waiting a week, I checked on the order on the 11th of August and was told it was still being processed. I explained that I was going camping on the 22nd and the person said this was still quite a way away and I should phone back if I still hasn't received the items in a few days. After another week, I phoned to check again, I was told the order was still being processed. I questioned this, and said it was strange given I placed the order two weeks ago. She then went to check with her manager. When she returned, she said it hadn't been processed correctly and they would need to contact their IT team to sort it out. I agreed to this, however, I thought I'd better check everything was in stock and asked them to do so. Lucky I did, as after being put on hold again, the person came back to say that the items were no longer in stock.
