November 2023 by Wai Chau
We been served by Thalia today. She was wonderful, very polite, full of knowledge for every single product. She gave us thorough demonstrations and information of hair products, it was a wonderful shopping experience! She made our day fulfilling with enjoyment!
November 2023 by Bethany Barrett
Charlotte and the team were an incredible help to me when picking out Christmas and birthday presents for my sister-in-law. Possibly the best customer service I have received. I can't thank her enough!
November 2023 by Dane Mark
Me and my partner visited on the evening of the 9th of November and was served by Emma watson she was brilliant spoke my partner through a full facial routine and was just generally friendly and helpful she made us both feel really welcome! We was actually really shocked that she is only a Christmas temp, I really hope to see her again the next time we visit as she was really welcoming and made sure we were fully satisfied with our products before purchasing
November 2023 by Kelly Kirkman
After visiting the Lush store in the Trafford Centre I had to leave a review. I visited with my 10 year old daughter who is obsessed with anything skincare! River and the man with the beard (sorry I didn?t get his name) were amazing and so friendly from arriving in the store. They had so much knowledge of the products and what they recommend for my daughters age. I walked out with so many Christmas ideas and will be back to purchase them in the next few weeks. Thanks guys and thank you River for the bath bomb- made my day
October 2023 by Jessica McCormick
We visited the store today and loved a specific scent in store, we were then sat down by Jamie who listened to what we liked and shows us lots of different products that fit our likes. Nothing was too much trouble for him and he really took the time to listen to us and suggest things we hadn?t tried before. He went above and beyond and was genuinely passionate about what he was doing. The rest of the team were so efficient and helpful working alongside Jamie to make it a really pleasant and memorable experience. Can?t remember a time we had such good customer service.
October 2023 by Lochlan White
Great range of products and extremely wide selection of new stuff. However, the five stars rating is mainly for the staff. I had great interactions with 3 of the staff from the minute I walked it until after i?d made my purchase. Special mention to Iris who had a sit down with me and allowed me to try the purity soap (which i will be back for.)
October 2023 by S H
Satwinder was absolutely amazing. So lovely and helpful. She offered lots of advice and did some demonstrations of a number of products she?d recommended for my skin type. She gave me a couple of free samples that I?ll definitely be purchasing the next time I?m in store.
October 2023 by Andrew Walsh
Gift selection looks well presented and plenty of choice but shop always feels crammed.
October 2023 by Ruksana Bibi
I went in to Trafford lush todayKids absolutely loved exploring the different textures ,and smell,of the different products,on display, ended up treating then as well as my self! All thanks to Carly for being so helpful would definitely recommend!And definitely will be going back for more ?
October 2023 by Charlotte
Had such a lovely experience today in the Trafford Centre Lush. I was served by River, she was so friendly, knowledgeable and helpful. A massive asset to Lush!
September 2023 by Harry Naylor
Big thank you to Charlotte! She really helped me out with finding the right gift set for my sister's birthday, explained all the products in detail and went above and beyond to ensure a great customer experience. You're an asset to the lush team!
September 2023 by Milena Flores Chagas
I?ve never had an experience so brilliant in a shop as today with Thalia, me and my 2 children were fantastically served by her with her kind smile and beautiful attitude!She?s the best! Amazing shop btw!
August 2023 by Jason. Br62
Had such an amazing experience in this specific store, thank you to the amazing Susan who help me pick out such an amazing scent and being such a great person. A little extra thanks to the person who served me Rebecca, love your pins and you both made my experience shine?(bought the sun produces). Totally recommend that everyone pops in just for the great vibes.
August 2023 by Jamie McGaghey
Was served by Charlotte. What a lovely person. Listened to my problem, took it into account, never had to repeat myself, she was very aware of what I needed. She showed me the products and explained which she thought may be best for me, tested them on me so j could see how they felt. I didn?t realise it was the end of her shift and she never rushed me or made it known she was due to finish! I felt awful when I seen her leaving eventually, shows how dedicated she is to her job.I came away with some wonderful products and she even gave me a freebie!I?m not sure who her colleague was but he was equally as friendly and helpful.I wish this was my local store because I would actually go back due to the excellent level of customer service, made me feel like I was the most important customer in there at that time.Thank you guys, and have a good weekend :)
August 2023 by rose 32_64
10/10 experience. i went in to find some soap suitable for my sensitive skin and we were helped by Jamie, he was amazing and spoke us through everything and informed us on all of the suitable products and helped me find the one that was best for me. He was very patient and took his time to make sure i got exactly what was best for my skin. Just great service. thank you
