March 2024 by Alison Prosser
Excellent customer service from Poppy
March 2024 by Jono- J
Very easy and swift process all required parts fitted and replaced in less than 15 minutes. All done by a very capable young lady called Poppy, thank you.
March 2024 by Helen Stephens
Recently I went to buy a new windscreen wiper for my Suzuki Swift but there were none in stock. Emily was exceptionally helpful and managed to get one from your Basingstoke store which I collected two days later. She went above and beyond normal service and I am extremely grateful.On a previous occasion I needed a new battery and Poppy looked after me extremely efficiently. Excellent customer service all round. Thank you.
February 2024 by Bill Perrins
I drove over 20 miles to collect my ordered items. Shop was closed due to ?a technical issue?. Can?t find the Andover store telephone number to ask when will open.
February 2024 by Jack Morris
Really nice customer service from the manager and till staff
February 2024 by Paul Bluejay
Very efficient and friendly service
February 2024 by Ciara Bourke
I ordered a bike and over £100 of accessories online, but as soon as I received the bike I had problems with it. The mud guards were rubbing, the brakes keep catching and the bike is so heavy I have to dismount and push it if there is the slightest incline despite me being relatively fit. I rode the bike 2km and was immediately unhappy so I called customer services who confirmed I could return the bike despite it being ridden outside as long as I had the box and receipt. I called them a second time to reconfirm before I made the 1 hour round trip to my nearest store and they confirmed there was no issue returning it. When we arrived in store they refused to take the bike claiming we were lying about how much we used it and saying it was heavily used through mud which was completely false. They said we had put the bike together wrong. They offered to assemble it but I had to wait 10 days, but when I went online I could get a slot in 2 days if I bought a new bike. Anyway they said they still wouldn?t take the bike back even if I still had problems. So now i have a £200 bike i cant use. i will never use Halfords again! Im going to Decathalon to get a bike i can actually cycle where staff dont claim im lying so they dont have to refund me 6 days after purchase.
February 2024 by Roxanne Relph
Good customer service from Alfie friendly and easy collection
February 2024 by Nigel Denford
Called in to get new headlamp bulbs yesterday evening. I was served by Emmie who was absolutely fantastic, I could not fault her service, pure perfection The bulbs were fitted by Jacob, done in minutes and again, highly professional and polite, wouldn't hesitate to use again, well done to your team, it was a pleasure.
February 2024 by Amanda Brooks
I ordered a Haynes Manual (discontinued and the last in stock) online but my order was cancelled because they couldn't find it! Later that afternoon, Emmie called me up to tell me they had found it and did I still want it?! She went above and beyond for a £5 manual for me and I'm very grateful. Superb customer service!
February 2024 by Peter Nash
Young lady was pleasant and helpful
February 2024 by Wellington Holanda
Excellent ?
February 2024 by Gligor Manev
Complete incompetence of staff
January 2024 by Simon Bevis
Perfect, in and out in 10 mins, great service, thankyou Halfords Andiver
January 2024 by Andrew Monk
Basic car parts accessories and bikes. Good to get a specific engine oil quickly.