January 2024 by Joe Bratt
Josh was super friendly when I popped into the White City store to browse. He gave me lots of useful information and guidance.Thanks Josh!
January 2024 by Alan Davies
You can get better deals at other carpet dealers found carpetright quite expensive
September 2023 by Ruebyn Richards
Really helpful to get clarity and information from the team, especially Elle.
June 2023 by Julie L
Fabulous, Rick provides great customer service; welcoming and extremely helpful. Carpetright in nestled within the Furniture Village store, White City; Manchester and both companies compliment one another just perfectly if your refreshing your home. Thank You Rick, see you again soon Julie :)
June 2023 by Mara Ionescu Muscel
Very helpful, and stayed late to quote me!
June 2023 by ham zah
Rick smashed it sorted us out on a good deal
May 2023 by john rogers
Excellent service..patient and understanding..gave us information that we asked for.Reccomend Rick at white city store..
April 2023 by Kit Chiu Wong
EVERYTHINGS WAS WRONG WITH MY ORDER!!! AVOID them in any store!!!!!!- Firstly, they quoted me a price and claimed that the quotation it will not be any higher than this. The actual quotation is nearly £1000 more than original.- And then we decided to just buy the material. It ended up delivered the wrong products. The original ones I requested are not in stock until next month.When I called, there are no refund & no alternative plan is given & they said they can do nothing but only give me 25£ compensation. After I spent half an hour talking to them, they finally increase the compensation to 75£ which is less than 10% of my order value.Avoid them!! Before you pay, everything is fine & smooth. Once you paid, everything is wrong & they make the customers to take the whole responsibility for what they did wrong. A few of my neighbours also experienced similar experience with them so think twice before you consider using them!
January 2023 by Francesca Tuozzo
Excellent service! Such a great happy guy.
January 2023 by Khansa Shazadi
Visited the store today and was assisted by Josh. He was really helpful and knowledgeable. Wanted to thank him for the time he took to walk us through the different flooring options!
January 2023 by sandra cowan
Christopher salesman who sold me the carpet absolutely delightful very experienced and really helpful the carpet fitters Pete and John absolutely brilliant arrived on time excellent workmanship the carpet looks magnificent delightful sense of humour a pleasure to have in the house
December 2022 by Syed Ali
Really good work form carprtright sales guys helping us really friendly and shop is family friendly name of the sales team JOSH?
December 2022 by Fiona Wan
I'm surprised to see the positive reviews on here, but our experience getting the service of Carpetright at White City store hasn't been great. We made the full payment for the carpet and luxury vinyl flooring we ordered from Carpetright in late Oct, and the manager Chris said there was enough stock and we wouldn't have to wait too long before the fitters came to do the fitting of both carpets and luxury vinyl. He promised to call us a few days later to confirm the date of carpet fitting, but he didn't. We tried to call the store but didn't get any feedback. We then went to the store again the following week to inquire about the progress, but Chris, on seeing us, was annoyed although we were already waiting for him to handle other clients first. He said he had been transferred to the Trafford Park store that week but couldn't explain why and didn't tell us when the fitters would come and do the fitting. I think he also realised how rude he was, because a few hours later, he called to apologise for his attitude. And fortunately the carpet fitting was completed in mid-Nov. However, up to now, we haven't heard from Chris or Carpetright about the fitting of the luxury vinyl flooring. We made a full payment but it's obvious they don't have enough stock of the luxury vinyl, thus keeping us waiting for more than a month. When I called Chris to ask about the progress last week, he showed impatience again and couldn't tell us when the fitter could come to do the flooring fitting. This is really disappointing, because when we first met Chris and his colleagues, they seemed very professional. After we made the payment, they no longer care about you. I don't think I'd recommend the White City store to any friends at all.
November 2022 by Liv Romanow
Carlos was so helpful! He helped us with everything we needed and was so friendly and patient with us. 10/10 service.
October 2022 by Lynn Girvan
Carlos and Chris were excellent. Friendly, knowledgable, and extremely helpful. Went through a number of options and helped us find the perfect carpet for our space. They went above and beyond by bringing fabric samples of our wall colours and wood similar to our bannister in order to see how the carpet would look in our space. Having been to a number of carpet shops and received little to no help, their customer service was a breath of fresh air. Amazing!
