September 2020 by food_monster2020
went the other day. nice staff , friendly bit of a que but was worth it. Kept seeing staff clean there hands
March 2020 by 633ethang
Right, Where to start. I recently visited this poor excuse of a restaurant for a birthday meal. The drinks although very fizzy, were extortionate to the point i had to remortgage my house that i don't own yet. The food came very fast, almost too fast...... Almost straight outta the microwave fast, It certainly tasted like it anyway! As for the food, it arrived under-cooked and burnt, very hard to achieve so my props to the chef (Microwave operator) on achieving such a feat. The food was chewy with not much flavour, even less flavour than a pack of Aldi's supernoodles. I ordered the Pepperoni pizza, which i think is very hard to mess up considering how simple it is. The dough to topping ratio way off. Speaking of the dough it was covered in flour making it very dry to eat and making my hands and face look like i'd had an accident at Pablo Escabar's house. ALSO NO SPANISH LESSONS IN THE TOILETS! VERY DISAPPOINTING! So overall i'd rather get a good dose of Covid-19 over going back to this terrible establishment. PS I stole the bog roll, desperate times call for desperate measures.
March 2020 by jamessL1221PE
After being too frankie and bennies in the past I knew what too expect. Okay food, good music and great atmosphere. I am sad too say we recieved none of this. Upon entering, the resturant was dirty (sticky floor and bits of food also on the floor). We ordered drinks at the bar which came too just over £9 for a coke and a pint of budweiser. I would class this as expensive but is no more than other resturants. We ordered starters of dough balls which came cold and burnt with what was meant to be garlic butter but it had zero garlic flavour too it. We hoped the main course would be better but sadly we where wrong. I ordered the vegan burger with fries. The burger was cold and very hard (almost inedible) and was covered in grease and burger sauce. There was also a small helping of fries which tasted of old oil and where also cold. My friend ordered a simple peparoni pizza which was coverd in flour and was hot but undercooked and doughy. Overall I wasn't expecting much but this in my opinion was an insult. The food is disgusting, there was no music playing and the atmousphere was that of a morgue and the resturant was dirty and in need of major renovation. I would highly recomend you avoid this astablishment as you will be very dissapointed.
March 2020 by 762cath
Came here with friends for a catch up .The atmosphere and the staff were fantastic .All the staff were friendly and welcoming .We all had starters mains and desserts no complaints at all everything was well presented hot and delicious.Will definitely return .
March 2020 by Craig Callaghan
We love frankie and bennys But, we ate there on Saturday night and sat right up the top near the kitchen and was surrounded by delivery drivers with big food holdalls waiting for orders, it wasn't good . they should have a designated area for the drivers, 1 of them stunk of cigs
February 2020 by Jacek Dro?
I came here with my family for some dinner. We were seated quite quickly.The food is amazing, the waiters are very friendly and the atmosphere is very welcoming.
February 2020 by Jakub Magda
I came from Conrwall, I asked a friend which restaurant is good. Frankie and Bennys showed me .. I went there, it turned out that the restaurant is a great place to spend time, nice atmosphere and excellent service! The food made by the chef was very good!
February 2020 by johnnyday79
Went on 20th Feb with the family the pic included is an adults meal costing £10 Jesus that looks like a kids meal to me when it came to the kids meal no drink offered and had to ask a couple of times as kept getting ignored we also had to leave without the kids getting their desert as again the staff seem to ignore us I will never go back to a Frankie and Benny's as it was disgusting.
February 2020 by fundots
My wife Granddaughter and I had our best ever F&B meal earlier today and the service was great. Congratulations to the chef it was a great meal alround. We wiil return and soon.
January 2020 by LexiLikes
My cousin and I went to Frankie & Benny's one night and Joanna, the waitress, made our night even better. She was so friendly and when our garlic bread came and was burnt, she was so understanding and immediately got us a fresh one. The garlic bread was amazing I must say! Then when my cousin couldn't find her purse, she was so considerate. I was taken aback by her super customer service. Hope she serves us next time we go!
January 2020 by Travel596068
I went to Frankie & Benny's with my cousin and Joanna served us. She was amazing! She noticed our garlic bread was burnt and swapped it straight away for a delicious fresh one!The food was so fresh & yummy. When I had lost my purse she helped me look for it. She was friendly,helpful, kind and really made us feel valued. She went out of her way to see that we had a wonderful night out. I haven't had such good service in a long time and I think Joanna deserves full recognition for her amazing customer service. She is an asset to Frankie and Benny's wigan. The other staff were helpful too but Joanna's service really stood out to us. I highly recommend this restaurant for food & service.
