February 2024 by Kat Wyb
Ive been calling this pharmacy for hours now during their operating hours, no answer. What kind of business is this.
February 2024 by Paul Duncan
A Future Health visit, sponsored by NHS. Prompt, professional, friendly and courteous service. All questions answered assuredly.
November 2023 by Albert Maclaren
Compact
November 2023 by Sarah Fox
The shop part is fine and the staff who serve at the main tills are friendly, helpful and polite.The pharmacy staff, on the other hand...This week, I asked for advice regarding my baby. The pharmacist scoffed at the advice previously given by a nurse, spoke over me and then asked the next customer to come forward before I had finished asking my question. I was left standing awkwardly trying to get my sick baby back into his pram while she spoke over and around us as though we were merely a hindrance to her going about her day.My baby later required a prescription which clearly bore a label stating "paediatric - further counselling required" when the assistant brought it over. No further counselling given - label peeled off and put to the side. As a former medicine counter assistant myself, I know how unprofessional this is - and as a parent trying to do right by my sick baby, this enrages me.Please retrain your pharmacy staff. This appears to be a running theme, going by other reviews.
October 2023 by Danielle Carter
To the lady who works in the pharmacy with the awful fake tan, learn some manners. From previous reviews on here it seems you're on some kind of power trip handing out prescriptions. Incredibly rude and stand offish. Doesn't want to help. Got to the counter and she said 'what do you want?' If you don't want to talk to people, don't work in a customer facing job. Absolute jobsworth!Non pharmacy staff were lovely though, and the younger girl who works in the pharmacy. She is nice.
October 2023 by Richard Nightingale
Pharmacist judgemental and rude. My wife attended to collect a prescription this week for a medication she had been prescribed and was scoffed at when the pharmacist saw what the prescription was for and looked up and down like a piece of dirt. The medication was then slung on the counter in front of my wife and despite her attempts to get any sort of communication at all from the unpleasant woman, was ignored as the pharmacist just turned and walked away. Surely in a medical role, an element of compassion, understanding or professionalism is the smallest expectation, but to be left feeling judged, self-conscious and unimportant is nothing but unacceptable. On reading the other Google reviews on this individual I find it astonishing that Boots are allowing this to continue unchallenged.
August 2023 by john millard
Wheel chair access is just right and the shop floor is just as good, when I was in shopping, I didn't see much of a crowd in the aisles, so 1400hrs on a Monday afternoon is the time to go and get the most without the crowds and crush.
August 2023 by Gemma Harper
Terrible, upsetting experience, whilst in pain, of being dismissed, ignored and embarrassed by the pharmacist who clearly has disdain for customers and no people skills whatsoever. An appalling level of incompetence bordering on negligence. Will not be going again.
August 2023 by Natalie Gregory
Almost always, they have the product I need. Have found staff friendly and helpful.
July 2023 by Barrie Jeatt
Charlotte in the pharmacy was very helpful. Customer service was amazing.
February 2023 by KL
Be warned the Pharmacy staff are rude and belligerent, lacking in customer service skills. I politely enquired around 14:20 today why the price of a product had increased and could it be double checked (when told the total amount to pay). The pharmacist glared at me giving a rude curt response. I politley asked if she could look up an alternative brand product in case it was cheaper (otherwise I would just buy the original for the price stated). She then gave attitude, huffed and stormed off. The customers behind me commented on how rude this particular Pharmacy lady always is. She proceeded to come back with a senior pharmacy colleague who was immediately confrontational "tell me who else here has served it to you for a cheaper price here and when..." without her understanding the situation. I started to answer the question confused "ive been here on weekends" to be quickly cut off with "well FIRSTLY were not even open on Sundays.." I swiftly physically stepped back in shock as I became aware this was becoming an unneccesary confrontation/attack by them both and stated "I am not here to battle about prices" "I have no issue" "I was not upset I just politely queried the price". It became upsetting and intimidating being set upon like this in public, I stated that I was going to leave the store as they were creating an issue/scene out of nothing and I was starting to feel upset and embarassed. The lady behind me also directly criticised the staff for how badly they had treated me for asking a polite question and that she was to leave the store too and go elsewhere. A very bizarre and belligerent response from Boots pharmacy staff and wholly unnecessary. All that was needed from the first lady was "sorry perhaps the price may have gone up, I have double checked it, would you still like the product?" I would have said yes please, paid and left. I implore Boots management team to provide some basic customer service training to the pharmacy staff or you will lose more customers.
January 2023 by Ashe Loyd
I've had some mixed experiences with the pharmacy before, but the pharmacist, Charlotte, is an absolute star and really carries the pharmacy. I saw her several times about an infection; she was very knowledgeable and kind, giving me a lot more info about what it was, what caused it, and how it's treated than anything I got from any of my eConsults. Whatever Boots is paying her, she definitely deserves more!
January 2023 by Bryn Reeves
Friendly and helpful staff always willing to help and advise.
December 2022 by Kat Holmes
Do not book your covid vacation with this place. Even though they have Pfizer on the door, when you get there they turn you away because they're using a new vaccination and NOT Pfizer. ?????
November 2022 by Teresa Capes
Friendly staff, very helpful. Always appears well stocked.