November 2023 by Leyla Diamond
Please avoid this place. If I could only give 0 I would. They gave us no information about the flooring that we choose for our WC . The fitter told us the flooring is not for bathrooms after fitting it already. He also said the toilet had to be removed so is the underneath the sink when nobody told us that .And the guy Simon that works in the store lied said that he did mentioned it to us when he never did. Now they don?t wanna refund us. Too much problems and loss of money for his mistakes. I should have looked at the reviews before making a purchase. Close the damn shop if you guys can?t run it properly .
April 2023 by Rob Good
Mark was a great help. Working alone with a queue of customers. Despite a wait to get served, he managed expectations and was very impressed with his customer service and knowledge. A credit to the business
April 2023 by Emily Diggins
Wouldn?t recommend getting your carpet from here we?ve had so many issues!The people who served us in the shop were lovely and Simon was lovely and helpful, however avoid this place if you want a stress free carpet experience!Our carpets were fitted and we noticed a dried blob of white paint on the hallway carpet and another scuff of white paint on the living room carpet. The paint did not come from us (we had no wet paint or paint supplies in the flat).We also paid extra for the carpet in our living room to have no join, however the room was measured incorrectly so the carpet wouldn?t reach so we?ve had to have a join.We?ve also had to have the carpet in our spare room taken up and relaid (due to an issue unrelated to Carpet Right) and we paid for our own fitter to come and relay the carpet and he?s shocked at how badly Carpet Right have cut our carpet! He says it?s been cut too short and he reckons in 6-9 months our carpet will start to come back up!Carpet right have ordered us replacement carpet for the hall and living room as they recognise this is their fault however have offered us no compensation for the stress and hassle this has caused! We haven?t contacted them about the spare room carpet as we?ve just discovered this today but we will be ringing them about this.They have offered us no compensation for all this hassle and stress. Me and my boyfriend had to book days off work for the carpet fitting and moving our furniture and we have to do this all over again!This is not how we thought buying new carpet would go.
April 2023 by Mitch Ravenscroft
Excellent customer service, very helpful and knowledgeable on products. Very polite ans would recommend
April 2023 by Juliette Rackstraw
Thank you to Lisa at Andover carpet right for her fantastic customer service
March 2023 by Tamara Hudleston
Avoid the Andover store. The carpet selection is good, the store is large and has off cuts, but they never have enough staff and the after sales is terrible and unprofessional and lax. When you call with a query they NEVER answer the telephone or reply to email or return voice messages requesting call backs. They are the local store to my renovation, but I currently live 45 miles away. I had to drive a 90 mile round trip to GO INTO Store to get questions answered. I lost all confidence, even when I did speak to them that they would get the job done, so on another occasion I had to resort to calling head office.The only saving grace were the Farnham store, local to where I am now who couldn?t have been more helpful, and ultimately arranged the carpets to be delivered to Andover - where they needed to be to go out for delivery to me - which by the way costs Extra!The Andover store needs a big rethink. There is a reason why it?s always empty when you go in , and it?s not the carpets!
March 2023 by Emma lawton
I've have recently brought a property and was looking at prices and how the process with carpet right works, I just want to say Lisa and Mark we're extremely helpful and will be returning again to purchase what I need x
March 2023 by Gail Hind
Went in today and was served by Lisa she was so helpful would highly recommend anyone going in ask for lisa she can't do enough to help you get the flooring you want
March 2023 by Sian Talmage
I popped in today to get an idea of carpet for my lounge as I had no idea and the lady I believe her name was Lisa was amazing knew excatly what to do I now feel more confident and will be back many thanks Sian
March 2023 by Ben Brown
Went in today and I got helped by someone called Lisa and she was really helpful and helped me get all the stuff I needed to get
February 2023 by Ellie Dadkhah
Andover store. Poor lady (Lisa) working on her own with many customers. But very helpful and friendly. Someone buy her a coffee! Did us a good deal.
January 2023 by Alice Leuenberger
Always phenomenal service here, the staff are brilliant and really helpful, couldn?t ask for more
July 2022 by Alison Read
Lisa was amazing. So helpful. Got better than I expected in quality and price
May 2022 by Neil Palmer
Carpetright leave the fitting to subcontractors and by doing this, leave themselves wide open to indefensible criticism. I am making no comment about the products they sell but the service is awful, the customer service non existent and when you complain (which you will) you will need to contact head office. Do yourself a favour and find a local flooring supplier that sells AND installs the flooring.
March 2022 by Freddie Carr
We ordered carpets and vinyl from Carpet Right Andover in December 2021. In January on the day of the fitting I had a call to say that they had just checked the vinyl and that it was damaged. I wrote and asked why this had not been quality checked when it arrived in early Jan. The manager agreed for it to be fitted for free. At the beginning of Feb the next vinyl arrived and I asked them to check it and they said it was fine. Again on the day of the fitting, they checked it and it was again damaged... I then had a phonecall at the end of Feb to say that the vinyl had arrived but their only vinyl fitter was off sick and they did not know when they were coming back. Long story short we eventually have the vinyl fitted in our hallway!