October 2024 by Simon C
Pharmacy pathetic. Took a prescription in signed by a Consultant and they would not administer the prescribed tablets because the Consultant hadn't written Tablets or Capsules at the end. I asked what the difference was and she said there was no difference but said it wasn't legal. Im sure the pharmacy were capable of asking if id preferred tablets or capsules. I expressed i didn't mind.
Truly pathetic I hope somebody high up in Boots repremands the person in question . I need these drugs for my heart circulation . Id give boots Pharmacy a minus one star for this if possible .
Can you imagine the anger the Consultant would feel if i had to go back to Basingstoke and debate this.
August 2024 by Catherine Maughan
I go to boots regularly to pick up my painkillers for my arthritis in my hands you can also buy bath products photo frames and food and drinks at this place
July 2024 by Jo H
Molly was fantastic at remaining professional and was so very helpful when dealing with the multiple issues that the Cewe Photo Booths presented in our most recent visit to Boots, Alton. These machines are temperamental and can be difficult to work with; a 30 minute job ended up taking an hour and 30 minutes, meaning that the machine was still printing well beyond closing at 5:30pm. Molly was quick on her feet to provide a solution and she went above and beyond to deliver excellent customer service. We are so grateful for her assistance and patience; thank you.
June 2024 by Christopher Boast
Here?s a thought: If there are three people behind the Pharmacy counter, perhaps just one could acknowledge the waiting customer? Alternatively, two could wander off while the third carried on with her work. I suppose that at least it gave me the opportunity to try one of Alton?s other pharmacies, where they seemed to have mastered the basics of customer service.
March 2024 by Ali
Unbelievably rude, argumentative and judgemental pharmacy team at this store. They literally treat people like dirt.
The service at this store used to be excellent and gradually over the last few years it's got to the point that they make you feel about as welcome as a tooth ache.
It's become so bad I've just switched my nominated pharmacy after 20 years as a loyal Boots customer.
February 2024 by Kat Wyb
Ive been calling this pharmacy for hours now during their operating hours, no answer. What kind of business is this.
February 2024 by Paul Duncan
A Future Health visit, sponsored by NHS. Prompt, professional, friendly and courteous service. All questions answered assuredly.
November 2023 by Albert Maclaren
Compact
November 2023 by Sarah Fox
The shop part is fine and the staff who serve at the main tills are friendly, helpful and polite.The pharmacy staff, on the other hand...This week, I asked for advice regarding my baby. The pharmacist scoffed at the advice previously given by a nurse, spoke over me and then asked the next customer to come forward before I had finished asking my question. I was left standing awkwardly trying to get my sick baby back into his pram while she spoke over and around us as though we were merely a hindrance to her going about her day.My baby later required a prescription which clearly bore a label stating "paediatric - further counselling required" when the assistant brought it over. No further counselling given - label peeled off and put to the side. As a former medicine counter assistant myself, I know how unprofessional this is - and as a parent trying to do right by my sick baby, this enrages me.Please retrain your pharmacy staff. This appears to be a running theme, going by other reviews.
October 2023 by Danielle Carter
To the lady who works in the pharmacy with the awful fake tan, learn some manners. From previous reviews on here it seems you're on some kind of power trip handing out prescriptions. Incredibly rude and stand offish. Doesn't want to help. Got to the counter and she said 'what do you want?' If you don't want to talk to people, don't work in a customer facing job. Absolute jobsworth!Non pharmacy staff were lovely though, and the younger girl who works in the pharmacy. She is nice.
October 2023 by Richard Nightingale
Pharmacist judgemental and rude. My wife attended to collect a prescription this week for a medication she had been prescribed and was scoffed at when the pharmacist saw what the prescription was for and looked up and down like a piece of dirt. The medication was then slung on the counter in front of my wife and despite her attempts to get any sort of communication at all from the unpleasant woman, was ignored as the pharmacist just turned and walked away. Surely in a medical role, an element of compassion, understanding or professionalism is the smallest expectation, but to be left feeling judged, self-conscious and unimportant is nothing but unacceptable. On reading the other Google reviews on this individual I find it astonishing that Boots are allowing this to continue unchallenged.
August 2023 by john millard
Wheel chair access is just right and the shop floor is just as good, when I was in shopping, I didn't see much of a crowd in the aisles, so 1400hrs on a Monday afternoon is the time to go and get the most without the crowds and crush.
August 2023 by Gemma Harper
Terrible, upsetting experience, whilst in pain, of being dismissed, ignored and embarrassed by the pharmacist who clearly has disdain for customers and no people skills whatsoever. An appalling level of incompetence bordering on negligence. Will not be going again.
August 2023 by Natalie Gregory
Almost always, they have the product I need. Have found staff friendly and helpful.
July 2023 by Barrie Jeatt
Charlotte in the pharmacy was very helpful. Customer service was amazing.
