February 2024 by Roland Tedder
I have used this pharmacy on a number of occasions and have been extremely satisfied with the service. I have recently struggled to get some of my diabetes medication and had been without it for around 3 weeks. I would just like to thank Khuram Malik for being so persistent and getting the medication I needed. He was very professional, taking the time and trouble to keep me updated by WhatsApp messages. Not only that he has suggested that he will order the repeat for me now, so that I will have it available ready for next time. Truly first class service and extremely helpful. Thank you again Khuram.
January 2024 by Lucy Lou
Very good service, I was struggling to find an antibiotic and was told by another pharmacy it was out of stock, i called this pharmacy but they didn't answer the phone, however, I was pleasantly surprised when they called me back and, even better, they had the antibiotic in stock (the only one out of 5 pharmacy's I had already called) When I arrived the prescription was processed promptly. Thank you.
April 2023 by Debbie Harris
Could do with investing in someone to actually answer the phone. Staff are very rude who just hang up on you. This is not a one off incident it happens quite often. Employ more staff to give good customer service
April 2023 by Bobby Griffin
Very poor service, they seem to have forgotten how to answer the telephone. They don't even have answer machine. I called all day, probably two dozen times and no answer.
January 2023 by Laurence Morgan
In my personal experience of this small pharmacy - which is conveniently next to the GP's, the staff are fabulous! They service is wonderful and duty of care is super. Staff worked tirelessly through the pandemic and kept us all with out meds.
December 2022 by Rachel Sparkley Harries
Generally a small but good pharmacy. Very convenient location right next to the surgery.They suffer from staffing issues so service can be slow but is generally efficient. The lunch closure can be annoying but with a national shortage of pharmacy staff it's not the end of the world. This staffing issue and the busy nature means it's hard for them to answer the phone.I've had an incident when a member of staff insisted she couldn't sell me piryton syrup because it was the wrong age group but she was misreading the label.
December 2022 by Rachel Sparkly Welch
Generally a small but good pharmacy. Very convenient location right next to the surgery.They suffer from staffing issues so service can be slow but is generally efficient. The lunch closure can be annoying but with a national shortage of pharmacy staff it's not the end of the world. This staffing issue and the busy nature means it's hard for them to answer the phone.I've had an incident when a member of staff insisted she couldn't sell me piryton syrup because it was the wrong age group but she was misreading the label.
November 2022 by Nicola Bowman
I was quite shocked when checking online for opening times to see some bad reviews....I have always found staff friendly, helpful and knowledgeable....thankyou all ...
October 2022 by Iain
Extremely rude and poor service from all the staff on a number of occasions. Not customer focused and services being withdrawn. Hours of service now seem random and based on their decisions on a daily basis. Are Boots trying to run this store down?
September 2022 by jessica schiel
Unorganised staff never can get my prescription the time they say it?ll be ready happens every time, going to change!
July 2022 by Steve E
17 calls to the pharmacy today and still waiting for the phone to be answered. My experience of the staff in-store is always very good but heaven help you if you need to ring......
July 2022 by Dan B
Poor customer service - very slow in store and rarely answer the phone.
July 2022 by Anchantias
They never answer the phone! Absolutely terrible service! Need more staff to cover when someone isn't in!Really disappointing, have wasted journeys on numerous occasions!If someone answered the phone it would of given an answer straight away rather than wasting time!
May 2022 by Lydia Cole
Unfriendly and painfully slow staff who were unable to process a private prescription despite it being sent 48 hours ago - and only for a straightforward antibiotic.
April 2022 by Calum
I found the pharmacist to be really nice and pleasant. She gave me some great advice on taking the medication and followed up 2 weeks later with a phone call to see how the medication was working and if I had any adverse reactions. Service could not be better.
