November 2023 by Sophie Richardson
I had a tyre replaced at Halfords in September 2023 due to a nail. No problem...or so I thought. I was getting a slow loss of pressure in my new tyre that I noticed after a few longer journeys in my car. Took the car back to Halfords to resolve the issue (twice, due to the first person I called not booking me in). I left my car with them from 8:30-17:00 and they were only just getting to my car at 17:00. They returned it to me without resolving the issue, which I was disappointed with. I have now taken my car elsewhere and the issue was resolved in 15 minutes. I was informed by the other garage that it was likely Halfords staff had incorrectly fitted the valve to the new tyre as they had cut it, which had caused the leak in the first place! Taking my car to Halfords was honestly a waste of time and effort. I will definitely be taking my car elsewhere in the future.
November 2023 by Bethan Davies-Williams
I had my car booked in for an MOT and they parked it in the coop next door and now I have a parking fine!!! Be warned - shocking behaviour. After reading other reviews, it seems that it is a common thing that they do - I am a student and cannot afford this fineEDIT 4/11/2023 - Ruth, I have emailed and called the garage multiple times with zero response or resolution. So do not pretend you are willing to help out on here.
November 2023 by Ben Hall
Came in after having some faults on my battery, got a new battery delivered and installed the next day, fitted very quickly. Friendly and professional staff.
November 2023 by Sandra Davies
Visiting Manchester I found myself on the m62 as the drivers window wiper decided it had had enough.it was certainly a hairaising experience in the rain .I only had a couple of days to get it sorted before I needed to return home ,I called many garages in the local area .I was quoted as much as £100 to sort it .I then called Halfords Autocentre on palatine Road and spoke to John who said to bring it down ,he was an absolute star who patched it up enough for me to return home and didn't charge a penny ,a real gentleman who certainly helped "a damsel in distress" definitely a garage I would use if I lived in the area ,
October 2023 by Chantal Giesecke
Refused to take my car in for a pre-booked appointment saying they had taken too many bookings. No explanation as to why this happened. Looking at previous reviews this isn?t the first time either. Sort yourselves out. Zero professionalism.
September 2023 by Sara Shaheen
Not a female friendly environment. I booked an appointment online a few days prior however on the day I was told to arrive 30 mins earlier than the time I had chosen. When I arrived ( ahead of the new time they had asked for ) they told me they could no longer go ahead with my appointment and that I would have to leave my car overnight as they had started work on another car. If I had been late to my appointment this would be understandable, but they offered me 0 explanation as to why they had started on another vehicle when I had arrived on time. I asked multiple times as to why my appointment was being pushed to the following day, I was offered 0 explanation and told " thats just the way it is". It seems that if I were a man, they would have been more inclined to offer me an explanation and apologise, but because I am a young female, they did nothing of the sort. Very disappointing.
June 2023 by john burke
I rang Halfords in Northerden. They said bring in my car I was seen to straight away brilliant.
May 2023 by Gary Morris
Had mot on the car, easy to book online, got a phone call as a reminder an hour before booking and a text message when it was ready to collect (it passed). The staff was very pleasant and went through their findings very thoroughly.Can highly recommend them.
April 2023 by Fi Dennett
I wouldn't go anywhere else. The service is always second to none. They have always managed to fit me in last minute, it's refreshing to go to a garage and not feel like I'm being ripped off and they have always listened and helped whenever I've had car questions/troubles!Thankyou to Halfords Northenden!! Highly recommend.Services: Auto maintenance
February 2023 by Lucy Sutherland
I had an MOT and full service booked for 8.30am and was told to arrive 10 minutes early. I got there and the shutters down and nobody turned up until 9am, no apology or explanation as to why. I was then late to work. Wouldn't recommend, go somewhere else!
January 2023 by Allison Groom
Absolutely disgusted at Halfords autocentre Llanelli... Full service and MOT. just pull on M4 and the engine bay cover came off. left us vulnerable stood on the side of a very busy motorway Their comment was they put it back on as best they could. Thank goodness for Dyfed Powys Road traffic office who stopped to ensure we were safe.
December 2022 by Ali Malik
MOT appointment. rude person on the main desk busy with his phone and when I came in and he felt upset as if he had to do some work. Looked at other reviews and explains it. That the staff has changed for the worse. Last time I brought my car here for MOT I was told I have to wait as they are running late and I had to wait extra 2 hours to get my car back. This time I arrived on time but there is no parking and by the time I parked and went in and I?m told they just called me that my appointment is cancelled. I had to take time off for this appointment so it was extremely disappointing as they have total disregard for customer care. It?s clear that parking an issue here as they let people park on the coop parking spots and the coop customers complain too. I?d rather go father to get my car checked then to come here now.halford need to look again as to how the booking are managed especially if there is not adequate parking available. They full the appointment slots up knowing there is no place for customers to leave their cars.
December 2022 by John Gregory
MOT done quickly and a great all round service. I?ve used Halfords Northenden quite a few times and always a fair price (I get a few quotes) and done efficiently. Can?t fault them.
December 2022 by Beth Crompton
Partner and I came for a simple tyre replacement, not sealed properly so it deflated within 24 hrs. Came back to have it re-sealed with no apology given and surly service. Wheel alignment subsequently not done properly. Very poor, won?t be using again.Services: Tires
December 2022 by Gaz
I've used Halfords in northenden Palatine road for year's, I won't again!! Change of management or staff the two new young lads on the desk I found quite unpleasant, one word answers no customer service at all. Unpleasant experience from booking on the phone to the last visit in the shop. I don't understand people who do a customer service job, who are clearly miserable when dealing with the public. Real shameService: Auto maintenance
