November 2023 by Leanne Peasnall
Exceptional customer service. Greeted on arrival, salesperson took time to understand our needs and offered a range of solutions with a detailed explanation of the differences between each one. Friendly, knowledgeable and a great price too.
November 2023 by Louise Burns
Great seller would definitely recommend these great deals fast delivery service love love love
September 2023 by Nurul Meah
Excellent service again placed order today and over last 10 years or more. Glen and Chris are best man for service.Thanks
September 2023 by Shirley Chrapkowski
Got a gorgeous stair carpet exactly what I was looking for at a great price, sales assistant was very helpful, they also arranged the carpet fitter who was second to none, probably the best carpet fitters I have ever used
August 2023 by Judy Hampson
I have been buying from this shop for years, great choice, speedy efficient service , and knowledgable guys that are so helpful and obligingI highly recommend
July 2023 by Roger Bedgood
United Carpets were recommended by a friend, and i was not disappointed. Shop staff were helpful in choosing full flooring for new house - carpet & LVT. Carpet and LVT all fitted within a few weeks of ordering. Carpets were fitted within a week or so, and a great job done. LVT was done by Billy of BTW Flooring, who did a 1st class job, and all done at a competitive price. He and his men were polite, hard working and cleaned up when they'd finished - unusual in this day and age. Would highly recommend.
July 2023 by Alan Atwell
Third time of using Hazel Grove United Carpets.The friendly, helpful service and price is always on point. The Carpet and LVT herringbone looks sublime. Thank you guys!
July 2023 by lucy crozier
Extremely good service from Glenn in-store, was very helpful and thorough in meeting our needs. Gave us a really good deal, thanks very much
May 2023 by Elle Nash
Really friendly staff and a great service. They were patient and helpful in store, came to measure everything just 3 days after we placed our order, and the carpet was installed just a week after that. Love my new carpet - would highly recommend and use again.
March 2023 by Rae Sutcliffe
I?ve had fitted carpet, stair runner and LVT vinyl flooring fitted by United carpets in Hazel Grove,.This was the third or fourth time I?ve used this branch, they have been brilliant on all occasions but really felt I needed to leave a review this time as they truly excelled themselves.I really wanted a sisal stair carpet but it was out of my price bracket, the carpet in the picture was suggested and I think it looks amazing.The LVT was supplied and fitted with all floor prep and screeds. Everything was carried out with the upmost care and attention and the result is fantastic. I can highly recommend the LVT as a really practical and stylish surface.
March 2023 by Sandra Kane
Just left there this morning . Had a big budget to spend on two bedrooms. The older guy with glasses who was dealing with me was so rude and patronising I just left . Customer service from hom was utterly appalling. I asked his opinion on how long does underlay normally last for as tge one I have in tge room was fitted 5 years ago . His answer was don't know not seen it .I couldn't be bothered looking at more carpets in there as every 5 minutes he'd say have you found one yet . Poor.
March 2023 by Lynne Irvine
I cannot speak highly enough of the service and customer care given by Mark at United Carpets, Hazel Grove. Thank you so much.
January 2023 by Nicky Maskell
Well where do I start! Firstly the customer service is SHOCKING in store I phoned to complain we were given two times and they didn't turn up in these times rang and spoke to store and they didn't care one bit, Glenn turned round and said well if you want to cancel your order then you can. Then when the fitting was done we are now left with all the rubbish from the carpets and the stuff the fitters used and got told wrong don't take any rubbish back. Why does a customer after spending £900 have to get rid of the rubbish. Customers need to be notified while in the showroom disgusting service. So will never recommend this company to anyone, oh and you have lost a sale as my stepdad who was with me was going to buy from you but not anymore. Oh to make you aware this complaint is also going to head office. Very disgusted with the service, also now I have to get rid of 13 bags of rubbish on my own.
January 2023 by Susan Aspin
Fantastic staff .. just carpet fitters that let me down . Had them before and all was great .but had wooden flooring put down and the finish is unsatisfactory
December 2022 by Kirsty Wood
Amazing customer service. Can't wait for our fitting next week.It was scheduled last week, but they were so understanding that we needed to reschedule as our baby decided to make an appearance.I'm sure we'll be ordering from you again for yhr other rooms we need.
