December 2023 by johnjJ4094YM
Chips and burgers where cold and burgers where burnt been few times always the same would recommend not to go there.
December 2023 by Maria W
This was a delivery order. Fifth time in a row that items were missing or incorrect - that doesn't include the number of times the food was stone cold. Asked to speak to the manager - lady informed me she was the manager but refused point blank to give her name (although she should be wearing a name badge if I was visiting, she told me she doesn't wear one!!). Rude, unapologetic, difficult and uncaring. If you are the franchise owner, she needs to do better (phoned at 8:40pm on the 29th for reference). This is consistently the worst McDonald's I have ever ordered from. It's like they just don't care and please avoid if you can. If this was my l franchise I would be expecting much better from my team.
December 2023 by Sarah M
Absolute shambles of a place! Told to park up and they?d bring meal out (it wasn?t even busy). Young lads running round trying to find who?d ordered. Got mine, drove off only to find it?s not what I ordered. Feel I?ve been robbed!
November 2023 by Amy M
Went through the drive thru, ordered everything we wanted including a double cheeseburger, only topping of ketchup. We wait 5 mins, our food is hot and fresh to then take a bit into the cheeseburger and there are onions on it which she?s allergic to. To fix this we went into maccies to wait 30 minutes just for them to give us another double cheeseburger with the onions on. I think this is really careless on their part and was very dangerous as this was a severe allergy.
November 2023 by Richard E
Service absolutely horrendous, couldn't order a simple order , had to do it on the screen because the they said it was down on the normal face to face system which was absolutely a lie, the girl on the till was awful and had no customer service skills at all , a face like thunder, when our order came through it was about 15 mins, my hot chocolate was just brown water , had to take it back, the original girl I told was rude and obnoxious to replace it , food was cold and awful , never coming here again , the women going around cleaning was a joke ,terrible place !!!!!!
November 2023 by Blobby M
If I could have left no stars that would reflect the poor service you get here, I dont know why I bother, order wrong yet again and store phone number just rings out. Pathetic.
October 2023 by Mariposa H
I went through the drive thru, all seemed fine, got home and opened my wrap and got this, absolute disgusting.
September 2023 by markaH1596KX
Avoid!! Used to be a good McDonald's. Now seem focused on delivery orders and sod customers eating in. 17 minute wait for food and only got it then because I went to complain. Couple stopped me on way back to table to say they waited 20 minutes for their food.
September 2023 by Rebecca M
Appalling this place. Run by a load of kids. Have to wait SO long for your order. Management couldn?t care less. You hear them talking about all sorts - so unprofessional!!! Missing items CONSTANTLY when order delivery !
April 2023 by renoss929
We took a take out for 5 meals we paid £31,93 pence d pai by card this evening , It was not very busy but for the second time the staff has gave us the order short of one meal , It has happened before and unlike other areas the staff seem to be preoccupied with what they are going to do after finishing work and talking about anything but work , We will not go again ,
March 2023 by Hornblower17
I don?t know which is worse, going in to eat or using the drive through? I have stopped eating at McDonald?s all together now from the awful experiences I?ve had over the past few months. One time I went through the drive through I was told to pull up the the end window(just for a cheeseburger and fries) after 20 minutes I beeped because no one had come to either give me what I?d ordered or to explain why it was taking so long. A young girl came and started giving me attitude because I?d beeped, I just asked if it was ready I yet. She went away and came back 2 mins later and asked me what I?d ordered. They?d completely forgotten I was there?? Another time at the drive though I was served by a manager who thrusted the food at me and immediately walked off and I had to wait for two whole minutes for him to reappear just to ask him for sauce? When I go inside the place is never clean, everything?s sticky and the music is way too loud, it?s suppose to be a restaurant not a club? Inside you see the very young staff playing and joking with each other and usually see them on they?re phones which I just don?t think is hygienic or appropriate. It seems like the staff want as little interaction with the customer as possible. So many times I?ve been given the wrong food and the food is NEVER hot. So many times it?s stone cold or at best luke warm. It may seem I?m over exaggerating(I?m not) but these all all things I?ve noticed over months of being a customer. I?m not asking for love and attention but when you can?t even serve decent hot food that I ordered with an agreeable level of service fast then what are you for?? I really do think that restaurant(if you would even call yourselves that) needs a lot of work!
