May 2025 by Geoff Horrocks
Lovely staff very helpful
March 2025 by Geoff Legge
The staff at well Pharmacy Astley I conot fault today I had A problem with my percription..Neve and her team were. Exceptional. Pulled all the stops out to help me. Thank you.
January 2025 by Max Schroeder
Mary is lovely
December 2024 by Michael Bannister
Great helpful service as usual
December 2024 by Rich Beck
Avoid.
A few months ago the Practice Manager serving me was lovely and very informative.
I rarely ever complain but today I was made to feel like I couldn't afford antihistamines (which I clearly informed were for me) and then she checked if I was buying them for my daughter because I asked for calamine lotion for my toddlers chicken pots.
Granted I came in wearing a baseball hat, piercings and some of my toddler daughter's breakfast down my hoodie - don't judge a book by it's cover!
My wife heard the complaint call which I put on loud speaker and agreed I wasn't being overly sensitive. The Practice Manager talked over me which shows a complete lack of regard for customer feedback.
I was informed by the Practice Manager she was "under a lot of pressure". Zero excuse when it comes to good customer service!
Kindness and professionalism is what is lacking here!
Also say hello when folks walk into your chemist! Meet and greet is a 1 second job per customer and makes folks feel valued.
I hope this is a temporary blip!
November 2024 by Tony Frost
Booked for covid jab online when I got there over 8 people were waiting, some for over 30 minutes. It seems the one person doing the injections was also doing flu jabs and dispensing prescriptions. I cancelled there and then and a very snooty member of staff seems glad to me go. Discussing service.
May 2024 by Neil Mannion
Prescription sent over from the Dr on weds, told they had to order it on, went at 18:25 on Friday to be told the pharmacist has questioned it with the Dr, non of them open over a bank hol, don?t even know why we bother with this place, needs to change from Well
March 2024 by indiadog 260
Never been but I'm sure it's OK!
August 2023 by Geoff Parkinson
Great place for prescriptions next to my doctors. Helpful staff
August 2023 by Micheala Johnson
Lovely helpful staff who knew what they were doing.
January 2023 by William Hankey
My prescription was dispensed on 15th December 2022. At that time one VITAL drug was not available, told it would be reordered.Then told there was a problem with the ordering system and it would be reordered again.Then on the 3rd January 2023 rang my GP spoke to a very kind receptionist who said she would speak to GP and see what was wrong.It turns out there is a MANUFACTURING problem and my gp would prescribe an alternative drug.WHY HAVE I HAD TO WAIT NINETEEN DAYS FOR MY TREATMENT BECAUSE THE CHEMIST CONTINUALLY GAVE ME FALSE INFORMATION?We are told to rely on these people to look after us. It is a joke THEY ARE TOTALLY UNTRUSTWORTHY.
