November 2023 by Trevor Mangan
Since their refurbishment the choice of available stock is very poor.
October 2023 by Neil Baker
Fast and efficient pick up
August 2023 by b m
Staff are incompetent (must say that there is a man there who is very good at his job), manager blamed that they are "new to the business" but I think a lack of training and leadership might be the real issue.Bathroom and kitchen team are almost uncontactable, I gave up phoning and have to drive to the store just to get anything done.I was sent to another store to return items from a bathroom being fitted, reason was because the designer didn't read the parts list and pretty much double ordered the parts, as "nobody at this store can return that", only to arrive to be told that it could only be done at alton as that's where I ordered it from.I have spent far too long calling and then chasing calls back now it is beyond just a busy day or somebody forgetting but rather total incompetence.Refunding surplus items was hell, told to bring them back and they will do the refund with out needing to come back. I got an automated email saying come in to store for the refund.Bathroom returns, again lied to. Was told I would get an email confirming the refund and money back in a few days, turned out that they would "unlock" the order (whatever that means) and then i would get my money back. It was also great witnessing the designer messing around with a tape measure, shame nobody used it for its intended purpose when mesauing up!Save your self the hassle and avoid then unless you 100% know what you want and can get by not talking to anybody
April 2023 by Tony
Today Good Friday the woman on the till certainly needs customer relations training before she is allowed on the till. No pleasantries whatsoever 56 pounds twenty, entire conversation ! Sort these staff out !!
March 2023 by M G
This is a good store but some of the staff really need some customer interaction training. Just basic manners and politeness - that?s all. The chap driving the forklift in there this afternoon was something else - shouting at people to get out of his way and point-scoring when a customer said something to him; he was being deliberately inflammatory when all that was needed was to let the customer speak. Appalling way to deal with any customer in any type of store.
February 2023 by Aaran Ridgeway
Good place for lots of DIY projects. Many useful things and wood.
December 2022 by Chris James
Got everything I went in for, great ??
October 2022 by Fiona Stevens
Appalling customer services, staff member lied to the manager at my local store to say they had a product in. I spent over 1 hour round trip driving to be gaslighted by not one but three employees telling me that the product was suitable and in the end the lad told me that in the time it took to check the shelves and get back he had forgotten as he had short term memory problems.My local store are amazing but Alton seem to employ staff who don't listen, lie to other stores and treat customers with contempt.
October 2022 by Maxim Armour
Wickes is useful for getting items which the other nearby hardware stores don't stock, but I hate going in to this store as the staff seem completely miserable and lack any sort of enthusiasm.
August 2022 by Hans Taylor
Only go here if you have no idea how to hang a picture , or you need to buy some nails after 5pm.They dont stock methylated spirit, and didn't seem to know what it even was.
May 2022 by Steve Dwyer
Reasonably priced DIY goods and building equipment. Service level could be better
April 2022 by Mick Goodyear
Quick and easy visit, quality products and good prices.
March 2022 by Philip Small
If they haven't got it in store usually ready the next day. Great new collection point
March 2022 by Connor
Probably need to change their opening hours on the signs as they say closing at 8pm. Arrived at 17:56 I finish work at 17:50 wasn't informed The store was closing at 18:00. Unable to complete my shop as they had closed and needed to finish up. As I was driving off I watched multiple customers turn up under the impression that they are open. Felt quite awkward in store after that but one gentleman was really nice and helpful.
January 2022 by Jacob Levy
Just got here they have been open an hour and the only forklift driver is a girl on the till and she's said iv got to wait 30mins for someone to take over from her at the till, the set up beggers belief dossa's the lot of em