January 2020 by HarveyJoe22355
Had a great time here with my friends last night, we all had amazing meals and honestly was great for the price. The food came out quick and was fantastic. Service was the best I?ve seen in a while, we had someone called Danny who always made sure everything was okay with our meals and was very attentive, so Thankyou to him. In all was a 10/10 experience and would definitely go again.
January 2020 by Darrendt
If you like American / Italian dining then this is the place for you. Enjoy Italian classic dishes with an American twist. There is plenty to choose from on the menu, catering for all tastes, from meat lovers to vegan they have a dish to suit your taste. The setting is that of a New York style diner with the walls covered with Italiano memorabilia from boxing greats to baseball legends. Even the music sets the theme with classics old and new. The staff are great and greet you with a smile.
September 2019 by Kerry J
Good breakfast, some elements slightly cold. Server was Kim and she was great. Had a lot of tables to manage alone but remained attentive and smiling!
September 2019 by ChefJDB
We come regularly for breakfast. Kim is usually our server and she is always so friendly, making us feel welcome. Food was amazing as always and great value for money! Especially with bottomless tea and coffee.
September 2019 by Susan M
Our visit was made memorable and enjoyable by the lovely waitress (Joanna), was lovely with our children too, thank you!
September 2019 by D M
Having been to this place several times, I do believe they doing a great job. Excellent customer service.
August 2019 by jali898 .
A little mixed result...my wife had a burger and she enjoyed it ...I had a steak .. tough as old boots, I asked for medium and turned out that a good vet would have had it back on its feet in minutes... selection of beers was poor ...my beer tasted like washing up liquid at 5 pounds per pint .. vodka and orange tasted of just flat orange.
August 2019 by Michael Eshiett
Love it, food was great and service was great. Price was great too
August 2019 by Jodie Beech
Very friendly staff members. Kim especially was lovely and attentive! Fab with kids! Good food, good service!
August 2019 by Callum Freeman
Gone downhill so much. Really cheap quality food. Actively avoid now.
August 2019 by Katrina Pye
Lorna is a true gem ð??? visited yesterday ,very friendly, funny lady. Customer Service second to none. Will visit again soon.
August 2019 by 1969turner1969
Will defo be returning after trying one of their big burgers....tasty but big....service was good amd the food excellent
June 2019 by Jayne McVeigh
Nice little F&B franchise. We've been quite a few times in recent months and after a dip in service and quality, this restaurant has definitely picked up. The food quality is good with increasing choice for vegetarians and vegans which is a plus.
June 2019 by Trisha Westhead
Fabulous food and great service. Good banter with the staff.
May 2019 by Victoria Bates
We had breakfast here today and served by the lovely Kim! She was super attentive, made sure all our needs were met and had a wonderful attitude :) Food was good and served fresh and quick, we even got a sneaky taste of some of the new pizzas which they will be potentially trialing for their new menu. Thank you for our great service today!
February 2019 by Julie Kelland
First time visited, as my son told me it was under new management and shall we go. I liked the look of the restaurant, it was warm welcoming friendly and clean. The food was lovely and not just slapped together like some other restaurants. Our waitress appeared genuinely welcoming and helpful. The manager was observed being busy and part of the team. Definitely would recommend and go again ð??ð??
September 2018 by Janene Davies
We came here as a party of six for our grandsons birthday. The staff and service were second to none and the food choice and quality excellent. A special thanks to Lorna who sorted out our 7 yr olds spaghetti which had been sprinkled with green herbs which upset him. Without question and in a very pleasant manner reassured him that changing it was no problem. I would highly recommend this restaurant. We will certainly be back
September 2018 by Lisa Sefton
Food overcooked and dry. Ce without sauces as set on menu. Was told when asked they were self serve behind the till? My main wS forgotten and the hotdog meal was dry served in a basket with a handful of fries. U get better quality at the bowling alley.
September 2018 by Ian Weaver
The new menu design takes away the feel of a quality restaurant and place to go for special times and takes it down to a standard pub restaurant but the decor inside still provides a nice special environment to eat and drink, the bar area does let them down as a constant pile of dirty glasses along the bar waiting to be washed is not nice to see. Food was great and good selection of beers we had good time