March 2023 by J J
I don?t know which is worse, going in to eat or using the drive through? I have stopped eating at McDonald?s all together now from the awful experiences I?ve had over the past few months. One time I went through the drive through I was told to pull up the the end window(just for a cheeseburger and fries) after 20 minutes I beeped because no one had come to either give me what I?d ordered or to explain why it was taking so long. A young girl came and started giving me attitude because I?d beeped, I just asked if it was ready I yet. She went away and came back 2 mins later and asked me what I?d ordered. They?d completely forgotten I was there?? Another time at the drive though I was served by a manager who thrusted the food at me and immediately walked off and I had to wait for two whole minutes for him to reappear just to ask him for sauce? When I go inside the place is never clean, everything?s sticky and the music is way too loud, it?s suppose to be a restaurant not a club? Inside you see the very young staff playing and joking with each other and usually see them on they?re phones which I just don?t think is hygienic or appropriate. It seems like the staff want as little interaction with the customer as possible. So many times I?ve been given the wrong food and the food is NEVER hot. So many times it?s stone cold or at best luke warm. It may seem I?m over exaggerating(I?m not) but these all all things I?ve noticed over months of being a customer. I?m not asking for love and attention but when you can?t even serve decent hot food that I ordered with an agreeable level of service fast then what are you for?? I really do think that restaurant(if you would even call yourselves that) needs a lot of work!
February 2023 by 313pushpas
My Nice's (6-year-old) Birthday party treat was simply shattered by the disgusting service, attitude and behaviour by the staff and managers of this branch in front of other families who were also disappointed that their food was not being produced correctly as the staff and managers were far too busy dealing with drive through orders. Nobody was available to complain to, the staff attitude was disgraceful and in fact, an off duty member of staff was openly swearing with and arguing with customers.
February 2023 by davidwJ550LD
So if you thought using the drive thru was going to be quick, you may wish you had packed a picnic. A full minibus in front of you are on a grand tour of Urmston, Spending ten minutes in lengthy discussion, Unable to come to any decision, menu's the same should be no confusion, My advice to them is too blue to mention, When the other cars proceed they reach the breakneck speed of a millipede, hurry up please you're giving me a nosebleed, When you reach the glass screen, Tiffany's lost in a daydream, You turn up the volume of Killer Queen, She drops her magazine and passes you the card machine, Speaking in fluent Stockton on Tees, can you park at the front please, You accept your fate, a long wait. In the carpark you watch others in the same situation, All looking like they're suffering premenstrual tension, Watching the staff wandering around like schoolchildren, The stress can only deepen, Are my chips going to be cold, Am I going to @#&?ing explode, Will they forget the ketchup, Yet another %£#@ up, As Dominic searches for your car, Wandering around like a lamb lost in an abattoir, Eventually finds you in full view afterall, You are fed up now and ready for a speedy withdrawal, So what's the big deal, Has it been such an ordeal, Damn right, this has not been a happy meal, Where's my bloody Mcflurry, I knew I should have gone for a curry. Drive thru, walk ups and sit ins are playing second fiddle to deliveries, the infrastructure at this restaurant is beyond its capabilites, it cannot accommodate all of them, the kitchen wasn't made for this vast amount of meals, more staffing isn't working, in fact the kitchen looks down right dangerous, I wouldn't let my children work in there. Oh and the shared carpark with Five Guys...WTF Its an absolute shambles! A right turn into non existent space for queueing that gridlocks the retail park, its a nightmare....Don't bother!
February 2023 by Nirmal S
Disgusting Service, attitude and manner... Never have we been so humiliated in all our lives... 12 of us attended this Mcdonald's after a birthday jumping party for my 6-year-old niece, special needs son and my 76year old disabled mother. Upon trying to complain to a manager regarding incorrect, late! COLD food being served to us, we were TOLD to leave and IN FACT, the alarm was set off and the police were apparently called!! Shocked at the idea that my 76-year-old mother was about to... be arrested, we awaited the police whilst we tried to actually eat or pay for meals embracing this most horrifying ordeal. In addition to this, we were also sworn at by an off-duty member of staff who decided to take matters into her own hands, in addition to being ridiculed by staff working there!! PLEASE SEE THE PICTURES... Shame on you McDonald's ((
