December 2023 by Ian Duthie Happy Couple in Dubrovnik
Remarkably calm experience so close the Christmas!
December 2023 by kevin parsons
Lately we have been going to waitrose and skipping sainsbury, not as expensive as you think in a cozy store with great quality foods
December 2023 by Mark Constable
Always used to be great food and a smart store but... the gradual running down of the cafe has been noticeable.The store is OK, just suffers from the lack of floorspace.The cafe does need a reboot..never really recovered from the pandemic shut-down.Too often, the food lines have run out and the kitchens behind seem to lack cooking capacity. Shame.
October 2023 by Roger D
This must be the slowest service almost anywhere. I go quite often. It's entirely possible to stand in line and have no staff come to the service counter for minutes on end. Each time you see the door from the kitchen open you get a little bit hopeful but then no one comes through it. And why oh why is it impossible not to use both parts of the coffee machine at the same time. That way you could serve two customers at a time. Oh, and by the way, yesterday (again!) there was no soap in the toilet to wash your hands. Really good next to a food outlet. I can only assume staff morale is at rock bottom.
October 2023 by Chris James
Great ?? such a calmer shopping experience.
October 2023 by Roy Sutcliffe
Lovely supermarket, far too expensive for me
September 2023 by Murray ?Muzz? Flanigan
great little store and clean with many friendly staff (couple of bad experiences - defintely exception rather than the rule), but overall still my go to place for bits.
August 2023 by Natalie Gregory
Most of the time, it provides all of the items needed.Sometimes, more tills need to be open, particularly if the 'do it yourself' machines are not working.
August 2023 by Roy Williams
Food shopping is always a delight at waitrose different items you won't find at other stores and good value for money.
July 2023 by N D
Quality good, clean store , only 2 out of 3 self checkouts working
July 2023 by Charles Marvin
Well stocked, pleasant staff and easy parking.
June 2023 by Anthony Furnival
The store itself is clean and inviting. There are some brilliant staff but others really let the side down. It?s like playing Russian roulette with service - some checkout staff won?t even acknowledge you with a ?hello? which is disappointing. Equally other members of staff are lovely?. very inconsistent. Away from staffing the range appears to have been reduced a bit in recent months - not been able to get some lines previously available. All in all okay but not my first choice of supermarket in Alton.
May 2023 by H
Awful service with regards to a parcel for collection- says pretty clearly on the order confirmation that another can collect if they have the order number- sent a family member with the order number down to collect after receiving a text and she was told by one member of staff that the delivery hadn?t arrived. When questioned he called over another member of staff (Sophie C) who then refused to had over the parcel even tho the order number had been given as we had not ?checked in online? to say we were there - hard to do when someone else is collecting on your behalf. To make it even more laughable I have since checked my emails and still have not received anything to check in by. Yet of course the money has been taken from my account. It?s no wonder JL and Waitrose are in trouble with staff like this.
April 2023 by Steve Dwyer
Smaller waitrose but still the normal good stock. Few 4anges curtailed but mostly as normal
January 2023 by Duncan Barrington- Fitch
Great store helpful staff
