February 2024 by Chris Spencer
Good service, repairs done the same day. I have been a customer of tracts for about 25 years now
February 2024 by Gillian Hamley
Having broken down, I summoned the AA for help. The technician diagnosed the problem but was unable to do a roadside repair. Tracts agreed to accept the car and it was duly towed there. Bearing in mind this was an unexpected job for them, they promptly inspected my car and agreed with the AA's diagnosis. The necessary parts were ordered and the car was fixed and back on the road in an impressively short time. Thank you!
December 2023 by mings00
All good & hassle free
December 2023 by John Adamson
Staff very helpful and good advice.
October 2023 by David Frankham
Very helpful as always.
October 2023 by Roger
Friendly & helpful staff. Excellent service.
September 2023 by Luke Gale
They were paid to to do a medium service on my van. After collection, i drove it away and immediately noticed a bass(y) exhaust noise. When i got home i saw the exhaust silencer was missing. They told me to bring it back in and they would put a new exhaust on it. When i first went they didn't have the part. Then, when they eventually did, they fitted it with huge holes (It was driving with a loud fizzing noise).Rather than offer me an apology, i was told by the mechanic (old enough to know better) that he only had an hour window, which he said wasn't long enough for the part he was attaching it to to cool down. They were the ones who told me it would take an hour!! And i did not once hurry them! He then blamed the other senior member and said i shouldn't have been told it was an hour.The service report (list of what was completed) was not provided at the time and i had to keep chasing it (i knew for certain that the handbrake had not been checked as well as the exhaust that had somehow gone missing initially). When it did come the mileage was 1000 miles less than was correct, making it look like i had driven it for 1000 miles as soon as i picked it up.9 months later, after the exhaust fell off onto the road, i was advised that they had also fitted the wrong exhaust for the vehicle. They probably fitted any old one they had lying around. Now i have a fizzing and rattling exhaust that i am having to make do with.When i wrote to them to start legal proceedings over a service that had never been done and the shameful work on the exhaust, the people who i needed to speak to suddenly started going off on annual leave or becoming unavailable. No surprise to see ALL recent google reviews are 1 stars. It was so disappointing as they seemed such pleasant gentleman before any of this and the amount of times locals recommended tracts for a large van! They really should retire if they don't feel they earn enough from what they do without ripping off other people.
September 2023 by jason knight
Great service great bunch off guys,and love the retro layout ,totally recommended
September 2023 by Alexandro Teodoro
The only Garage I take my car for years! They are the best around.
June 2023 by Stuart Lyness
Excellent friendly service, will use again
March 2023 by George Smith
Dropped Car off for an MOT . 3-10 pm Thursday. Apparently failed due to a number of issues. one of which was a seat belt. Enquired as to the total cost to repair and issue a new MOT certificate. Expecting the work to be done the next day which is my usual experience with my regular garage . Was told that they would come back with a price later but couldn't do any remedial work until the middle of the following week. Nothing heard no contact. So e-mailed a photograph to my regular garage of the apparent Seat belt issue which I suspected was not a failure. Anyway they confirmed that it would be a strong advisory but not a failure. So now we have been without the car for a further week and wasted the original test fee with Tracts. I would recommend that you avoid this garage based on our experience of poor customer service .
March 2023 by Jane Wilson
Great service by staff and MOT, plus a service very good and worth the money.
February 2023 by pianothatilove
I genuinely wish that I could give minus stars when writing about my overall service provided by this garage. Sadly I took my vehicle to them for the replacement of tie rods and after getting the car back I couldn't help noticing that something was going on with my steering angle sensor, their comment was that this is something which needs to be replaced. Fair enough..I thought, few days later I went back to them for the second test of the MOT as my hand brake wasn't strong enough. Here is the kicker, I told them explicitly when handing over my keys that I have new handbrake shoes in the car which I wanted them to fit prior to the second test..no biggy right? Hmm.. after I arrived I paid politely ca £149 for the labour cost of getting my brake shoes fitted and drove off as my vehicle has passed the test, no advisories at all! Few hours later I parked my car on slightly slooping road and realised to my horror that the vehicle was moving forward whilst the handbrake was pulled. Went back to speak with them about my concerns and was simply told that I could come back if I wanted but I would have to pay again for the same service as I had already paid for. I honestly cannot explain how disappointed I am as they passed my vehicle whilst the handbrake is as weak as ever and I was told to pay additional £150 in order to get that ratified. My Brembo brake shoes was still in the booth of my car....Services: Vehicle Inspection
January 2023 by James Hodgkiss
An awful experience from start to finish that ended up with me getting rid of the vehicle as I had no faith in it working properly again. An expensive and late clutch replacement that didn't actually make any difference leading to days of hire vans waiting for it to be put right. When we got the call to say it was ready another large bill was presented but after a long conversation taken back only for the van to still have the same fault anyway! Shocking communication and qualityService: Auto maintenance
December 2022 by Mandy Brydges
Can't fault this place they sorted my number plate bulbs within 5 minutes and so cheap compared to Halford who I was originally going to go to
