September 2022 by Margaret Tindall
Driver arrived on time and was very helpful putting the loft insulation where we wanted and then found some plastic to cover the top. He even offered some tape to hold it down but we put some bricks on top. Very nice gentleman.
August 2022 by Mervyn Higgins
Delivered to this branch recently. Does the manager hate all professional truck drivers or is it just me? Horrible man, horrible attitude and likes to try and look good infront of others. Sorry, doesn't work with me ! The young man ( Olly, I think,) unloaded my delivery with courtesy speed and was very helpful.Thank you young man. Was a pleasure in the end to be treated with some respect and gratitude.
June 2022 by Chris Hayford
Team in Andover really went above and beyond to make a delivery happen. Used you before, will use you again, these people understand thier customer and their needs. Well done Jewson Andover for making it happen.
June 2022 by Hefin Richards
Always very helpful staff and always have what you need.
March 2022 by Dan H
What you would expect from a national builders merchant, no really personal or individual character, visited another national straight after and it felt all the same. What you need when you need it!!!
January 2022 by Kathleen Jones
Hello jewson Was a good Morning
August 2021 by Geoff Compton
Shame I can't rate with a zero star.I am not usually one to complain, but I've just left your Andover branch ( 23/07/21 @ 13.20 approx) and I'm completely outraged by how I've just been spoken to by a member of your staff in the Yard area.I have visited your branch several times over the last few months and in general the level of customer service and assistance has been of good service, notably just last week, chap in red baseball cap was most helpful.Today was an entirely different experience, I was made to feel like I was an interruption and an inconvenience by a staff member more interested in sitting on a forklift on their phone than acknowledging or helping any customers walking around the yard.I had to approach him for assistance, to which I was then acknowledged by a huff, followed by a tut .When I was trying to locate some timber, he couldn't even be bothered to take me to the location, just pointed.I approached the yard person again, having not located what I was looking for and asked if another item was available, to then be barked back at with "NO". At this point I decided I was wasting my time, clearly interrupting his phone scrolling time and started to walk back toward my van, what really tipped my frustrations over the edge was to hear him mutter under his breath "yeah, f*ck off C*nt", clearly not meant to be loud enough for me to hear, but unfortunately I did. It took all my control not to walk back over to him and knock him off that forklift truck. Absolutely disgraceful customer service for such a Reputable builders merchants.The yard person was bearded with ginger-ish coloured hair, approx 30 ish.I certainly won't be spending my money at your branch again if he is the only staff member available, I'd be surprised if you had any customers left if he's the one serving. I'd say he's incredibly detrimental to your business.Again, my apologies for ranting at yourselves, not my usual style, but in all my years this is by far the worst customer service I have received from anywhere, just hope this complaint isn't brushed to one side and disregarded as you will likely lose many more customers if not actioned.
July 2021 by jon newman
Only wanted 2 small bags of tarmac,they tried to charge me £22, and then took offence when i unloaded it and went to wickes as a member of the public can do,not as a tradesman, and paid £14 for the same,thanks jewson for trying it on
January 2021 by Andreas May
Outside staff extremely helpful and a good group of lads like shopping there
January 2021 by Tina Underhill
Great service great guys
January 2021 by Paul Tozer
expensive, prices not consistent.
January 2021 by Pearl Ball
Always so helpful
January 2021 by ANDY TEAL
Don?t bother
September 2020 by Roger Haji
I have been going to Jewsons for the last few months now and i am always greeted by the same man on the checkout (Philip) his customer service is amazing and he always has advice to hand when needed. Also the delivery service is great the driver (Scott) is a star. Thank you very much, best Merchant in Andover.
January 2020 by Mark Meredith
Excellent range of products. Always call ahead to get the best prices.
